Customer reviews

Read open and honest feedback, from the people who know us best.

Independent feedback, provided by Feefo

We’re serious about taking your feedback on board. In fact, we’ve written up the Simply Business Manifesto, based on the thoughts and concerns of our customers. Your experiences are very important, as they help us get better, month on month.

Our feedback is pulled together by Feefo, the independent business review magicians. Good, bad or downright on the fence, your opinions are publicly displayed on their site, and used to calculate our customer service score.

Want to leave feedback, but not on Feefo? That’s fine – please drop a few words to our customer service team, or get in contact on our social channels.

Read all our reviews

What are people saying?

8:52AM - 21 July 2014
Landlord
Excellent

Simply Business sent me a reminder of the insurance due, which was marvellous because I had forgotten about it.

8:51AM - 21 July 2014
Landlord
Excellent

I have always found the service provided by Simply Business to be quick and efficient. Your rates are highly competitive, too.
I would like to make a plea for those of us who are based in broadband NOT SPOTS. Please consider sending documents by post and not limiting your communications to the internet.

8:49AM - 21 July 2014
Landlord
Excellent

food service

8:28AM - 21 July 2014
Business
Excellent

Customer support was brill
Very helpful and informative

8:27AM - 21 July 2014
Landlord
Poor

Up to a point , I have pointed out on several occasions that their Site Security Certificate is for another site and my security settings do not allow me to view my insurance areas on line. As yet after several months nothing has been done !

8:14AM - 21 July 2014
Landlord
Good

Although I have not had to make a claim, so I don't know what the service will be like in that situation, I have found the service to be good with no problems.

8:13AM - 21 July 2014
Business
Excellent

Great service which gave me the exact product i required

8:12AM - 21 July 2014
Landlord
Good

Quick + easy

7:57AM - 21 July 2014
Shop
Good

Please don't call as many times as you did. Once is enough. Don't have someone else call back three times after I've taken out a policy to see if I'm interested in taking out a policy. Really helpful taking out the policy, but boy oh boy did you call me a lot.

7:42AM - 21 July 2014
Landlord
Good

Hassle free and fast service

7:32AM - 21 July 2014
Professional
Good

Effective service and cover,

7:21AM - 21 July 2014
Business
Excellent

Excellent service even though ultimately they couldn't insure me for what I was looking for.

7:04AM - 21 July 2014
Business
Excellent

Fine very good service

6:54AM - 21 July 2014
Tradesman
Excellent

Competitive price. Great service

6:50AM - 21 July 2014
Landlord
Good

Helpful and pleasant

6:48AM - 21 July 2014
Professional
Bad

I would have put excellent but taking my money without prior warning for the next year has left me in trouble with my bank.

6:45AM - 21 July 2014
Professional
Excellent

They are friendly, very efficient and best of all make it easy for you.

6:30AM - 21 July 2014
Business
Excellent

Thank you for providing a good price for an annual coverage.

6:25AM - 21 July 2014
Business
Excellent

Seems pretty efficient and cost effective

6:25AM - 21 July 2014
Business
Excellent

Very hapy with service