Simply Business - Insurance for your business

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Making a claim

Our four-step process will help you get back to business

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Our claims service

Accidents happen, and that’s what we’re here for. From your first claim enquiry, our aim is for fast, fair and supportive service that gets you back on track and keeps fuss to a minimum.

Using our simple form, you can make a claim online at any time, and our UK-based specialist team will give you a call back to get the ball rolling.

Prefer talking to us? That’s fine – our team are ready to help on 0333 207 0560. Just be sure you have your policy number to hand.

Wondering about Covid-19 (coronavirus)?

We know this is a challenging time and you might be wondering about Covid-19 and your policy. We want to support you with all the information you need – your question may be answered at our Covid-19 FAQ page, so please check there first.

If you need to make a Covid-19-related claim, please use the online form or telephone number above as usual.

FCA business interruption test case

If you have been told that your claim or complaint may be affected by the test case, you don’t need to do anything – you will be contacted by your insurer.

If you’d like to start a new claim in relation to the business interruption test case, you can contact our claims team 24/7 on 0333 207 0560. Or you can start a claim online using the form above.

Please note the test case ruling only impacts customers with business interruption cover in their policy. For customers without business interruption cover, your eligibility to make a claim will not be affected by the recent test case ruling. You can see what your policy covers you for by using our Cover Checker.

Our simple four-step process

  • Contact us

    Contact our UK-based experts as soon as possible to let us know what's happened. You can do this either online, by email or contact us on 0333 207 0560.


    If you're making a claim for health insurance or home emergency, you'll follow a different claims process.
  • Fill in the gaps

    A dedicated claims handler will work with you to find out the finer details of your claim. We know that claiming can be stressful, and our team will guide you in the right direction.

  • Review your claim

    You'll then need to send us any necessary supporting documentation via our online claims portal where you can upload documents and photos to help us process your claim. Speak to a claims handler and - depending on the type of claim - you’ll be given access to our claims tracking tool.

  • Decision

    Once we have all of the details, your claim will be reviewed. After a settlement is agreed, you’ll then receive a BACS transfer within 24 hours, or an approved contractor will get to work.

Home emergency and health insurance claims

If you want to start a home emergency or health insurance claim, you'll follow a different process to the one outlined above.

If you want to start a home emergency claim, please call the DAS claims department on 0800 313 4677 or 0117 934 0185.

If you want to start a health insurance claim, please log into your Equipsme account to start the process.

How do I know what I am covered for?

To make sure you’re up to speed with how your insurance works and what you’re covered for, read over your policy wording before starting a claim. Most claims will involve the payment of an excess which will be detailed in your documents.

You can request a copy of your policy documents online. Otherwise, please take a look at the documents we emailed to you when you bought your policy or made a change to your cover – one of these will contain your policy wording.

What documentation do I need?

Depending on the circumstances of the claim you may need to provide supporting documentation, such as receipts, photographs for damaged areas or videos if possible.

Is it quicker to claim over the phone?

Completing our online claims form can save you time - it means we have the initial information and can get to work.

We’ll give you a call the next working day of you submitting the form and remember to keep supporting documents close to hand.

How long will my claim take?

This can vary based on the complexity of the claim itself, but our aim is to progress your claim as swiftly as possible. With the help of Sedgwick claims handlers and loss adjusters, each communication is aimed at reaching a conclusion.

To keep you updated on the progress of your claim, we’ll be sure to contact you at regular intervals, giving you the opportunity to ask any questions.

What if my claim is successful?

BACs payments will be made within two hours of a settlement. Should repair work be required, you can either use a Sedgwick approved contractor or a contractor of your choice.

Should you decide to use an approved contractor, they will carry out a cost schedule to agree the claim value before carrying out the work.

Rated 4.7/5 by customers

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Our score is based on the reviews we’ve collected on Feefo, the independent customer research specialist.

Read our reviews

It is a very good and easy to use service. I've been a customer for several years and the renewal system is very straight forward. I've always found the quotes competitive too. I'd definitely recommend Simply Business.

R Matthews, Handyman

Making a claim

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Address

6th Floor99 Gresham StreetLondonEC2V 7NG

Sol House29 St Katherine's StreetNorthamptonNN1 2QZ

© Copyright 2021 Simply Business. All Rights Reserved. Simply Business is a trading name of Xbridge Limited which is authorised and regulated by the Financial Conduct Authority (Financial Services Registration No: 313348). Xbridge Limited (No: 3967717) has its registered office at 6th Floor, 99 Gresham Street, London, EC2V 7NG.