Our focus is on getting you the right cover and maintaining a good relationship with you. If something does go wrong, we work hard to make it right as quickly as possible.
You can contact us using any of the following:
Contact our customer services team using our online contact form
Complaints
Simply Business
Sol House
29 St Katherine’s Street
Northampton
NN1 2QZ
Phone: 0333 014 6683
Back to topUsually we deal with complaints ourselves, but sometimes we’ll need to pass them on to your insurer. We’ll investigate your complaint and respond as quickly as possible. If you don’t agree with our decision, you can contact the Financial Ombudsman Service (FOS), the independent service that settles complaints between consumers and financial service providers. They will only look at your complaint after we’ve given you our decision, but in most cases we can solve the problem before it gets to this stage.
Financial Ombudsman Service
Exchange Tower
Harbour Exchange Square
London
E14 9GE
Phone: 0300 123 9123
Email: complaint.info@financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk
If you have taken a product out online and are unhappy with the product or service you received, you can use the European Commission Online Dispute Resolution Service to make a complaint. This service is found at ec.europa.eu/odr.
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Firm Name:
Simply Business (trading name of XBridge Limited)
Other brands/trading names covered:
Chiswell Insurance Services, Finsbury Insurance Group, Glemham Underwriting Agency, Maltings
The period covered in this report is 1 July to 31 December 2016.
This data shows the volume of complaints reported to the Financial Conduct Authority (FCA) for the half year starting July 2016.
Putting it into context, our total number of active policies from 1 July to 31 December 2016 was 114,350. So as proportion of these, the number of complaints we received was 0.16%.