Customer reviews

Read open and honest feedback, from the people who know us best.

Independent feedback, provided by Feefo

We’re serious about taking your feedback on board. In fact, we’ve written up the Simply Business Manifesto, based on the thoughts and concerns of our customers. Your experiences are very important, as they help us get better, month on month.

Our feedback is pulled together by Feefo, the independent business review magicians. Good, bad or downright on the fence, your opinions are publicly displayed on their site, and used to calculate our customer service score.

Want to leave feedback, but not on Feefo? That’s fine – please drop a few words to our customer service team, or get in contact on our social channels.

Read all our reviews

What are people saying?

5:34PM - 28 May 2015
Business
Good

good

5:26PM - 28 May 2015
Landlord
Excellent

Service couldn't be better. Extremely helpful when a lot of others had failed!

4:25PM - 28 May 2015
Business
Bad

Have paid for service but nor received unlock code awaiting a reply regarding lock code.
So things not good at moment.

4:23PM - 28 May 2015
Landlord
Excellent

good communication

3:58PM - 28 May 2015
Business
Good

Easy to use and helpful staff

12:56PM - 28 May 2015
Professional
Excellent

Excellent service, keep up the good work simply business

12:49PM - 28 May 2015
Business
Good

Dealt promptly with a claim last year. However was a little surprised that this year's renewal payment was just taken from my bank account with no warning or prior contact to see if I wanted to renew.

12:18PM - 28 May 2015
Landlord
Good

This is the first time I have used a landlord policy. Hope everything works out. Forms were easy to complete.

12:07PM - 28 May 2015
Business
Poor

I was given an uncompetitive quote as a renew

Simply Business replied

Thank you for your comments.

Just to clarify, we do always offer the very best prices we can and our general feedback is that these are very competitive. However it is up to the insurers themselves to decide the prices they are willing to offer.

If you would like us to check your policy to make sure it is right for you, please give our Customer Service Team a call, on 01604 824351, and they would be happy to do this for you.

Neil
Customer Relations

10:42AM - 28 May 2015
Professional
Good

Smooth renewal.

But you can't judge an insurance until you make a claim!

10:38AM - 28 May 2015
Landlord
Excellent

Easy to use!

10:32AM - 28 May 2015
Business
Excellent

Easy straight forward no problems.

9:08AM - 28 May 2015
Business
Excellent

Clear advice was provided in relation to my business policy

8:53AM - 28 May 2015
Landlord
Excellent

Fast, efficient service.
Many thanks

8:19AM - 28 May 2015
Business
Excellent

Great and good price

8:17AM - 28 May 2015
Professional
Good

Timely reminders and automatic renewal is a great help.

8:05AM - 28 May 2015
Landlord
Excellent

Excellent service very polite and helpful on phone thanks

7:57AM - 28 May 2015
Business
Excellent

I had submitted an e-mail enquiry previously and, whilst i received an e-mail saying someone would be in touch, they never got back. However, I rang and spoke to Kelly McLaurie who was excellent in dealing with my request there and then

7:52AM - 28 May 2015
Business
Good

Spoilt by sending these unnecessary emails and surveys, no one takes any notice of them so don't bother

Simply Business replied

Thanks for the feedback, we'll keep this in mind moving forward. You are able to opt out of the newsletter if you no longer wish to receive it.

Thanks.

Bonny
Community Manager

7:39AM - 28 May 2015
Shop
Excellent

Its as it says simply business no fuss will recommend without hesitation