Our latest complaints publication report

Firm Name: Simply Business (trading name of XBridge Limited)
Other brands/trading names covered: Chiswell Insurance Services, Finsbury Insurance Group, Glemham Underwriting Agency, Maltings

The period covered in this report is 1 January 2018 to 30 June 2018.

This data shows the volume of complaints reported to the Financial Conduct Authority (FCA) for the half year starting January 2018.

Product/service grouping Insurance and pure protection Credit broking Number of complaints opened 700 21 Number of complaints closed 762 21 % closed within 3 days 29% N/A % closed after 3 days but within 8 weeks 70% N/A % upheld 61% 43% Main cause of complaints opened Advising, selling and arranging - Unclear guidance / arrangement N/A

Putting it into context, we received 2.49 insurance and pure protection complaints for every 1,000 policies sold.

1 July 2017 to 30 December 2017

Firm Name: Simply Business (trading name of XBridge Limited)
Other brands/trading names covered: Chiswell Insurance Services, Finsbury Insurance Group, Glemham Underwriting Agency, Maltings

The period covered in this report is 1 July 2017 to 30 December 2017.

This data shows the volume of complaints reported to the Financial Conduct Authority (FCA) for the half year starting July 2017.

Product/service grouping Insurance and pure protection Number of complaints opened 609 Number of complaints closed 632 % closed within 3 days 29% % closed after 3 days but within 8 weeks 71% % upheld 61% Main cause of complaints opened Advising, selling and arranging - Unclear guidance / arrangement

Putting it into context, we received 2.36 insurance and pure protection complaints for every 1,000 policies sold.

1 January 2017 to 30 June 2017

Firm Name: Simply Business (trading name of XBridge Limited)
Other brands/trading names covered: Chiswell Insurance Services, Finsbury Insurance Group, Glemham Underwriting Agency, Maltings

The period covered in this report is 1 January 2017 to 30 June 2017.

This data shows the volume of complaints reported to the Financial Conduct Authority (FCA) for the half year starting January 2017.

Product/service grouping Insurance and pure protection Number of complaints opened 649 Number of complaints closed 558 % closed within 3 days 46% % closed after 3 days but within 8 weeks 54% % upheld 61% Main cause of complaints opened Advising, selling and arranging - Unclear guidance / arrangement

Putting it into context, we received 2.56 insurance and pure protection complaints for every 1,000 policies sold.

1 July to 31 December 2016

Firm Name: Simply Business (trading name of XBridge Limited)
Other brands/trading names covered: Chiswell Insurance Services, Finsbury Insurance Group, Glemham Underwriting Agency, Maltings

The period covered in this report is 1 July to 31 December 2016.

This data shows the volume of complaints reported to the Financial Conduct Authority (FCA) for the half year starting July 2016.

Product/service grouping Insurance and pure protection Number of complaints opened 668 Number of complaints closed 665 % closed within 3 days 86% % closed after 3 days but within 8 weeks 14% % upheld 61% Main cause of complaints opened Errors/not following instructions

Putting it into context, we received 2.94 insurance and pure protection complaints for every 1,000 policies sold.

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