Customer reviews

Read open and honest feedback, from the people who know us best.

Independent feedback, provided by Feefo

We’re serious about taking your feedback on board. In fact, we’ve written up the Simply Business Manifesto, based on the thoughts and concerns of our customers. Your experiences are very important, as they help us get better, month on month.

Our feedback is pulled together by Feefo, the independent business review magicians. Good, bad or downright on the fence, your opinions are publicly displayed on their site, and used to calculate our customer service score.

Want to leave feedback, but not on Feefo? That’s fine – please drop a few words to our customer service team, or get in contact on our social channels.

Read all our reviews

What are people saying?

11:05PM - 17 October 2019
Business
Poor

Fiind la început de colaborare ca și client al dumneavoastră, pot spune doar ca pare ok.

1:03PM - 15 October 2019
Business
Excellent

No problems to set up, would definitely recommend

11:49AM - 11 October 2019
Business
Excellent

Very help full with good customer service

1:05PM - 10 October 2019
Business
Excellent

Excellent customer service and would recommend to others. The person I spoke to was very attentive and helpful. Went the extra mile to find the best public liability insurance policy for me. A good friendly experience with no sales pressure.

12:08PM - 10 October 2019
Business
Excellent

Good......

10:57AM - 10 October 2019
Business
Excellent

Very good !

5:09PM - 9 October 2019
Business
Excellent

I inadvertently input the wrong information on the application form on-line which made the amount payable unaffordable but one of their agents rang me the following day after spotting the mistake and talked me through the application making the insurance now affordable.

3:40PM - 9 October 2019
Landlord
Excellent

Very easy website to answer questions. Also, very competitive price.

6:57PM - 8 October 2019
Business
Excellent

Excellent and not to pricey

6:29PM - 8 October 2019
Business
Excellent

My experience in purchasing business insurance was great. The person who dealt with me was helpful, informative and polite. Got a really good price for my business insurance

4:32PM - 8 October 2019
Landlord
Excellent

It was quick to search online for competitive policies and my telephone query was quickly resolved

3:15PM - 8 October 2019
Business
Bad

Item was supposed to be sent to me within 2 working days, till now 5 days on nothing came through. Very bad seller

Simply Business replied

Thanks for your feedback Shephard. We send you an email is your insurance documents, if you would like your insurance documents please let us know and we'll send them via post. Thanks again.

1:22PM - 8 October 2019
Landlord
Excellent

very happy with the service that was provided

12:41PM - 8 October 2019
Landlord
Excellent

I have 6 rental houses and have gone with CIS for many years on a multi deal. this year through comparethemarket.com you were cheaper as separate deals.

11:17AM - 8 October 2019
Professional
Excellent

Very good , excellent communications throughout the quote and acceptance process.

8:32AM - 8 October 2019
Business
Good

Good precise information and dealt with my needs promptly and professionally

8:28AM - 8 October 2019
Business
Excellent

easy to deal with

8:26AM - 8 October 2019
Shop
Excellent

Great service, patient and professional.

8:07AM - 8 October 2019
Landlord
Excellent

Very helpful and great price

8:06AM - 8 October 2019
Landlord
Good

Application for a new policy was simple and easy. It covers all of my requirements.

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