Customer reviews

Read open and honest feedback, from the people who know us best.

Independent feedback, provided by Feefo

We’re serious about taking your feedback on board. In fact, we’ve written up the Simply Business Manifesto, based on the thoughts and concerns of our customers. Your experiences are very important, as they help us get better, month on month.

Our feedback is pulled together by Feefo, the independent business review magicians. Good, bad or downright on the fence, your opinions are publicly displayed on their site, and used to calculate our customer service score.

Want to leave feedback, but not on Feefo? That’s fine – please drop a few words to our customer service team, or get in contact on our social channels.

Read all our reviews

What are people saying?

7:05PM - 16 August 2019
Landlord
Excellent

Helpful friendly and knowledgeable staff

6:37PM - 15 August 2019
Shop
Excellent

Fantastic service

11:53AM - 14 August 2019
Business
Bad

Make it more simple to use and navigate through your application,still no sure it I’ve signed credit agreement Now!

Simply Business replied

Hi Paul, thanks for your feedback. We try and make things simple, apologies if it didn't come across like that. As you have a credit agreement please look out for an email from Premium Credit, or call in on 0333 014 6683 and one of my colleagues can help. Thanks.

7:57PM - 13 August 2019
Business
Excellent

Fast efficient staff and you're Web page so easy to understand and use

1:41PM - 13 August 2019
Business
Excellent

Very easy online application. Acceptance and documentation came through really quickly. Am happy with cost of policy.

9:17AM - 13 August 2019
Landlord
Excellent

Perfect customer care service so far.

9:04AM - 13 August 2019
Business
Excellent

Did exactly what I needed very easily.

7:55AM - 13 August 2019
Business
Excellent

Very clear, fast and simple to use.

6:44AM - 13 August 2019
Business
Excellent

Had trouble initially finding the right cover (I’m very new to business and figuring out insurance for it) but then on a call I spoke to a wonderfully warm and bubbly person from their customer support team who walked me through different options, explained how they worked and took her time to make sure I had all the info I needed to make the right choice. She was lovely and I’d have no hesitation calling if I needed any help or buying from them again in the future.

6:24AM - 13 August 2019
Business
Excellent

Excellent assistance , very fair competitive quote , friendly service . yes would recommend and use again .

12:33AM - 13 August 2019
Professional
Excellent

I asked for a quote online and was called the next day to help me with the process of completing the transaction. The lady was patient and informative - helping with every quote change

8:28PM - 12 August 2019
Business
Good

received advice and the return call was made at my convenience, which was appreciated. The legislation was read out to me, it was very fast. I appreciate that it gets read out lots on the same day, but a little slower would be more helpful.

7:59PM - 12 August 2019
Landlord
Excellent

Very patient and thorough

7:59PM - 12 August 2019
Landlord
Excellent

Martin was excellent thank you

7:55PM - 12 August 2019
Shop
Excellent

Absolutely 5 star staff, keep up the good work, highly recommend.

6:20PM - 12 August 2019
Landlord
Excellent

Excellent service

6:02PM - 12 August 2019
Business
Excellent

Yes would buy from simply business again.

5:05PM - 12 August 2019
Business
Excellent

Easy and straightforward hassle free.

4:54PM - 12 August 2019
Business
Excellent

service was very good and quick to arrange insurance

4:49PM - 12 August 2019
Business
Excellent

Quick and easy

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