Customer reviews

Read open and honest feedback, from the people who know us best.

Independent feedback, provided by Feefo

We’re serious about taking your feedback on board. In fact, we’ve written up the Simply Business Manifesto, based on the thoughts and concerns of our customers. Your experiences are very important, as they help us get better, month on month.

Our feedback is pulled together by Feefo, the independent business review magicians. Good, bad or downright on the fence, your opinions are publicly displayed on their site, and used to calculate our customer service score.

Want to leave feedback, but not on Feefo? That’s fine – please drop a few words to our customer service team, or get in contact on our social channels.

Read all our reviews

What are people saying?

2:40PM - 1 July 2016
Landlord
Good

Have used simply business for 5 years now. Happy with their service and pricing

1:40PM - 1 July 2016
Business
Good

Very helpful and courteous. Humility proved to be a strong point as, when one does not have the solution, they are humble enough to verify with another.

12:20PM - 1 July 2016
Business
Good

Great service. S

10:59AM - 1 July 2016
Business
Bad

They emailed me a renewal price and when I did a search myself through their website I found the same cover cheaper

Simply Business replied

Thanks for getting in touch to give us feedback. I am sorry to hear that your premium has gone up this year. Sometimes your current insurer's price can rise at renewal due to rate changes.

Please let me know if you would like to discuss your premium with someone in our retentions team.

Sarah
Customer Solutions

9:06AM - 1 July 2016
Business
Excellent

Very good and competitive - thanks.

9:04AM - 1 July 2016
Business
Excellent

They phoned straight away the next day after enquiring and they found me a better deal as well as allowing me monthly payments when only me they said I could only do alone off payment

8:30AM - 1 July 2016
Business
Excellent

Polite and very eager to help every time I ring them.

8:25AM - 1 July 2016
Business
Good

Efficient but would have liked to have had some comparisons.

8:20AM - 1 July 2016
Business
Excellent

Easy to us site

8:03AM - 1 July 2016
Shop
Excellent

Great company to deal with, they always make it quick and easy to renew my insurance and I don't have to wait on hold whenever I call.

8:00AM - 1 July 2016
Landlord
Excellent

Very easy to use, helpful staff, stress free

7:48AM - 1 July 2016
Landlord
Excellent

Responded promptly to a request to discuss my policy

7:40AM - 1 July 2016
Business
Excellent

Very good service,thank you.

7:27AM - 1 July 2016
Shop
Good

Efficient
Good
Punctual
Know their stuff

7:19AM - 1 July 2016
Business
Excellent

Good service

6:41AM - 1 July 2016
Landlord
Excellent

brilliant customer service. Didn't have to wait long for my call to be answered, operative was very helpful

6:35AM - 1 July 2016
Landlord
Excellent

Polite, friendly and efficient service

4:59AM - 1 July 2016
Landlord
Excellent

They dealt quickly with the renewal of the insurance on a property that had a flood claim. Providing full cover at a competitive price.

3:46AM - 1 July 2016
Shop
Excellent

100% happy with quote. Excellent customer service.

8:51PM - 30 June 2016
Landlord
Excellent

Good service ,knowledgeable and helpful advisor