Customer reviews

Read open and honest feedback, from the people who know us best.

Independent feedback, provided by Feefo

We’re serious about taking your feedback on board. In fact, we’ve written up the Simply Business Manifesto, based on the thoughts and concerns of our customers. Your experiences are very important, as they help us get better, month on month.

Our feedback is pulled together by Feefo, the independent business review magicians. Good, bad or downright on the fence, your opinions are publicly displayed on their site, and used to calculate our customer service score.

Want to leave feedback, but not on Feefo? That’s fine – please drop a few words to our customer service team, or get in contact on our social channels.

Read all our reviews

What are people saying?

9:39AM - 29 August 2014
Professional
Good

Good service, no complaints

5:48AM - 29 August 2014
Business
Good

Simple to use and cheapest quote available at the time

11:10PM - 28 August 2014
Business
Excellent

It's quick and easy to use :) very helpfull

10:05PM - 28 August 2014
Business
Good

quick and easy to arrange, electronic documents - easy filing.

9:48PM - 28 August 2014
Landlord
Good

I liked the fact, that unlike many insurance companies, you are willing to insure the landlord's fixtures and fittings without insuring the building structure, which is already insured by the freeholder.

8:52PM - 28 August 2014
Business
Excellent

just what I needed

5:23PM - 28 August 2014
Landlord
Excellent

Efficient

4:09PM - 28 August 2014
Business
Excellent

Very reasonable prices for a small business.

3:50PM - 28 August 2014
Landlord
Excellent

Seller listened to my needs and explained each policy well. I asked that he email me the polices before I made a decision and for him to call me back. He followed through with all this.

3:35PM - 28 August 2014
Professional
Good

Friendly and flexible terms arranged

3:23PM - 28 August 2014
Landlord
Excellent

ALL VERY GOOD

2:45PM - 28 August 2014
Professional
Good

Its difficult to provide a single rating for a service I have never had to use, however just two minor comments.
1) I was disappointed at the increase in premium from last year - bearing in mind I am extremely low risk and I haven't had any claims, I feel very much like the customer who is subsidising everyone else!
2) I was completely taken off guard when the premium was taken 9 days in advance of the due date - I have now found this in the very small print!! It caused me to overdraw which i'm not very happy about.

2:34PM - 28 August 2014
Landlord
Good

E mail is great if you keep up with it. I sent a message requesting to talk to someone as my credit card details were incorrect. Before I got a phone call I got another e mail telling me my credit card details were incorrect!

The person I spoke to, though, was most helpful and apologetic.

2:28PM - 28 August 2014
Landlord
Excellent

Used Simply Business for several years . Only once had an issue and that was with the advisor's attitude and lack of knowledge on employment law . That was sorted out quickly and easily. Have never made a claim and that is always the test of a company, so I sincerely hope that Simply Business vet their providers . As things stand I would happily recommend Simply Business .

2:20PM - 28 August 2014
Landlord
Excellent

Great to get a personal reminder rather than the normal email.
Nice friendly service.

2:20PM - 28 August 2014
Business
Excellent

The person I spoke on the phone was very helpful! polite and showing geniun interest towards costumer .lucky to have him in your company
5* service top man ...

10:51AM - 28 August 2014
Business
Good

The service respond was good and no waist of time on the phone, I was impressed.

8:12AM - 28 August 2014
Professional
Poor

Renewed my insurance without my consent.

Simply Business replied

Thanks for taking the time to feedback to us. With our continuous cover process, two emails are sent to you prior to the payment being collected to let you know the date it will be taken and your current insurers quote. If you would like me to opt you out next year and a consultant can give you a call and talk you throug of the automatic renewal for next year, please let me know.

Kind regards

Reeshma

11:33PM - 27 August 2014
Tradesman
Excellent

you make it a so hassle free!

6:41PM - 27 August 2014
Business
Excellent

Quick and simple