Customer reviews

Read open and honest feedback, from the people who know us best.

Independent feedback, provided by Feefo

We’re serious about taking your feedback on board. In fact, we’ve written up the Simply Business Manifesto, based on the thoughts and concerns of our customers. Your experiences are very important, as they help us get better, month on month.

Our feedback is pulled together by Feefo, the independent business review magicians. Good, bad or downright on the fence, your opinions are publicly displayed on their site, and used to calculate our customer service score.

Want to leave feedback, but not on Feefo? That’s fine – please drop a few words to our customer service team, or get in contact on our social channels.

Read all our reviews

What are people saying?

7:59PM - 29 January 2015
Landlord
Good

Happy to look into my quote and run through options for me - emailed me with direct contact after was advised to find some information out and get back in touch. Prompt reply and happy with outcome.

7:46PM - 29 January 2015
Tradesman
Excellent

Great cover at the right price!

5:08PM - 29 January 2015
Tradesman
Excellent

Great service

5:04PM - 29 January 2015
Business
Excellent

Good service

4:34PM - 29 January 2015
Business
Excellent

Speedy and straight forward

12:25PM - 29 January 2015
Landlord
Excellent

Firstly you let me know a couple of weeks before my renewal was due and the delivered a renewal quote that the compition could,nt match.Very pleased to stay a customer of yours.

12:25PM - 29 January 2015
Business
Excellent

Really polite and helpful when purchasing insurance.

10:48AM - 29 January 2015
Business
Excellent

A very simple (it's in the name I guess), straightforward and satisfactory process. Excellent.

10:46AM - 29 January 2015
Tradesman
Good

Good service

9:35AM - 29 January 2015
Business
Excellent

Excellent service all the way...

8:55AM - 29 January 2015
Professional
Excellent

Very efficient with competitive prices. Called me back when they said they would

8:44AM - 29 January 2015
Professional
Good

I do feel sometimes whether I have the correct cover especially each year questions seem to change and cover changes yet my proffession hasn't changed.

8:30AM - 29 January 2015
Business
Excellent

Great service and very quick

8:28AM - 29 January 2015
Landlord
Poor

I received no quote, just an email to say that you had taken the money and thank you. The property had to be insured but I would have appreciated a quote first.

8:27AM - 29 January 2015
Landlord
Good

It was quick, the cover was what we needed and good value for money.

8:20AM - 29 January 2015
Landlord
Excellent

Simple to set up. Clear documentation sent straight away electronically. What else does a policyholder need?

8:18AM - 29 January 2015
Business
Excellent

Fast and easy to use and very reasonable price I shall be re newing my policy when it's due.

Lee fowler

8:12AM - 29 January 2015
Professional
Excellent

Nice email reminder, payment and new policy sorted straight away

8:02AM - 29 January 2015
Business
Excellent

Grant was very helpful advising me with my Public liability insurance. He explained everything clearly so I fully understood the policy. Thank you for your help! I'm sure I'll be renewing next year.

8:00AM - 29 January 2015
Business
Excellent

Easy to use site. Quick transaction.