Customer reviews

Read open and honest feedback, from the people who know us best.

Independent feedback, provided by Feefo

We’re serious about taking your feedback on board. In fact, we’ve written up the Simply Business Manifesto, based on the thoughts and concerns of our customers. Your experiences are very important, as they help us get better, month on month.

Our feedback is pulled together by Feefo, the independent business review magicians. Good, bad or downright on the fence, your opinions are publicly displayed on their site, and used to calculate our customer service score.

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Read all our reviews

What are people saying?

3:23PM - 19 December 2014
Business
Excellent

Quick and great service

2:28PM - 19 December 2014
Business
Excellent

Great Customer service, very helpful, great price, best quote and insurance I found!! :-)

11:33AM - 19 December 2014
Shop
Poor

Was impressed on telephone when Policy came through e-mailed as policy
states frozen food and we are a hair salon nobody has returned my mail at the
moment very busy to call, but this needs changing

10:42AM - 19 December 2014
Business
Good

The call I had was informative and the rate was competitive.

9:27AM - 19 December 2014
Tradesman
Excellent

Excellent service. The lady on the phone was very helpful.

8:20AM - 19 December 2014
Professional
Excellent

Fast, friendly and efficient

11:40PM - 18 December 2014
Landlord
Bad

My landlord insurance was auto renewed prior to it coming to the due date,with the same company.No consideration was given to a better premium or policy,or if my or my tenants details had changed.Monies have been deducted from my account.This was completed by email, which I do not read everyday.I have had to chase yourselves using my time and telephone expense.Totally unacceptable,and poor customer service, by your systems.

10:57PM - 18 December 2014
Landlord
Excellent

Fast and efficient service

9:56PM - 18 December 2014
Business
Good

Gve me what I wanted...

9:36PM - 18 December 2014
Tradesman
Excellent

Great customer service skills from the person I delt with, + company didn't keep me on hold for ages to make more money from 0845 numbers\ so far so good...

9:07PM - 18 December 2014
Professional
Excellent

No problems in renewing my company insurance.

6:48PM - 18 December 2014
Business
Excellent

very quick and easy

4:59PM - 18 December 2014
Landlord
Excellent

Prompt replies to queries, excellent advise from the agent by telecon, highly competitive and recommendable.

1:18PM - 18 December 2014
Landlord
Good

very helpful & provided all the information i needed

11:21AM - 18 December 2014
Landlord
Excellent

Service was prompt and speedy and the whole business was settled efficiently and in a short time. I like dealing with people in a precise, concise manner and this is what occurred. Thank you.

10:31AM - 18 December 2014
Landlord
Good

Helpful staff and good service

9:54AM - 18 December 2014
Landlord
Poor

In general I administer the affairs of my wife's properties.

Due to Simply Business enforcing ridiculous data protection rules I am unable to administer her affairs with Simply Business.

Common sense should be applied to matters involving a husband and wife.

Simply Business replied

Thanks for taking the time to come back to us. I'm sorry you came up against the data protection issue when calling to deal with your partners cover. If your wife can send an email to us (from constantine.biller@gmail.com)to confirm she's happy for you to deal with the policy, I'll make sure the account is noted straight away for you so this isn't a problem in the future.

Email - customerservices@simplybusiness.co.uk

Kristina
Customer Loyalty

11:40PM - 17 December 2014
Landlord
Good

My policies are all done automatically on line, but when I did phone up for some clarification, the staff knew their jobs, and did help me out ok.

11:39PM - 17 December 2014
Business
Excellent

Easy, quick and a rapid response to my request for a small correction to the invoice

9:58PM - 17 December 2014
Business
Excellent

Simply the best insurance deal i ever had!