Customer reviews

Read open and honest feedback, from the people who know us best.

Independent feedback, provided by Feefo

We’re serious about taking your feedback on board. In fact, we’ve written up the Simply Business Manifesto, based on the thoughts and concerns of our customers. Your experiences are very important, as they help us get better, month on month.

Our feedback is pulled together by Feefo, the independent business review magicians. Good, bad or downright on the fence, your opinions are publicly displayed on their site, and used to calculate our customer service score.

Want to leave feedback, but not on Feefo? That’s fine – please drop a few words to our customer service team, or get in contact on our social channels.

Read all our reviews

What are people saying?

3:34PM - 25 May 2016
Landlord
Good

Very efficient , polite , and inexpensive solution.

2:26PM - 25 May 2016
Professional
Good

Neither the person who referred me to you or myself have received the £25.

1:50PM - 25 May 2016
Landlord
Excellent

Excellent service, very helpful

11:55AM - 25 May 2016
Professional
Excellent

painless application process and knowledgeable, helpful staff

9:23AM - 25 May 2016
Business
Good

quick and efficient service, seemed like a large mark up though

9:22AM - 25 May 2016
Business
Poor

Lady who I spoke with was really unhelpfull and actually came across as if she was deliberately been difficult really awkward and unhelpfull . I tried to explain as well that I was taking the policy out for 6 monbths and then was going to cancel and then restart to get it in line with my other policys and she said she wasn't going to let me do that and wouldn't go ahead with the policy , and I had to insist on her speaking to a manager who said she could set up the policy .

Simply Business replied

Sorry to hear about your recent experience. Rest assured, we will investigate this internally and provide feedback to the agent concerned.

Mark
Customer Solutions

9:05AM - 25 May 2016
Shop
Excellent

Very helpful, perfect service found a policy that suited my business and went to some trouble and effort to check that I had sufficient cover at the right price. Thoroughly recommended.

8:47AM - 25 May 2016
Business
Excellent

Hi I have a nice experience with the insurance company. Is the best. Thanks

8:27AM - 25 May 2016
Professional
Excellent

Good rates and easy process

7:43AM - 25 May 2016
Business
Excellent

Very helpful staff who took time to get correct cover for me.

7:34AM - 25 May 2016
Business
Excellent

Excellent service, quick and courteous response.

7:15AM - 25 May 2016
Business
Excellent

Fast and efficient, the guy who dealt with me was really good

7:08AM - 25 May 2016
Business
Good

Simple transaction completed without issues

6:46AM - 25 May 2016
Landlord
Excellent

great service, quick but also detailed explanations of differences between policies. Have been using Simply business for both my properties for 3 years now and will continue to do so! very impressed :-)

6:12AM - 25 May 2016
Landlord
Excellent

SB make the process so simple and easy. They send perfect reminders at just the right time and it's easy to compare new quotes. I used to forget about renewing my landlords insurance before I switched to using SB and since then my cover ha ms been seamless with minimal effort. Excellent and I'd highly recommend them to every landlord.

6:09AM - 25 May 2016
Business
Good

Good

6:06AM - 25 May 2016
Landlord
Good

When I called the service was good, i didn't like the cold calling before the insurance expired, it always came at an inconvenient time.

6:05AM - 25 May 2016
Business
Excellent

I found them accomodating, helpful and easy to use. My documents were through by email within moments and I love the link for Proof of Insurance that I was able to send to my clients

5:34AM - 25 May 2016
Business
Excellent

Service is great, very efficient, friendly and helpful

5:18AM - 25 May 2016
Business
Excellent

Simply to acces, easy to use