Customer reviews

Read open and honest feedback, from the people who know us best.

Independent feedback, provided by Feefo

We’re serious about taking your feedback on board. In fact, we’ve written up the Simply Business Manifesto, based on the thoughts and concerns of our customers. Your experiences are very important, as they help us get better, month on month.

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Read all our reviews

What are people saying?

2:46PM - 12 February 2016
Landlord
Poor

the renewal was sent but it had gone up without me making any claims.I did not want to renew but they took money out anyway.I will be taking this further but busy with work so not had time.

1:11PM - 12 February 2016
Business
Poor

Poor understanding of the specific PI required by architects initially gave me little confidence the product being sold was correctly tailored for my specific needs, and a typo in the old contract left me vulnerable to potential problems. But the second advisor sorted it out, the wording was revised, and I'm covered correctly. Doesn't inspire confidence in the system should I ever need to claim, which hopefully I won't, but that IS the point of insurance afterall. A piece of paper and a reasonable price is worthless if it doesn't actually protect my risk.

Simply Business replied

Thank you for your feedback. I am sorry that your initial experience with us wasn't good. I am pleased you have now got this sorted, if you feel you would like anyone to go through the cover with you please call us on 0333 014 6683.

Olivia
Customer Solutions

12:48PM - 12 February 2016
Landlord
Excellent

Really helpful when I phoned with a question prior to renewing my policy

12:43PM - 12 February 2016
Business
Poor

Put up premium by 25% for no reason so lost the business

12:40PM - 12 February 2016
Business
Good

I was happy with how easy it was to get my insurance, but I sent email before buying the insurance with a question, but never had an answer I could not wait any longer for a response as I needed the insurance quickly. Trevor

12:20PM - 12 February 2016
Landlord
Excellent

I had my renewal for the year but it was up a bit from the year previous , i queried this and it was reduced to less than last year so very pleased

12:17PM - 12 February 2016
Business
Excellent

Simply Business offered me a better quote than I could get online and sorted this out for me quickly and easily.

12:07PM - 12 February 2016
Business
Good

Very helpful in helping sorting out the relevant insurance.

11:49AM - 12 February 2016
Shop
Excellent

GOOD, QUICK SERVICE

10:43AM - 12 February 2016
Business
Excellent

Very good. Explained in great detail. Very satisfied.

10:25AM - 12 February 2016
Shop
Good

But i was disappointed with the quote which was about £40.00 more than last year sent email to ask why and had no reply. so you are lucky this time i stayed if it igoes next year will look to go elsewhere.
Regards greg

9:40AM - 12 February 2016
Business
Excellent

efficient notification of renewal etc... and have now used the company for a few years

8:51AM - 12 February 2016
Business
Excellent

Fast service, very impressed

8:39AM - 12 February 2016
Business
Excellent

Used them twice now and wouldn't go anywhere else.found there customer advisers to to be as helpful and accommodating as is possible A*

8:27AM - 12 February 2016
Business
Excellent

Efficient and effective

5:19AM - 12 February 2016
Landlord
Excellent

Quick and easy

2:46AM - 12 February 2016
Business
Good

Good is slightly better than I want to give them and poor is slightly worse. An insurance renewal coming through with a huge increase and no explanation isn't something I would describe as good. However when you talk on the phone the staff are pleasant and hellful

9:47PM - 11 February 2016
Business
Excellent

Excellent customer service as usual

7:11PM - 11 February 2016
Landlord
Excellent

A good experience.

6:03PM - 11 February 2016
Business
Excellent

Great, simple, easy service