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Customer reviews

Read open and honest feedback, from the people who know us best.

feefo gold trusted service.
Rated 4.7/5

Rated by 37,472 customer reviews

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“Very easy to find the best insurance for what I needed.”

– Brendan in York

Independent feedback, provided by Feefo

We're serious about taking your feedback on board. In fact, we've written up the Simply Business Manifesto, based on the thoughts and concerns of our customers. Your experiences are very important, as they help us get better, month on month.

Our feedback is pulled together by Feefo, the independent business review magicians. Good, bad or downright on the fence, your opinions are publicly displayed on their site, and used to calculate our customer service score.

Want to leave feedback, but not on Feefo? That's fine – please drop a few words to our customer service team, or get in contact on our social channels.

Read all our reviews

What are people saying?

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Trusted Customer

2 days ago

Exactly the policy that we wanted together with excellent customer service. Thanks
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Ventseslav Dimov

2 days ago

yes!!
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Trusted Customer

3 days ago

The process of obtaining a quote and completing online was fairly straight forward, with a few adjustments it was all completed within a few minutes.
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Donna Miller

4 days ago

They were extremely helpful and friendly, very professional, covering every detail and ensuring I had a complete cover for my needs. I will be returning for further cover in the future.
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Trusted Customer

4 days ago

Very helpfully..and quick..pleasant and not to seem rude English...nice to talk to somebody and not have to repeat yourself over and over again ..
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Andrew Binns

4 days ago

1
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James Trower

5 days ago

They have done their job well, professuonal, explained, open.... everything you would expect when purchasing insurance. (I was also unaware that SB run 2 comparison sites with exactly the same questions and formats). On this occasion, I needed the flexibilty of monthly payments... again, not a problem. I understand how credit works. I have now had multiple correspondence from their/my financiers as welcome packs. To say 'we pay Simply upfront and you pay us' and now a third company have corresponded to say they are the creditors of the financing company, that finance Simply Business. I dont need to know this and I dont need to create 2 new accounts and dashboards fot each creditor. Yes its all welcoming and friendly.. But very unecessary and more of my data going to call centres!
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Trusted Customer

5 days ago

great service
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Trusted Customer

5 days ago

.
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Trusted Customer

5 days ago

Always polite and courteous on the phone but because of having to adjust the start date I had to have new policy?? I was told initially that if I needed to adjust the start date just let them know and it could be done easily. Instead I had to go through everything again not happy about that.
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Trusted Customer

6 days ago

Easy to set up.Competetivley priced.Yes I would recommend Simply Business.
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Trusted Customer

6 days ago

Customer service was second to none.
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Trusted Customer

6 days ago

Would recommend straight forward and good value and service, simplicity itself
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Moulana Mohammad Ibrahim-Masud

6 days ago

Excellent
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Trusted Customer

6 days ago

I had a problem with a contract, which an extremely helpful agent helped me sort out over several days. He rang back twice as promised :-)
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Christopher Priestley

6 days ago

They fulfilled my criteria & met the price I was willing to pay
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Richard Cox

6 days ago

very easy and great cover
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Trusted Customer

6 days ago

Very helpful and friendly staff, pleased with the outcome.
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Trusted Customer

6 days ago

Brilliant service!!!
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Trusted Customer

6 days ago

Professional and friendly

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© Copyright 2020 Simply Business. All Rights Reserved. Simply Business is a trading name of Xbridge Limited which is authorised and regulated by the Financial Conduct Authority (Financial Services Registration No: 313348). Xbridge Limited (No: 3967717) has its registered office at 6th Floor, 99 Gresham Street, London, EC2V 7NG.