Customer reviews

Read open and honest feedback, from the people who know us best.

Independent feedback, provided by Feefo

We’re serious about taking your feedback on board. In fact, we’ve written up the Simply Business Manifesto, based on the thoughts and concerns of our customers. Your experiences are very important, as they help us get better, month on month.

Our feedback is pulled together by Feefo, the independent business review magicians. Good, bad or downright on the fence, your opinions are publicly displayed on their site, and used to calculate our customer service score.

Want to leave feedback, but not on Feefo? That’s fine – please drop a few words to our customer service team, or get in contact on our social channels.

Read all our reviews

What are people saying?

1:38PM - 29 April 2016
Landlord
Excellent

Polite, courteous and efficient. And at a good price.

1:36PM - 29 April 2016
Professional
Excellent

Very efficient service with good advice available when needed

12:32PM - 29 April 2016
Landlord
Excellent

Efficient service and easy to use

11:58AM - 29 April 2016
Business
Excellent

Very good service. Quick to answer phone and deal with issues and queries. Used for many years and well satisfied.

11:14AM - 29 April 2016
Business
Excellent

HAVE HELPED WERE OTHERS COULD NOT

11:04AM - 29 April 2016
Landlord
Good

It is always a good service but I received too many phone calls reminding me to renew the insurance. I must have received three in one day. Too much. One is enough and one email is fine

10:28AM - 29 April 2016
Landlord
Excellent

Great service

9:55AM - 29 April 2016
Business
Excellent

Great service from start to finish, pleasant staff and very straightforward to deal with

9:44AM - 29 April 2016
Business
Good

After I left an email with Simply Business I was called back by Keith who was very helpful, talking through all my questions and selecting the correct policy for me. Many thanks Linfa Essame

9:20AM - 29 April 2016
Landlord
Good

Customers should be offered an option to provide/or not to provide their phone number on the online form. Cold calls are generally not welcome.

8:54AM - 29 April 2016
Business
Excellent

Brilliant customer service. And quick and easy

8:48AM - 29 April 2016
Business
Excellent

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8:31AM - 29 April 2016
Business
Poor

No response to my email questioning large increase in insurance premium, then just took the money 5 days before policy ran out.

Simply Business replied

Thank you for your comments. Apologies I have checked your account and I am unable to locate your contact requests.

I have asked our retention's team to give you a ring as soon as possible to see if there is anything we can do to help.

Rachel
Customer Solutions

8:10AM - 29 April 2016
Business
Poor

I found a cheaper comparable policy on comparison sites yet simply business did not match it. Simply business apparently said they did not receive my emails regarding this problem. However once I had spoken to them they did offer me a £10 goodwill payment which covers the difference. Auto renewal is problematic as it doesn't find you the best price. They need to rectify this and reward loyal customers. I trust the payment will arrive? Thank you.

Simply Business replied

Thank you for your feedback. As we are an online broker, the prices are generated direct from the insurers and therefore we are unable to price match.

We do encourage all of our customers to contact us so that we can find the most competitive price at the time if they remain unhappy with the amount generated.

I'm happy to hear you have remained a customer and if you wish to review the price at your next renewal our team would be happy to assist you in getting the best cover for your needs.

Rachel
Customer Solutions

7:59AM - 29 April 2016
Professional
Excellent

The Simply Business website is easy to use and its very quick to find the best value insurer. An excellent resource for small business.

7:47AM - 29 April 2016
Professional
Excellent

Fast efficient service, very happy.

7:31AM - 29 April 2016
Landlord
Good

Very helpfull

7:06AM - 29 April 2016
Professional
Excellent

Very efficient

6:20AM - 29 April 2016
Professional
Excellent

Renewal seamless and similar cost to last year

6:17AM - 29 April 2016
Landlord
Excellent

Very efficient, well explained service and competitively priced.