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Sunday Times #1 best company

Learning & Development Manager - Northampton

Thanks for your interest, but unfortunately this role is no longer available. For open positions, check out our jobs board. For more on what it’s like to work at Simply Business, pay a visit to our careers hub.

Technology. Award-winning customer service. Bleeding-edge data ability.

Simply Business is a new type of insurance company, using all of the above to create the best possible insurance experience for small businesses and self-employed people.

We love working here, and have even taken the number one spot in the Sunday Times Best Company To Work For 2015 and 16 lists; we’ve stopped entering now to focus on a few bigger projects, but you get the idea. It’s a great place to work.

There are currently over 425,000 active Simply Business insurance policies in the UK alone. And we have offices in London, Northampton and Boston, USA.

Talking of offices, ours are bright, airy and geared up for really smart working. We’re flexible, with plenty of remote workers coming in and out, and we believe work and life should be hand in hand, rather than a juggling act. So no need to worry about school pick-ups, or a horrible commute.

Our people are our most important asset, so we focus on building a working life that helps us thrive, not stick. Join us and you’ll be part of our journey to creating something even better, for our customers and ourselves.

The role

The Learning and Development Manager will ensure the success of our internal training programmes to our customer-facing employees and people managers across the business, with your largest stakeholder group being the Contact Centre.

This role will also support the Head of L&D in the execution of our exciting department strategy, as well as business partnering key contacts throughout the business both in Northampton and London

Keeping our culture at the heart of what we do, being approachable, caring, passionate and excited about developing people. In essence: In line with our core values, you will be essential to the growth and success of Simply Business

As a Learning & Development Manager you will:

  • manage the contact centre training offering, from induction to management development
  • line manage two L&D Advisors and support their role in delivering induction and reacting to the training needs of a busy contact centre
  • partner with different stakeholders to identify opportunities to either create or improve the quality of training and coaching
  • lead projects (with support from your L&D colleagues) to continuously improve the design of training materials and coaching interventions
  • create and support career development initiatives to drive progression throughout the whole business

Responsibilities include:

  • managing our CII memberships and qualifications, as well as raising awareness of the learning opportunities
  • designing and delivering cutting edge leadership development workshops
  • managing and working with external suppliers such as apprenticeship coaches and training providers
  • rolling out and maintaining initiatives such as e-Learning and video learning and launching them with a bang
  • understanding our performance and success criteria to make sure that we understand the impact of our efforts

What we are looking for:

  • extensive experience in the learning and development arena and therefore the ability to design and deliver fresh content
  • the ability to project manage initiatives, using technology, relationships and your organisation skills to move projects forward
  • experience of managing and developing a team, and achieving collective success
  • a strong interest in and experience with delivering leadership content to managers
  • experience with group and team facilitation
  • excellent communication skills, both written and verbal
  • ideally a level 5 qualification in HR, L&D or Coaching

What are the benefits?

There’s all the serious (but important) stuff we call ‘core benefits’. On top of that, you can pick and choose from the more exciting options we offer – whether it’s a full gym membership or gym subsidy, comprehensive private health cover, extra holiday, or a National Trust pass.

The ‘core’ stuff

Some of these will kick in once you’re confirmed in post, but here’s the summary:

  • a salary that reflects your experience, our pay policy and the market we’re in from your first day, generous annual leave
  • life cover (financial cover for your family, should the worst happen)
  • a cash plan to reimburse your everyday medical expenses
  • an extra day off if you get married or move house
  • a stakeholder pension (employer-matched at 5%)

The fun stuff

Passed probation? Time to pick and mix from things like:

  • a full gym membership
  • private medical insurance
  • cinema passes
  • up to 5 extra days annual leave
  • shopping vouchers
  • dental and/or travel insurance

But there’s so much more to Simply Business than insurance and memberships. We also commit to flexible working options, smart working (our offices are kitted out for you to work when and how you choose), cycle to work, childcare vouchers, and season ticket loan schemes, and we have a handy online form to put in any training or conference requests. Best of all, though, are the groups, clubs, and adventures that come with the Simply Business territory. Forget a simple Give As You Earn scheme (although we’ve got that too) – we trek the Sahara for charity, take you on weekends away, throw epic summer parties, and meet up for book groups, public speaking coaching, yoga, cheeky manicures, beer brewing, and lots, lots more.


Town Centre, Northampton

The Simply Business culture is truly unique. And you sort of have to come and spend time with us to appreciate it. So get that application in and we’ll take it from there.

How to Apply

If you are interested in working for us, then please email your application to careers@simplybusiness.co.uk, or uscareers@simplybusiness.com for roles based in the US, quoting the specific job role in the subject line.

Note for recruitment agencies We have an internal team in place for our recruitment needs, so we tend not to use recruitment agencies. If we do not have signed terms of agreement with your company, then we advise against you sending us any speculative candidate profiles. They will not be subject to any terms and conditions, regardless of whether we progress with the candidate.