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What landlords need to know about the new tenants’ complaint system

1-minute read

Anna Delves

26 February 2018

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Sajid Javid has announced a new tenants’ complaint system to crackdown on “rogue landlords” and make things easier for those wishing to lodge complaints. Here’s what landlords need to know.

Will there be yet another system to get to grips with?

At the moment, there are several different systems or services you might have to go through when dealing with tenant complaints – adding another one into the mix will make life harder for both tenants and landlords.

Fortunately, the aim of the new system is to create a simpler and more effective way to lodge complaints. One of the options being considered is a single housing ombudsman to replace the four disparate systems currently used.

When will the new system be launched?

The first step is an eight-week consultation process, which will also consider the following areas:

  • dispute resolution
  • compensation awards
  • a register to name and shame ‘rogue’ landlords renting homes not fit for purpose
  • whether homes builders should be required to join an ombudsman scheme

It’s not yet clear what will happen once the consultation process has finished, or if and when the new system will be introduced and the old ones discontinued.

New scheme will target substandard and dangerous accommodation

One of the most alarming aspects for landlords is the idea they might end up on a register that brands them as providing substandard accommodation if a tenant lodges a complaint against them.

While creating a single point of contact for tenant dispute resolution will make life easier, there has been no reassurance that malicious claims by disgruntled tenants won’t cause issues for landlords.

It remains to be seen what will be suggested once the consultation is complete, but landlords should be sure to pay attention to the outcome and check to see if their properties are compliant.

How do you feel about the proposed new system? Let us know in the comments.

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