Help and support

Whether it’s a change to your policy or a technical issue, our team are here to help. Just tell us a bit about you and your query below, and we’ll get back to you as soon as possible. For a quick fix, please check our FAQs.

Contact us

Our details

You can contact us by phone, letter, email or tweet – whatever works for you. Just pick from the options below:

By phone:

0845 450 9959

Mon-Fri 9am-6pm Sat 9am-2pm Bank holidays 10am-4pm

By post:

Sol House
29 Katherine’s Street
Northampton NN1 2QZ

By email:

By tweet (etc):

You can catch us on Twitter or Facebook, or find your favourite platform on our social hubpage