Read open and honest feedback, from the people who know us best.
We’re serious about taking your feedback on board. In fact, we’ve written up the Simply Business Manifesto, based on the thoughts and concerns of our customers. Your experiences are very important, as they help us get better, month on month.
Our feedback is pulled together by Feefo, the independent business review magicians. Good, bad or downright on the fence, your opinions are publicly displayed on their site, and used to calculate our customer service score.Read all our reviews
Have used simply business for 5 years now. Happy with their service and pricing
Very helpful and courteous. Humility proved to be a strong point as, when one does not have the solution, they are humble enough to verify with another.
Great service. S
They emailed me a renewal price and when I did a search myself through their website I found the same cover cheaper
Simply Business replied
Thanks for getting in touch to give us feedback. I am sorry to hear that your premium has gone up this year. Sometimes your current insurer's price can rise at renewal due to rate changes.
Please let me know if you would like to discuss your premium with someone in our retentions team.
Very good and competitive - thanks.
They phoned straight away the next day after enquiring and they found me a better deal as well as allowing me monthly payments when only me they said I could only do alone off payment
Polite and very eager to help every time I ring them.
Efficient but would have liked to have had some comparisons.
Easy to us site
Great company to deal with, they always make it quick and easy to renew my insurance and I don't have to wait on hold whenever I call.
Very easy to use, helpful staff, stress free
Responded promptly to a request to discuss my policy
Very good service,thank you.
Know their stuff
brilliant customer service. Didn't have to wait long for my call to be answered, operative was very helpful
Polite, friendly and efficient service
They dealt quickly with the renewal of the insurance on a property that had a flood claim. Providing full cover at a competitive price.
100% happy with quote. Excellent customer service.
Good service ,knowledgeable and helpful advisor