Customer reviews

Read open and honest feedback, from the people who know us best.

Independent feedback, provided by Feefo

We’re serious about taking your feedback on board. In fact, we’ve written up the Simply Business Manifesto, based on the thoughts and concerns of our customers. Your experiences are very important, as they help us get better, month on month.

Our feedback is pulled together by Feefo, the independent business review magicians. Good, bad or downright on the fence, your opinions are publicly displayed on their site, and used to calculate our customer service score.

Want to leave feedback, but not on Feefo? That’s fine – please drop a few words to our customer service team, or get in contact on our social channels.

Read all our reviews

What are people saying?

11:39AM - 19 April 2018
Business
Excellent

I liked it because i get the quote very quick and easy

7:35AM - 19 April 2018
Business
Excellent

Recommend much cheaper rates

5:32PM - 18 April 2018
Landlord
Excellent

The service is great!!! They found the quote I had, they arranged cover and also send me my Amazon voucher as they promised!! Also had a good competitive quote!!

9:55AM - 18 April 2018
Business
Excellent

Gave a better deal than competitors and responded quickly to my request for a hard copy

9:48PM - 17 April 2018
Landlord
Excellent

Found it easy and a good price , would recommend

6:20PM - 17 April 2018
Professional
Bad

Never approved SB to allow use my email address with 3rd party services.

12:23PM - 17 April 2018
Business
Excellent

Explained everything about the policy in detail

10:27AM - 17 April 2018
Professional
Excellent

Helpful information about the insurances required and offered. Ability to resolve on line at the time right through to purchase. I would recommend and use again.

10:06AM - 17 April 2018
Landlord
Excellent

Quick and efficient

9:56AM - 17 April 2018
Business
Excellent

Very helpful.

8:56AM - 17 April 2018
Business
Good

Efficient, friendly and business like. Overall a good experience.

8:28AM - 17 April 2018
Landlord
Excellent

quick and excellent service.user frie3ndly online application.

4:06AM - 17 April 2018
Business
Excellent

Simple and easy to navigate.

2:40AM - 17 April 2018
Landlord
Excellent

Easy and simple to get quote and reasonable price

10:16PM - 16 April 2018
Business
Excellent

Fast and cheap! What may I want? Thanks a lots

10:14PM - 16 April 2018
Business
Excellent

excellent service, I got a quote online which I was happy with, when I called to clarify the cover and explained the risk i needed cover for and after the agent explained what I had actually requested on the quote did not meet my needs, he re-quoted me approx £70 less. I certainly feel I can trust SB with any future insurance needs for my new business

10:13PM - 16 April 2018
Business
Excellent

very polite and informative

8:37PM - 16 April 2018
Business
Good

The service was very good. It could however have been slightly better if the advisor had telephoned back when they said they would rather than at 8.30 in the morning when I was busy with something else and not free to talk. Otherwise good service. I did think it was good value and also the advisors were very pleasant

8:27PM - 16 April 2018
Business
Excellent

Very happy! !

7:03PM - 16 April 2018
Business
Excellent

Clear understandable phone manner sorted promptly great service

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