Making a claim

Accidents happen, and that’s why we’re here to help.  
From your first claim enquiry, our aim is for a fast, fair, and supportive service.

What type of claim are you looking to make?

Landlord insurance

Start a landlord insurance claim here. Using our simple form, you can make a claim online, and our UK-based specialist team at Sedgwick will give you a call back

Make a claim

Track a claim

Alternatively, you can give them a call 24/7 on:
0333 207 0560.

Find out more about how to start a home emergency insurance claim.

Business insurance

Start a business insurance claim here. Using our simple form, you can make a claim online, and our UK-based specialist team at Sedgwick will give you a call back

Make a claim

Track a claim

Alternatively, you can give them a call 24/7 on:
0333 207 0560.

If you’d like to report an incident, make a claim or get support from your Cyber cover, you can find the number to our dedicated helpline within your policy documents

If you’re insured with Eaton Gate please contact Davies who manage claims on their behalf: 0333 005 2666

For new claims: [email protected]
For existing claims: [email protected]

Health insurance

If you have a query about a health insurance claim, contact Equipsme on:
020 3965 6410.

Want to know more about how our claims process works?

Learn about our full claims process and how we work with our claims partner Sedgwick on our claims FAQ page.

**In 2025, our specialist claims partner Sedgwick* paid:**

£156,000 a day in claims on average
Over £57 million in claims
Over 95 per cent of settled claims in 24 hours

*Our specialist partner Sedgwick pays claims on behalf of the insurer. The figures are rounded across our range of products. ‘Settled’ covers paid claims (and excludes declined or withdrawn claims). Our claims process may vary for different products and operates on a ‘claim by claim’ basis.

Frequently asked questions

How do I know what I’m covered for?

To make sure you’re up to speed with how your insurance works and what you’re covered for, read over your policy wording before starting a claim. Most claims will involve the payment of an excess which will be detailed in your documents.

For most policies, you can view your policy documents online through your customer account. Otherwise, please take a look at the documents we emailed to you when you bought your policy or made a change to your cover – one of these will contain your policy wording.

What documents do I need?

How long will my claim take?

This can vary based on the complexity of the claim itself, but our aim is to progress your claim as swiftly as possible. The quicker you send us the information we need, the sooner we can process the claim.

There may be several parties involved in your claim, including professional claims handlers and loss adjusters. Claims handlers manage your claim from start to finish, while loss adjusters assess the amount you’re claiming for.

To keep you updated on the progress of your claim, we’ll be sure to contact you at regular intervals, giving you the opportunity to ask any questions. You can also check its progress using our claims tracker.

What if my claim is successful?

Most payments (either BACs or CHAPS) will be made within 24 hours of a settlement. Should repair work be required, you can either use a supplier appointed by your insurer or a contractor of your choice.

Should you decide to use a supplier appointed by your insurer, they will carry out a cost schedule to agree the claim value before carrying out the work. You’ll usually be required to pay the excess to the contractor and then organise a time for the work to be completed. In this situation, you won’t receive a settlement.

If you use a contractor of your choice, you’ll receive a settlement which you can use to pay for the work to be completed.

Don’t take our word for it, here’s what our customers say about our claims service…

“I own a catering business and fell and broke my arm resulting in several weeks away from work. Simply business were excellent with my claim and I received funds into my account almost straight away. The team was very helpful & made the whole process stress free. Thank you!”

April 2025

“A very quick service from Simply Business, and an easy to use claims portal. Very impressed. I was expecting a long wait and lots of questions. My claim handlers were also particularly friendly and helpful on the phone which made the process surprisingly pleasant!”

April 2025

“Top notch. Simply Business has provided outstanding customer service, from the initial interaction of providing a quote to me within minutes of an online search, to processing my claim. My claim handler was very responsive, helpful and supportive. Highly recommend.”

May 2025

“Simply Business is a must have if you have your own business. They helped me though the hardest point of my career. I cant stress how important it is to have an insurer like this if you run your own business. They even helped me though the forms when I was extremely stressed. Thank you Simply Business.”

June 2025

“I badly injured my hand whilst working. The claims team was absolutely brilliant helping me to get my payments quickly. They were also so caring and compassionate. I really don’t know how I would continue to deal with my ongoing injury without their help and assistance. Five stars from me.”

July 2025

“I ruptured my patella tendon and needed an operation. Being a self employed builder I contacted Simply Business and received a phone call straight away letting me know I was fully covered for whatever time I have off work which was a massive relief! They explained everything perfectly, amazing customer service.“

August 2025

“Simply Business – simply fantastic! I cannot recommend Simply Business enough. First time I have dealt with them over a claim for some drainage work at my rental property. Everyone I came into contact with by e-mail or phone treated me with courtesy and patience. They couldn’t have been more helpful. Claim settled without hassle. So refreshing to come across such a company.”

June 2025

“Storm damage claim quickly and efficiently met. As owner of a flat in a tenement in Edinburgh, I had to contribute to a communal repair of storm damage to the building. Simply Business were very prompt in meeting my claim and in returning the VAT once the job was complete. Other owners with other insurers were not dealt with as quickly or efficiently.”

July 2025

“My claims handler was outstanding from start to finish, she was very supportive and understanding of my situation. Once I’d emailed all the documents, I called to make sure it was all correct. I was shocked that they were able to pay out my insurance claim there and then! Absolutely fantastic service and I have recommended to all my trade friends.“

September 2025

“I had an accident at work and was off for 12 weeks. The claims process was dealt with promptly and with empathy. I won’t be changing company, I have peace of mind. They took the weight off a stressful situation. On top of that having told work colleagues of my situation and customer care, I received £50 for recommending them. Couldn’t recommend Simply Business enough.”

January 2026

“Very helpful and friendly. Step by step advice on my claim. The team was very responsive, sent all forms straight away, and said to call any time if I needed more help.”

February 2026

“Excellent service. I can’t speak highly enough of my claims handlers. The service I received was first class and my claim was dealt with swiftly.“

February 2026

Great 4.2/5

6K reviews

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