Customer reviews

Read open and honest feedback, from the people who know us best.

Independent feedback, provided by Feefo

We’re serious about taking your feedback on board. In fact, we’ve written up the Simply Business Manifesto, based on the thoughts and concerns of our customers. Your experiences are very important, as they help us get better, month on month.

Our feedback is pulled together by Feefo, the independent business review magicians. Good, bad or downright on the fence, your opinions are publicly displayed on their site, and used to calculate our customer service score.

Want to leave feedback, but not on Feefo? That’s fine – please drop a few words to our customer service team, or get in contact on our social channels.

Read all our reviews

What are people saying?

11:53AM - 26 August 2015
Landlord
Good

When is my fifteen % discount cheque being forwarded?

11:06AM - 26 August 2015
Business
Excellent

The gentleman I spoke with was brilliant, although I cannot remember his name it was an Indian name, but he was absolutely lovely, friendly, professional and helpful. Thank you.

9:01AM - 26 August 2015
Landlord
Good

Good price and notified of renewal rates in plenty of time.

8:40AM - 26 August 2015
Landlord
Excellent

professional quick and considerate. Thanks.

8:24AM - 26 August 2015
Landlord
Bad

Communication between the different organisations is terrible, when I called the part where you buy the insurance they couldn't tell me anything about an ongoing claim to do with a bungulry and advised that I speak to the under writers, however actually I couldn't speak to them because they are over seas. I'm now left waiting for the loss adjuster to contact me. The claim can't proceed until the loss adjuster can speak to my ex tenants insurance which is impossible now because they are leaving and were very unhelpful. So basically lack of communication, you don't care that my garage is destroyed due to mindlessness and is becoming more and more damaged everyday and I have carefully bought this years insurance elsewhere.

Simply Business replied

Thank you for your feedback. We would really like to resolve this issue for you.

However I have checked your account and I am unable to see any contact made to us and there is no claim logged for this policy.

I tried to call you but wasn't able to reach you. Please call us on 0333 014 6683 so that we can assist you with this.

Julie
Customer Relations

Hi Sophie & Mark,

I understand you have since spoken to Jessica in our customer service team and you query is in regards to another company, not ourselves.

Please let me know if you need any assistance with this policy.

Rachel
Customer Relations

8:22AM - 26 August 2015
Landlord
Good

Quick, professional and informative

8:10AM - 26 August 2015
Landlord
Excellent

Excellent

7:27AM - 26 August 2015
Business
Excellent

Promt efficent service

7:14AM - 26 August 2015
Shop
Excellent

Hi guys
What can i say !
Fab people to work with
Exellent service
Exellent price

Simply Exellent

Well done,
Keep up the exellent work.
Best Regards

6:30AM - 26 August 2015
Landlord
Good

Just a suggestion...when you send out renewal emails, it would be handy to be able to identify which policy it is from the message header by way of a postcode or street name. I would find this very helpful as I have numerous insurance policies it can be a nuisance to have to fully open the email attachments in order to find out what policy it is. My husband agrees with me ( which is a rareity!) that this would be helpful too.

Simply Business replied

Thanks for the feedback. Really valid point, and I can appreciate the possibility for confusion. We will look into this and see if we can improve to make life easier for you and our other customers.

Thanks again, and any other queries please just get in touch.

Bonny
Community Manager

6:27AM - 26 August 2015
Business
Excellent

Husband has used them for his business, so now I am using them for mine too. Friendly, courteous and reliable service.

6:20AM - 26 August 2015
Landlord
Good

not much to comment as used comparison site

7:38PM - 25 August 2015
Professional
Excellent

easy and cost effective!

7:14PM - 25 August 2015
Landlord
Good

Did exactly as I wanted.

6:43PM - 25 August 2015
Business
Excellent

Excellent customer service - spoke with Neil Armstrong, so friendly and helpful and efficient.
Called me from an online quote, went through all points of cover, discussed all possible options. Made it simple enough to understand and was happy to call me back with prices and I was even happier to buy insurance on the spot based purely on the service provided by him, nice to speak to a real life human being with good chat and knowledgeable too, credit to your company!

6:03PM - 25 August 2015
Business
Excellent

Great concise service

5:16PM - 25 August 2015
Professional
Good

Very helpful customer service over the phone.

5:09PM - 25 August 2015
Business
Good

Had a very good relationship for many years, but the problem we may have in the future is agreeing cover of £10m from £5m. We would almost certainly never get local authority work with only £5m of cover. Getting extra cover for certain contracts is not a very good way of moving forward for our company.

5:07PM - 25 August 2015
Landlord
Excellent

Very helpful member of staff who even re-ran the quote and managed to get price a bit cheaper. Would recommend to others. Thank you

1:30PM - 25 August 2015
Landlord
Good

Seemed like a simple process to arrange insurance