Customer reviews

Read open and honest feedback, from the people who know us best.

Independent feedback, provided by Feefo

We’re serious about taking your feedback on board. In fact, we’ve written up the Simply Business Manifesto, based on the thoughts and concerns of our customers. Your experiences are very important, as they help us get better, month on month.

Our feedback is pulled together by Feefo, the independent business review magicians. Good, bad or downright on the fence, your opinions are publicly displayed on their site, and used to calculate our customer service score.

Want to leave feedback, but not on Feefo? That’s fine – please drop a few words to our customer service team, or get in contact on our social channels.

Read all our reviews

What are people saying?

2:09PM - 26 May 2017
Business
Good

After renewal they mither non stop on phone?

11:29AM - 26 May 2017
Landlord
Excellent

quick and easy

11:09AM - 26 May 2017
Landlord
Excellent

I am really happy with help that I got from the staff for finding the cheap deal than originally quoted on line.

10:13AM - 26 May 2017
Landlord
Excellent

Easy to deal with and not the most expensive

8:17AM - 26 May 2017
Business
Excellent

Really easy applicatipn and helpful knowledgeable staff ��

8:15AM - 26 May 2017
Landlord
Excellent

Always very helpful

8:06AM - 26 May 2017
Landlord
Excellent

Fast efficient service. Thank you

8:02AM - 26 May 2017
Business
Excellent

Always happy to help and sorting out any problems straight away.

7:47AM - 26 May 2017
Business
Excellent

Always polite, plenty of time to go through queries, not rushed and genuinely good service.

7:32AM - 26 May 2017
Landlord
Excellent

Plenty of notice for renewal and competitive

6:59AM - 26 May 2017
Landlord
Excellent

Speedy and competitive rates. Good telephone follow up service. Would recommend!

6:59AM - 26 May 2017
Business
Excellent

Very helpful staff

6:36AM - 26 May 2017
Landlord
Excellent

,phone operator very helpful

6:05AM - 26 May 2017
Shop
Excellent

Very helpful and efficient. I would definatley recommend them .

5:24AM - 26 May 2017
Business
Poor

I'm not happy with the information I've been given I took out public liability insurance a year ago and recently renewed it which is great but other lads I know have been ringing up to be told that sorry you can not insure them for the type of job we do which is untrue because 2 days b4 you insured me so which I'm now a bit confused if some1 could call me that would be great

Simply Business replied

Thank you for your feedback. I am sorry about the confusion this has caused, I will arrange for one of my colleagues to call you to make sure we have the correct cover in place for you.

Olivia
Customer Solutions

5:09AM - 26 May 2017
Landlord
Excellent

Friendly service

5:02AM - 26 May 2017
Landlord
Excellent

Easy, competitive and fast

Thank you

4:31AM - 26 May 2017
Business
Poor

I have asked for a copy of my policy and have still not received it

Simply Business replied

Thank you for your feedback. I can confirm I have sent you a link to your documents these links do expire after 24 hours, if you don't receive this please call us on 0333 014 6683. I have also sent your main documentation in the post today.

Olivia
Customer Solutions

3:50AM - 26 May 2017
Landlord
Excellent

Simply Business offer a great service and we would not use any other insurance broker.

9:37PM - 25 May 2017
Landlord
Excellent

Very competitive and pleasant