Customer reviews

Read open and honest feedback, from the people who know us best.

Independent feedback, provided by Feefo

We’re serious about taking your feedback on board. In fact, we’ve written up the Simply Business Manifesto, based on the thoughts and concerns of our customers. Your experiences are very important, as they help us get better, month on month.

Our feedback is pulled together by Feefo, the independent business review magicians. Good, bad or downright on the fence, your opinions are publicly displayed on their site, and used to calculate our customer service score.

Want to leave feedback, but not on Feefo? That’s fine – please drop a few words to our customer service team, or get in contact on our social channels.

Read all our reviews

What are people saying?

9:55AM - 29 October 2014
Landlord
Good

good customer s service!

9:13AM - 29 October 2014
Tradesman
Good

Very helpful friendly service

9:09AM - 29 October 2014
Professional
Excellent

I was called to discuss options and the person Heather was very knowledgeable about various packages and ensuring that I had the right product for my business.

9:04AM - 29 October 2014
Professional
Excellent

the service was excellent but the price for renewal was not

8:56AM - 29 October 2014
Landlord
Excellent

Competitive price and effective sales staff

8:37AM - 29 October 2014
Professional
Excellent

Very easy renewal process and competitive quotes.

8:33AM - 29 October 2014
Professional
Excellent

Simply business take what is, essentially a very boring and sometimes confusing yet very important job - that could easily get pushed to the back of the list - and practically do it for me. I don't even have to remember to call them every year - they call and remind me its due, let me know the best quote and it's done in less than 5 minutes.

8:08AM - 29 October 2014
Professional
Good

Evidence needs to ensure alternative quotes were investigated/obtained, one insurer quote on the renewal list made us feel it was a case of a basic renewal without investigating cheaper options. Therefore we needed to check alternatives had been looked at.

7:55AM - 29 October 2014
Shop
Excellent

Very happy with the service

7:48AM - 29 October 2014
Landlord
Poor

I am still waiting for a response to my claim for a 'reward' for introducing a new customer.

7:35AM - 29 October 2014
Professional
Excellent

Well organised and good value for money.

7:32AM - 29 October 2014
Landlord
Excellent

Very helpful, saved time.

7:09AM - 29 October 2014
Business
Excellent

I'm happey with that thanks

6:21AM - 29 October 2014
Landlord
Good

satisfied with their efficient service

5:47AM - 29 October 2014
Business
Poor

I asked your rep twice before taking out the insurance if you would send me the policy through the post as my printer is not working and I was going in hospital for a few days and I wanted to make sure I had everything sorted out. No policy details came through just a conformation letter. I was a returning customer. not sure if I will renew now.

12:32AM - 29 October 2014
Professional
Excellent

simply business always give me the best deal

9:28PM - 28 October 2014
Business
Good

Loved being able to chat through before I settled on a policy

8:12PM - 28 October 2014
Landlord
Excellent

good service

7:45PM - 28 October 2014
Business
Excellent

Thank you!

6:46PM - 28 October 2014
Business
Excellent

everything was explained in good laymans terms