Customer reviews

Read open and honest feedback, from the people who know us best.

Independent feedback, provided by Feefo

We’re serious about taking your feedback on board. In fact, we’ve written up the Simply Business Manifesto, based on the thoughts and concerns of our customers. Your experiences are very important, as they help us get better, month on month.

Our feedback is pulled together by Feefo, the independent business review magicians. Good, bad or downright on the fence, your opinions are publicly displayed on their site, and used to calculate our customer service score.

Want to leave feedback, but not on Feefo? That’s fine – please drop a few words to our customer service team, or get in contact on our social channels.

Read all our reviews

What are people saying?

10:29AM - 18 October 2018
Business
Excellent

Yes I would recommend them. The service was straight forward, fast & efficient.When I needed to talk to someone they were very friendly and helpful.

12:17PM - 16 October 2018
Business
Excellent

Convenient and great customer service

Simply Business replied

Thanks for the great review :)

10:55AM - 16 October 2018
Business
Excellent

Everyone spoke clearly & were understood. All very happy to explain the policy & were happy to answer all my questions. Therefore I recommend a friend.

Simply Business replied

Thanks for the amazing review Catherine – so happy to hear. We also have a refer-a-friend scheme where you can get a £50 voucher for recommending someone :)

10:13AM - 16 October 2018
Business
Good

Great service

6:47AM - 16 October 2018
Professional
Excellent

Very straightforward & easy to sign up. The policy is really good value & the agents are helpful.

2:58AM - 16 October 2018
Business
Excellent

Helpful and straightforward, l would recommend them to anyone and would use them again.

9:52PM - 15 October 2018
Landlord
Excellent

V easy to use.

Simply Business replied

Thanks for the great review :)

8:07PM - 15 October 2018
Landlord
Excellent

Competitive price containing everything we needed. Very friendly staff.

Simply Business replied

So good to hear that – thanks for the amazing review :)

7:54PM - 15 October 2018
Business
Excellent

Good customer service

Simply Business replied

Thanks for the excellent review too :)

7:18PM - 15 October 2018
Professional
Excellent

Simple forms to complete on line. Plenty of choice to cater to your individual business needs
Competitive rates. Good cover!. Instantly obtainable policy documents to download

Simply Business replied

Great to hear – thanks for the lovely review :)

6:59PM - 15 October 2018
Business
Excellent

Simple customer experience via online portal. Decision easily made with the information readily available. Prompt payment and activation of insurance product.

Simply Business replied

It's all in the name – thanks for the great review :)

6:08PM - 15 October 2018
Landlord
Good

Clear and concise informative information. Sorted out website failure promptly.

Simply Business replied

Thanks for the lovely review :)

5:34PM - 15 October 2018
Business
Excellent

Simple and straightforward insurance

Simply Business replied

Thanks for the review Julie :)

3:58PM - 15 October 2018
Business
Excellent

They were honest and saw things from customers point of view

Simply Business replied

Great to hear – thanks for the review :)

3:29PM - 15 October 2018
Landlord
Excellent

All done so very quick and efficiently

Simply Business replied

Thanks for the great review :)

3:18PM - 15 October 2018
Landlord
Excellent

Good

Simply Business replied

Thanks for the review :)

2:16PM - 15 October 2018
Business
Excellent

there where very helpful and got my plan under way in mins of talking to someone on the phone. 10/10

Simply Business replied

Thanks for the fantastic review Jeffrey :)

2:02PM - 15 October 2018
Business
Poor

Bun

Simply Business replied

Thanks!

1:41PM - 15 October 2018
Business
Excellent

Very easy to use & didn’t take long

Simply Business replied

Thanks for the fantastic review :)

1:21PM - 15 October 2018
Business
Good

Got a quote on line and it was better than my usual insurers, quick and easy service.

Simply Business replied

Thanks for the great review :)

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