Customer reviews

Read open and honest feedback, from the people who know us best.

Independent feedback, provided by Feefo

We’re serious about taking your feedback on board. In fact, we’ve written up the Simply Business Manifesto, based on the thoughts and concerns of our customers. Your experiences are very important, as they help us get better, month on month.

Our feedback is pulled together by Feefo, the independent business review magicians. Good, bad or downright on the fence, your opinions are publicly displayed on their site, and used to calculate our customer service score.

Want to leave feedback, but not on Feefo? That’s fine – please drop a few words to our customer service team, or get in contact on our social channels.

Read all our reviews

What are people saying?

2:19PM - 23 July 2017
Business
Excellent

I have always been very secure in the fact that Simply Business will ensure that I am covered at all times and the cover I have is the best one for me.

1:47PM - 23 July 2017
Landlord
Excellent

Simply the best in the insurance world, as a landlord, it is always a pleasure and so straight forward to do business with them.

10:39AM - 23 July 2017
Business
Excellent

Efficient service.

10:38AM - 23 July 2017
Business
Excellent

Great service and product

10:09AM - 23 July 2017
Landlord
Bad

My policy auto-renewed with no prior warning and no prior advice as to what the price of the cover would be. Not transparent and a very sneaky way to do business.
Fortunately it was a good price so i have stuck with it but the same wont happen next year as i have diarised to get to you before you auto-renew again.

8:35AM - 23 July 2017
Business
Excellent

Very good. Thanks

8:12AM - 23 July 2017
Landlord
Excellent

very good

6:57AM - 23 July 2017
Business
Excellent

A+

6:43AM - 23 July 2017
Professional
Excellent

An excellent range of products on offer and easy to purchase.

11:59PM - 22 July 2017
Business
Excellent

I haven't actually used the companies services yet- just got insurance that has not been used (hopefully I won't need to either)
I did speak to a member of your team on the phone to arrange said insurance and they were extremely helpful. To date I've got no complaints and am happy with the service!! Thank you!!

4:59PM - 22 July 2017
Business
Excellent

great service.

2:32PM - 22 July 2017
Landlord
Good

Seeking to replace my existing insurer because of their bad practice, first transferring payments to being through a third company without my agreement (and refusing to accept they'd deliberately concealed the change in the small print), and then discovering this year that they'd obviously sold the business to a broker, again without any word to me. Looked through Go Compare, and found the Simply Business offering had similar cover (while omitting unwanted extras my previous insurer had added without consulting me), and was cheaper. It was very easy to sign-up with them.

10:31AM - 22 July 2017
Business
Poor

I had to pay an extra £17 because their system could not tell the difference between a videographer and a photographer

9:54AM - 22 July 2017
Landlord
Excellent

Was recommended Simply business by my son who is an existing customer for many years. Very user friendly and easy to use website. Provides recommendations of policies that are specific to your search and not other pointless ones they are trying to promote. Very pleased with the entire service and would definitely recommend them to anyone. Oh and even got a little extra discount for me and my son due to the referral. Big thumbs up.

9:22AM - 22 July 2017
Landlord
Good

Helpful, efficient service for the provision of landlord insurance.

8:38AM - 22 July 2017
Landlord
Excellent

They are always reasonably priced and courteous.

8:01AM - 22 July 2017
Business
Good

Renewal of my business insurance was simple and straight forward.

6:57AM - 22 July 2017
Landlord
Excellent

Competitive quote all handled quickly and efficiently.

6:07AM - 22 July 2017
Landlord
Excellent

Quick efficient service and value for money premium.

2:50AM - 22 July 2017
Business
Good

Good customer service