Research and reports
Supporting our customers, people, and communities
The Covid-19 pandemic has had a significant impact on all of us. And we know that’s especially true for those running a small business or managing a rental property.
With over 680,000 self-employed people and landlords trusting us with their insurance, it’s our job to be there for our customers in difficult moments like these.
That’s why we wanted to outline the measures we’ve taken – and continue to take – to ensure our customers receive the same high level of service throughout this period.
And as we respond to an ever-evolving situation, we’re taking clear steps to protect our people and make sure our communities remain supported.
We understand that it’s a challenging time to start or run a business or rental, and we’re committed to doing all we can to help our customers through this period.
Whether it’s increasing the size of our service team to handle more calls, or making it easier to get the information you need online – we’ll continue to listen to customers and make any necessary adjustments.
How we’re supporting our customers:
Our people are at the heart of all we do. Now more than ever, it’s vital that we retain our strong sense of collective purpose – keeping our people informed on changes we’re making, and taking care of their health, wellbeing, and work-life balance.
How we’re supporting our people:
As a recognised B Corp, we’ve always been serious about our social responsibility.
Our ongoing commitments to our partners and pledges won’t change, and we’re constantly assessing ways we can help others through this crisis – both big and small.
How we’re supporting our communities:
We've got a team of UK-based experts ready to help. You can give them a call on 0333 016 4504
Mon 09.00am - 05.30pm, Tues 09.00am - 05.30pm, Weds 09.00am - 05.30pm, Thurs 09.30am - 05.30pm, Fri 09.00am - 05.30pm, Sat 09.00am - 02.00pm
If you need to make a claim, our 24/7 team are on hand. You can message them using our online claims form or call on 0333 207 0560.
For press enquiries, please email [email protected]
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© Copyright 2022 Simply Business. All Rights Reserved. Simply Business is a trading name of Xbridge Limited which is authorised and regulated by the Financial Conduct Authority (Financial Services Registration No: 313348). Xbridge Limited (No: 3967717) has its registered office at 6th Floor, 99 Gresham Street, London, EC2V 7NG.