Customer reviews

Read open and honest feedback, from the people who know us best.

Independent feedback, provided by Feefo

We’re serious about taking your feedback on board. In fact, we’ve written up the Simply Business Manifesto, based on the thoughts and concerns of our customers. Your experiences are very important, as they help us get better, month on month.

Our feedback is pulled together by Feefo, the independent business review magicians. Good, bad or downright on the fence, your opinions are publicly displayed on their site, and used to calculate our customer service score.

Want to leave feedback, but not on Feefo? That’s fine – please drop a few words to our customer service team, or get in contact on our social channels.

Read all our reviews

What are people saying?

1:20PM - 6 July 2015
Business
Good

They gave a range of quotes and shoed the main points of cover so I was able to choose the most competitive quote for my needs.

12:26PM - 6 July 2015
Business
Excellent

Simple and easy to deal with

11:37AM - 6 July 2015
Landlord
Excellent

I was impressed by their service and the way that I was contacted by them (without asking) when their online ordering wasn't working so that I could pay over the phone. They installed a high level of confidence in me.

11:30AM - 6 July 2015
Business
Excellent

Excellent thanks

10:20AM - 6 July 2015
Landlord
Good

Renewed for a second year.
No problems however never had to make a claim

9:46AM - 6 July 2015
Professional
Excellent

Easy to contact and arrange a policy

9:40AM - 6 July 2015
Shop
Good

Very friendly customer service however all insurance companies, including Simply Business, could do with bringing their prices down for small online retailers. Last year I paid 1/3 of the amount as a market trader, it makes no sense to me why the rate is so high when the risk is surely less.

9:37AM - 6 July 2015
Business
Excellent

the website was very efficient and easy to understand

9:23AM - 6 July 2015
Professional
Excellent

The company phoned me back after the online purchase failed due to an issue at their end.

9:15AM - 6 July 2015
Shop
Excellent

Don't quite know who put you on to me but I am glad they did. Well satisfied with your advice and service saved us a lot of money! F.Hendry for Community Tearoom

4:53PM - 5 July 2015
Business
Poor

My P.L.Insurance was do to be renewed on 7/7/15 and I had an email dated 7/6/15 saying that I would recieve a quote by email within 10 days and that the payment would be on the 6/7/15.
None of the above was correct. ( apart from my policy being due for renewal on 7/7/15 )
I found out that money had been taken from my business account on 28/6/15, a week before you said it would ( I had no idea what account it would be taken from ) and I did not recieve a quote for renewal or information about what card was on your files.
My funds where low in this account at the time you took the money because I had bugeted for it coming out WHEN YOU SAID.
The payment went through but it did leave me in a difficult possition. I am not pleased with your service and I will review my business with you next year, Possibly going elseware .

Simply Business replied

Thanks for giving us this feedback. I am sorry that there has been some confusion with the emails we sent about the automatic renewal.
I have checked your account and I can see that emails were sent on 7/6/15, then 16/6/15 and finally on 28/6/15. The second email informs you that the payment is due to be taken within 10 days. The payment is always taken from the original card used.
I am sorry that you are not happy with this process. Please can you let me know if you would like me to take you out of continuous cover in future?
Please also let me know if there is anything else I can do for you.

Sarah
Customer Relations

3:34PM - 5 July 2015
Landlord
Good

Really good service and quick response . Would have been an excellent but we did receive a couple of calls asking if we wished to take out insurance after we had actually taken out a policy.

2:29PM - 5 July 2015
Business
Good

Good prompt service in arranging insurance.

11:23AM - 5 July 2015
Business
Good

Automatic

5:07AM - 5 July 2015
Business
Excellent

Very good services and price

10:37PM - 4 July 2015
Landlord
Good

did not like the fact that i only had 24 hours to open my documents.3 times i had to get them re-sent. there is no security implications, it was just an inconvenience.

Simply Business replied

Thanks for your feedback. Our system email can be refreshed after 24 hours and the documents are sent as pdfs which you can save to your pc/laptop/tablet.
However, I know I like having documents in an email I can access anytime, so I have sent you the documents again in this way.
Please let me know if there is anything else I can do to help.

Sarah
Customer Relations

1:44PM - 4 July 2015
Shop
Excellent

Good telephone advice

9:25PM - 3 July 2015
Business
Good

Competitive prices

8:57PM - 3 July 2015
Business
Good

easy to understand and access

8:17PM - 3 July 2015
Shop
Excellent

Excellent customer service pleasant to speak to