Complaints handler insurance

Business insurance for complaints handlers

As a complaints handler you work hard to get the best outcome for your client, but sometimes things can go wrong.

If you make a clerical error, miss an important deadline or fail to submit complaint information to the relevant bodies, your client could lose out on their compensation payment and you may get the blame.

Complaints handling insurance from Simply Business can cover you for these kinds of situations, with professional indemnity insurance up to £1 million.

You can also add public liability insurance, employers’ liability insurance and other cover you need to create a tailored policy.

Cover from £6.56 a month, get insured in minutes. (10% of direct debit customers repay their annual policy in 10 monthly payments of £6.56 or less across all our trades insured. Based on data from 1 Sep 2021 - 31st Feb 2022, for comparison only. Cancellation charges may apply, please refer to our full terms & conditions.)

What insurance do complaints handlers need?

The insurance you need depends on your business and the risks you face, but these are popular covers for complaints handlers:

Professional indemnity insurance is the cover that can help you if you’re sued by a client for negligence or a mistake you’ve made in your work. For example if your client misses out on a large compensation payment because you’ve failed to submit the relevant paperwork on time, they may sue you. Your professional indemnity insurance could cover the legal fees and compensation costs. The companies you work with may ask for proof of professional indemnity insurance.

Public liability insurance is also worth considering, as it can cover compensation payments and legal fees if a client or another third party makes an injury or damage claim against you. This could come in useful if you work at third party premises.

Employers’ liability insurance is a legal requirement for most businesses that have staff, so it’s an important consideration if you run a complaints handling business that employs people. It can cover compensation claims made by staff because they’ve suffered illness or injury as a result of their work.

Other options include office equipment cover if you want to insure things that are crucial to your business like your computer, and portable equipment insurance if you work at third party premises with your laptop, for example.

Why Simply Business?

• We're one of the UK's biggest business insurance providers
• All settled claims paid within 24 hours
• 9/10 Feefo ratings say we’re good (or excellent)
• 800,000 customers (and counting)
• Claims handled by an award-winning team
• Quote comparisons available from multiple insurers
• We run things from an expert, UK-based contact centre

Need more details? Hear more about your business cover options from our expert team in a quick set of videos. Just choose the cover you’re interested in and get some expert insight into how each option can help your business. You can also check out our business insurance FAQs.