Customer reviews

Read open and honest feedback, from the people who know us best.

Independent feedback, provided by Feefo

We’re serious about taking your feedback on board. In fact, we’ve written up the Simply Business Manifesto, based on the thoughts and concerns of our customers. Your experiences are very important, as they help us get better, month on month.

Our feedback is pulled together by Feefo, the independent business review magicians. Good, bad or downright on the fence, your opinions are publicly displayed on their site, and used to calculate our customer service score.

Want to leave feedback, but not on Feefo? That’s fine – please drop a few words to our customer service team, or get in contact on our social channels.

Read all our reviews

What are people saying?

8:52PM - 12 December 2018
Business
Poor

Didn't get free offers, hence the 3 out of 5.

Simply Business replied

Thanks for the feedback Emmanuel. Really sorry to hear you missed out on our sale.

7:34AM - 12 December 2018
Professional
Good

Nice UI, Quick and easy to use.

7:46PM - 11 December 2018
Business
Excellent

Easy to do online and was cheapest

5:56PM - 11 December 2018
Business
Good

Service was good and everything was explained well for me to make the right decision.

4:42PM - 11 December 2018
Landlord
Bad

I’ve took out this policy for the offer linked with it. I’m now having to chase to get the offer. Unacceptable, wouldn’t have taken out the policy if I’d have know you’d treat customers like this.

Simply Business replied

Thanks for the feedback Simon. Really sorry that you've had this experience, any offer that we offer is sent out via email 45 days after the policy starts. If you need anymore information, please call us on 0333 014 6683 and one of my colleagues will be happy to help.

4:29PM - 11 December 2018
Landlord
Excellent

great !!!!

3:33PM - 11 December 2018
Business
Excellent

Quick and efficent phone call😎

11:27AM - 11 December 2018
Business
Excellent

Such a simple procedure

Simply Business replied

Great to hear – thanks for the review :)

11:25AM - 11 December 2018
Shop
Excellent

perfect and very simple info and easy,

Simply Business replied

Thanks for the great review :)

10:50AM - 11 December 2018
Landlord
Excellent

excellent , very easy to fill in the forms.I shall recommend it to my friends

Simply Business replied

Brilliant! If you do recommend anyone we have a refer-a-friend scheme where you can get a £50 voucher for doing so. Thanks for the great review :)

9:14PM - 10 December 2018
Landlord
Excellent

Very helpful on phone. Good price.

Simply Business replied

Thanks for the great review :)

7:17PM - 10 December 2018
Business
Excellent

Would highly recommend this service

Simply Business replied

Thanks for the great review. If you do recommend anyone we have a refer-a-friend scheme where you can get a £50 voucher – more information is available on our website :)

6:33PM - 10 December 2018
Business
Excellent

Easy to do,well set out

Simply Business replied

Thanks for the review :)

6:16PM - 10 December 2018
Business
Good

It was easy and insightful.

Simply Business replied

Thanks for the great review :)

6:12PM - 10 December 2018
Business
Excellent

great will use again customer service amazing

Simply Business replied

Thanks for the great review :)

5:32PM - 10 December 2018
Landlord
Excellent

Good price quick to buy insurance

Simply Business replied

Thanks for the great review :)

5:05PM - 10 December 2018
Shop
Excellent

Excellent service great staff no hidden information all trustful.

Simply Business replied

Great to hear Ali – thanks for your review :)

4:51PM - 10 December 2018
Business
Excellent

The chap on the phone was really helpful

Simply Business replied

I'll be sure to pass on your kind comments to Abu – thanks for the review :)

4:48PM - 10 December 2018
Landlord
Excellent

I found the online purchase of house insurance very straightforward and simple.

Simply Business replied

Thanks for the review :)

3:22PM - 10 December 2018
Landlord
Excellent

Straightforward process and clear information.

Simply Business replied

Thanks for the great review :)

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