Customer reviews

Read open and honest feedback, from the people who know us best.

Independent feedback, provided by Feefo

We’re serious about taking your feedback on board. In fact, we’ve written up the Simply Business Manifesto, based on the thoughts and concerns of our customers. Your experiences are very important, as they help us get better, month on month.

Our feedback is pulled together by Feefo, the independent business review magicians. Good, bad or downright on the fence, your opinions are publicly displayed on their site, and used to calculate our customer service score.

Want to leave feedback, but not on Feefo? That’s fine – please drop a few words to our customer service team, or get in contact on our social channels.

Read all our reviews

What are people saying?

7:53PM - 22 February 2018
Business
Good

Quick and easy to do online!

6:56PM - 21 February 2018
Business
Excellent

Very good

4:05PM - 21 February 2018
Business
Excellent

Very helpful staff

9:40AM - 21 February 2018
Landlord
Excellent

Efficient website, quick decision making, simplistic paperwork and all-in-all a good experience.

6:49AM - 21 February 2018
Business
Bad

By sending me £25 cashback as advertised

Simply Business replied

Hi There, 

Thank you for your feedback. I apologise for any inconvenience that may have been caused. 

We ask that you allow 45 days from your start date to receive your voucher.

I have checked your account and cannot see that when you purchased online earlier this week, any link was followed or offer code was applied.

If you wish to discuss this further, please do not hesitate to contact my Service Department on 0333 014 6683. 

Regards, Laura Caswell

9:37PM - 20 February 2018
Business
Excellent

yes thay where quick and esay and i wood recomend them to a freind

9:03PM - 20 February 2018
Landlord
Excellent

Excellent and easy to use

5:46PM - 20 February 2018
Landlord
Excellent

The website is very easy to use and the customer service team are always willing to help with any questions relating to any of their products. I have used the service several times before and will carry on using Simply Business for any future requirements.

5:21PM - 20 February 2018
Business
Excellent

Great customer service, everything was thoroughly explained and all my questions were answered clearly.
Thank you!

2:51PM - 20 February 2018
Landlord
Good

Very helpful on phone and quick, not too many difficult questions. My only complaint is it would be better to see the options in an email as very difficult to decide over the phone

1:01PM - 20 February 2018
Business
Excellent

Ok

12:23PM - 20 February 2018
Shop
Excellent

Simple & easy process

10:43AM - 20 February 2018
Landlord
Excellent

Thanks for easy form

9:37AM - 20 February 2018
Business
Excellent

It was simple and and straight forward. The sales advisor was incredibly polite and helpful. He called back at the exact time I asked for and explained, in jargon free language, terms, conditions and answered questions I had as well as saved me money!

9:23AM - 20 February 2018
Landlord
Good

They were very helpful, looked for the best deal for me

9:22AM - 20 February 2018
Business
Excellent

Brilliant

9:10AM - 20 February 2018
Professional
Excellent

He was very friendly and helpful

7:04AM - 20 February 2018
Landlord
Good

Yes

1:55AM - 20 February 2018
Landlord
Good

Good and friendly service

11:17PM - 19 February 2018
Business
Good

Very good ,the chap was very helpful

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