Customer reviews

Read open and honest feedback, from the people who know us best.

Independent feedback, provided by Feefo

We’re serious about taking your feedback on board. In fact, we’ve written up the Simply Business Manifesto, based on the thoughts and concerns of our customers. Your experiences are very important, as they help us get better, month on month.

Our feedback is pulled together by Feefo, the independent business review magicians. Good, bad or downright on the fence, your opinions are publicly displayed on their site, and used to calculate our customer service score.

Want to leave feedback, but not on Feefo? That’s fine – please drop a few words to our customer service team, or get in contact on our social channels.

Read all our reviews

What are people saying?

8:59PM - 25 June 2019
Landlord
Excellent

Was recommended, person I spoke to was really helpful and I was able to buy exactly what I needed (unlike competitor sites)

11:54AM - 25 June 2019
Landlord
Excellent

Really good so far - the call operative was helpful and cheerful. I needed reassurance to make sure I was making the right decision in changing insurance provider. Haven't had to make a claim and hope that never happens.

10:55AM - 25 June 2019
Business
Excellent

Easy to apply, prompt customer friendly experience

10:18AM - 25 June 2019
Landlord
Excellent

The agent that contacted me was very helpful and knowledgeable and made buying the product very easy.

9:39AM - 25 June 2019
Business
Excellent

Very helpful, explaining everything I need to know

9:36AM - 25 June 2019
Landlord
Excellent

Very good and helpful sales man. Competitive price.

9:07AM - 25 June 2019
Business
Excellent

Quick and efficient

7:10AM - 25 June 2019
Landlord
Poor

Wibble Dead Sea

9:05PM - 24 June 2019
Business
Excellent

Excellent service

8:06PM - 24 June 2019
Landlord
Excellent

Very clear, professional and helpful on the phone. Also provided useful call backs. Got me a deal I was happy with price wise.

6:28PM - 24 June 2019
Business
Excellent

good fast service

6:26PM - 24 June 2019
Landlord
Excellent

Very helpful

5:31PM - 24 June 2019
Business
Excellent

No problems no fuss they just gave me what I needed

5:28PM - 24 June 2019
Business
Poor

Very slow delivery

Simply Business replied

Hi Keith, thanks for your feedback. We send you the policy documents straightaway via email, although they can sometimes end up in your junk folder. I've sent them again so please do check there. Thanks.

5:07PM - 24 June 2019
Business
Excellent

The lady I spoke to was very helpful and explained everything in a concise and easy to understand manner.
The policy therefore was easy to setup.
I would definitely recommend Simply Business.

5:06PM - 24 June 2019
Business
Excellent

So helpful and broke everything down for me without making me feel stupid. Excellent service.

4:40PM - 24 June 2019
Landlord
Good

I would recommend them, yes.

4:24PM - 24 June 2019
Business
Excellent

Very easy very simple straight forward and exactly what I’m looking for

4:07PM - 24 June 2019
Landlord
Excellent

Lisa was excellent.

4:02PM - 24 June 2019
Professional
Poor

The advisors seem to struggle understanding my lime of work and how to correctly classify it. Only because a colleague of mine used them I knew they were incorrect & even the explanation was imsufficient. They told me they do not do peofessional indemnity & despite clearly stating I do not give financial advice they still assummed I did.

Simply Business replied

Thanks for your feedback. Really sorry you had this experience, but your feedback will be used to help deliver a better experience. Thanks again.

Footer