Help and support

Whether it’s a change to your policy or a technical issue, our team are here to help. Just tell us a bit about you and your query below, and we’ll get back to you as soon as possible. For a quick fix, please check our FAQs.

Contact us

Our details

You can contact us by phone, letter, email or social – whatever works for you. Just pick from the options below:


0845 450 9959

Mon-Fri 9am-6pm Sat 9am-2pm

Bank holidays 10am-4pm

We’ll still be open during the Easter bank holiday, please check the times below:

Good Friday (3 April): 10am-4pm
Easter Monday (6 April): 10am-4pm


Sol House
29 Katherine’s Street
Northampton NN1 2QZ



You can catch us on Twitter or Facebook, or find your favourite platform on our social hubpage