Customer reviews

Read open and honest feedback, from the people who know us best.

Independent feedback, provided by Feefo

We’re serious about taking your feedback on board. In fact, we’ve written up the Simply Business Manifesto, based on the thoughts and concerns of our customers. Your experiences are very important, as they help us get better, month on month.

Our feedback is pulled together by Feefo, the independent business review magicians. Good, bad or downright on the fence, your opinions are publicly displayed on their site, and used to calculate our customer service score.

Want to leave feedback, but not on Feefo? That’s fine – please drop a few words to our customer service team, or get in contact on our social channels.

Read all our reviews

What are people saying?

10:45PM - 23 July 2016
Business
Good

the insurance documents didn't come with one page for the certificate they came with scores of pages (62)
most business insurance have a single page so that this can be displayed in a prominent place at their insured companies business premises as per the law
i cannot display 62 pages

6:21PM - 23 July 2016
Business
Good

Was pretty straight forward and clear.

7:28AM - 23 July 2016
Landlord
Excellent

excellent service

1:15PM - 22 July 2016
Business
Excellent

Always easy to use, gets the job done, simple!

7:30PM - 19 July 2016
Business
Excellent

I am glad I chose your company to prepare my insurance. It was really easy using your website. Fast response... Highly recommend.

6:36PM - 19 July 2016
Business
Excellent

Quick and easy,my mum would even be able to do it!

6:26PM - 19 July 2016
Landlord

I had completely forgot I have not received no paperwork for my landlord insurance. So not at all happy. I just read their email it says will email within 1 hour. It has been 3 months now. I wont be renewing my insurance with them I will use my previous company.

Simply Business replied

Thank you for your feedback.

I am sorry to hear that you are not happy and I apologise you are yet to receive your documents.

As we are an online broker we do not send postal documents unless they are specifically requested. You can request for email documents at any time by going to our website and sending yourself a link to download your docs. This link does expire at midnight the same day for security reasons.

I apologise if this has caused any inconvenience, I have therefore sent you an email with your documents attached and also posted a copy of your policy schedule.

Please let me know if you would like any further information.

Shannon
Customer Solutions

4:42PM - 19 July 2016
Business
Excellent

HI there

Could you please help me I need changed my adress.

thanks

Best Regards Peter

3:17PM - 19 July 2016
Landlord
Excellent

Have been using Simply Business for landlords insurance for quite a number of years. Always had excellent service at more than competitive prices.

6:42PM - 18 July 2016
Landlord
Good

as expected

3:58PM - 18 July 2016
Professional
Excellent

Really easy to deal with

1:36PM - 18 July 2016
Landlord
Excellent

Phoned me up with a better price than i was previously given without me having to chase them.

9:24AM - 18 July 2016
Landlord
Excellent

Very good guick quote no hassle great you can sit in the comfort of your home and get work done

5:35AM - 18 July 2016
Landlord
Excellent

Quick and efficient.

6:02PM - 17 July 2016
Business
Excellent

Such a pleasure in talking to someone who knew what I was trying to do. Didn't need to much but needed the essentials and an add on for insurance. Starting my own business and needed guidance and advice and got that all in one phone call. Thank you

3:22PM - 17 July 2016
Business
Good

Excellent when I made a claim. Paid very quickly. The renewal price jumped 90% though despite the theft not occuring at my premises. The theft was therefore a random event and should not have led to a premium hike.

Simply Business have therefore lost my business for my tools insurance.

2:04PM - 17 July 2016
Landlord
Excellent

They are simply the best insurance company I have ever dealt with.

10:51AM - 17 July 2016
Business
Excellent

Have not had any cause to contact Simply Business over any claims - touch wood; but I am very pleased with the efficiency of their contact and payment arrangements. I am particularly pleased with their pricing which does not increase by huge amounts each year as my previous insurance provider's costs did.

10:05AM - 17 July 2016
Business
Excellent

very easy to use. Let's hope the same if I ever have to make a claim

9:10AM - 17 July 2016
Business
Poor

I would prefer not to give a rating as I think this would be wrong as I don't have anything negative to say other than I have found a far superior policy for £1010.00 less per annum.

** sorry cannot submit without rating and based on the annual fee I have rated poor

Simply Business replied

Thank you for your feedback. The price is calculated on a live system direct from the insurers and their rates can change daily.

I'm sorry we wasnt able to obtain the most competitive this year.

Rachel
Customer Solutions