Customer reviews

Read open and honest feedback, from the people who know us best.

Independent feedback, provided by Feefo

We’re serious about taking your feedback on board. In fact, we’ve written up the Simply Business Manifesto, based on the thoughts and concerns of our customers. Your experiences are very important, as they help us get better, month on month.

Our feedback is pulled together by Feefo, the independent business review magicians. Good, bad or downright on the fence, your opinions are publicly displayed on their site, and used to calculate our customer service score.

Want to leave feedback, but not on Feefo? That’s fine – please drop a few words to our customer service team, or get in contact on our social channels.

Read all our reviews

What are people saying?

8:57PM - 31 August 2014
Landlord
Poor

I was almost harassed into taking the policy out and no regard was taken of my circumstances and lack of knowledge about being a landlord!

8:47PM - 31 August 2014
Tradesman
Good

Very efficient

5:33PM - 31 August 2014
Professional
Excellent

You can be confident that Simply Business gives you the best quotes for your business needs. Even when I call up to discuss any changes they have always been extremely helpful and polite and have made sure that I understand any adjustments in my policy. Now that I can renew online it certainly makes things easier as there's no excuse to forget as they give you a polite prompt when it's time to renew.
Checking your policy on-line is easy too. I've never had a problem and I can relax knowing that I'm safe in their hands and I've been offered the best price for my needs. This has certainly given me peace of mind! Thank you SB!!

4:59PM - 31 August 2014
Landlord
Excellent

Excellent

9:33AM - 31 August 2014
Tradesman
Good

We have always used Simply Business as our preferred insurer. Always polite and helpful if we call them. Would always recommend them as a trusted company.

4:03PM - 30 August 2014
Tradesman
Excellent

Service very good as usual

3:09PM - 30 August 2014
Business
Excellent

Very friendly and helpful on the telephone. Very prompt e-mail follow up to requests.

1:10PM - 30 August 2014
Landlord
Excellent

Very helpful and patient staff

1:08PM - 30 August 2014
Landlord
Excellent

Very friendly efficient staff member - Sandie.

11:10AM - 30 August 2014
Professional
Excellent

First class speedy and courteous service

9:55AM - 30 August 2014
Landlord
Excellent

Good service

6:22AM - 30 August 2014
Tradesman
Excellent

very pleased with the efficient service, no hassle to renew.

6:42PM - 29 August 2014
Business
Excellent

Fast, efficient, no nonsense - love it

6:30PM - 29 August 2014
Landlord
Excellent

Very good service
Clear guidance
Nice staff

5:21PM - 29 August 2014
Landlord
Good

Good website and service but payment taken 8 days before policy was due for renewal, which I feel is inappropriate. Also disappointed that having 'never' made a claim, the cost of my policy increased by 10% this year.
John Millward

5:12PM - 29 August 2014
Landlord
Good

Very friendly staff. Insured 2 houses landlords wanted it as 1 policy but couldn't. Also wanted to pay in 2 halfs, again couldn't.

4:30PM - 29 August 2014
Professional
Excellent

the follow up year on year a is great initiative, if your happy don't fix it, And i have been happy for the years we have dealt with Simply business

4:28PM - 29 August 2014
Business
Good

Just taken out new policy which was no problem.As they say a policy is only any good if you need it! Hopefully will not but there just in case.Thanks Jim Collis Traditional Stained Glass.

3:00PM - 29 August 2014
Landlord
Excellent

My insurance was sorted out quickly and efficiently at a reasonable cost. The proof of the product will obviously be shown if or when I make a claim,but thank you for now.

2:03PM - 29 August 2014
Landlord
Good

Efficient and quick