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Royal Mail workers have held a series of strikes in recent weeks during the busy lead up to Christmas.
This latest industrial action follows earlier walkouts in August and September, and has impacted peak shopping days such as Black Friday and Cyber Monday.
Any small business using Royal Mail to ship online orders will need to plan ahead for delays and make sure they communicate this to their customers.
This article was updated on 7 December 2022.
Strikes have been organised in November and December by the Communication Workers Union (CWU) over a dispute with pay and terms and conditions.
The next strikes take place on:
Earlier strikes were held on:
Royal Mail says these strikes will cause ‘significant disruption’ to services, but some deliveries will take place:
Delivery of items posted the day before strikes, or during strike days, will be delayed.
Due to the strike action, the Royal Mail has brought forward the last posting days for delivery before Christmas.
Post offices will remain open as they aren’t involved in this dispute, so businesses can still post parcels for delivery. It just means delivery times may take longer than usual.
There will be delays in delivering items for Drop and Go customers, and some branches may reach their capacity for accepting mail on strike days.
Collections of mail by Royal Mail and ParcelForce Worldwide from post office branches will also be disrupted.
Businesses using alternative courier services to ship their products won’t face any disruption as a result of the Royal Mail strike.
Keeping up a good reputation and having a positive relationship with customers is important for small businesses. Although delays as a result of this industrial action are outside of your control, there are things you can do to make sure your customers are happy and informed:
How have Royal Mail strikes affected your business? Let us know in the comments section below.
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Catriona Smith is a content and marketing professional with 12 years’ experience across the financial services, higher education, and insurance sectors. She’s also a trained NCTJ Gold Standard journalist. As a Senior Copywriter at Simply Business, Catriona has in-depth knowledge of small business concerns and specialises in tax, marketing, and business operations. Catriona lives in the seaside city of Brighton where she’s also a freelance yoga teacher.
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