Customer reviews

Read open and honest feedback, from the people who know us best.

Independent feedback, provided by Feefo

We’re serious about taking your feedback on board. In fact, we’ve written up the Simply Business Manifesto, based on the thoughts and concerns of our customers. Your experiences are very important, as they help us get better, month on month.

Our feedback is pulled together by Feefo, the independent business review magicians. Good, bad or downright on the fence, your opinions are publicly displayed on their site, and used to calculate our customer service score.

Want to leave feedback, but not on Feefo? That’s fine – please drop a few words to our customer service team, or get in contact on our social channels.

Read all our reviews

What are people saying?

11:27AM - 21 November 2014
Landlord
Good

good service

11:17AM - 21 November 2014
Landlord
Excellent

Helpful people with excellent rates.

10:11AM - 21 November 2014
Shop
Excellent

Rapid and understandable service - thanks

8:20AM - 21 November 2014
Professional
Good

Easy to communicate and with no problems at all

8:13AM - 21 November 2014
Professional
Poor

Hi, I wanted to go ahead with insurance after speaking with Shannon Holt, after I submitted my payment details to her other colleague and confirmed the start date my situation changed. Unfortunately the contract with client was put on hold and the policy was not needed from that early start date. I emails Shsnnon and asked it my policy can be delayed I received no feedback. That's why I am not very happy.
Regards,
Andrea

8:07AM - 21 November 2014
Tradesman
Excellent

I have been kept well informed throughout , and the price is still very good , what more can I say but thank you.

7:23AM - 21 November 2014
Shop
Excellent

Good service

7:03AM - 21 November 2014
Landlord
Excellent

My issues were handled comprehensively and efficiently.

4:26PM - 16 November 2014
Professional
Excellent

Prompt and professional. A no-hassle renewal process.

1:54PM - 15 November 2014
Landlord
Excellent

Always helpful and reassuring, also got me a good deal!!

3:35PM - 14 November 2014
Landlord
Good

good service

6:49PM - 13 November 2014
Landlord
Excellent

We have had good support in renewing our Landlords insurance. All the agents are courteous & helpful.
Thank you.

3:28PM - 13 November 2014
Professional
Good

Purchased insurance which was simple and easy. Not sure how good they would be in a claim and I hopefully wont have the need to.

11:41AM - 13 November 2014
Professional
Good

Easy to set up - good prices - no hassle - all information very clear

10:59AM - 12 November 2014
Landlord
Excellent

The phone caller was efficient, polite, friendly, and knowledgeable & I was able to understand what she was saying without having to keep asking her what she had said, so I was pleased to give her our business.

9:26AM - 12 November 2014
Tradesman
Excellent

quick and easy.

5:48PM - 11 November 2014
Landlord
Good

Very good easy to fill in the online documents and when I rang up the person I spoke to was very helpful.
Thanks mr f winder

2:07PM - 11 November 2014
Professional
Excellent

Very easy to follow to register and the documents are very clear.

2:05PM - 11 November 2014
Professional
Good

Good.

12:37PM - 11 November 2014
Business
Excellent

Really easy and straight forward.