Customer reviews

Read open and honest feedback, from the people who know us best.

Independent feedback, provided by Feefo

We’re serious about taking your feedback on board. In fact, we’ve written up the Simply Business Manifesto, based on the thoughts and concerns of our customers. Your experiences are very important, as they help us get better, month on month.

Our feedback is pulled together by Feefo, the independent business review magicians. Good, bad or downright on the fence, your opinions are publicly displayed on their site, and used to calculate our customer service score.

Want to leave feedback, but not on Feefo? That’s fine – please drop a few words to our customer service team, or get in contact on our social channels.

Read all our reviews

What are people saying?

11:42AM - 27 November 2014
Landlord
Excellent

Very helpful and efficient.

11:19AM - 27 November 2014
Professional
Excellent

Very helpful, pleasant and knowledgeable operative on the other end of the phone.

11:15AM - 27 November 2014
Business
Excellent

I found that Simply Business was very helpful in explaining about the insurance I needed and it was very easy to get the insurance online. My only problem is downloading the 60 page document and would prefer this to be posted if possible please. Great service.

11:18PM - 26 November 2014
Professional
Excellent

Always had great service from Simply Business

10:02PM - 26 November 2014
Business
Excellent

perfect service ,thank you

9:19PM - 26 November 2014
Business
Excellent

Easy to use found the best deal for me.

7:12PM - 26 November 2014
Tradesman
Bad

My policy was renewed automatically on 9th November, my premium increased from £68 per annum to £318 as there was a pending claim, I was told by one of your advisors in August that the insurance company would cover the claim and it was referred to a firm of solicitors. I was advised on 20th November that the insurance company would not cover the claim as I did not have the relevant insurance. I emailed simply business on the same day to ask for my premium to be recalculated as the claim is not covered under public liability. I have heard nothing from you. I would appreciate feedback to this query ASAP.

I am concerned that I originally thought I was covered for this claim and 4 months later I find I am not.

I welcome your comments

6:10PM - 26 November 2014
Professional
Excellent

Very efficient and helpful

5:55PM - 26 November 2014
Landlord
Excellent

Being outside the country it was pleasing to know that Simple Business was able to modify its usual system to allow insurance arrangements to be made by email so that my loacl property agent could communicate with your agent to arrange payment

5:29PM - 26 November 2014
Business
Bad

Simply business sent me 2 emails for a Shane McGowan with his business insurance policy details. I have emailed them twice stating this is not me and I have not applied for any insurance, therefore they have the wrong email address. I have had no acknowledgement as of yet. Please remove my email address from your data base
Thank you

4:52PM - 26 November 2014
Business
Good

Generally good service, however I received an email stating they would contact me via phone to explain an issue and I have yet receive the call.

4:50PM - 26 November 2014
Tradesman
Good

Very good correspondence i new what i had to pay and what for well in advance.

2:56PM - 26 November 2014
Professional
Excellent

Very quick and easy to use online service!

2:50PM - 26 November 2014
Professional
Good

I have never had to use the services of Simply business since taking out the cover but have always found them efficient in terms of reminders and promptness of cover.

1:46PM - 26 November 2014
Landlord
Poor

To renew the policy was a lot harder than it should have been and required me to question re-build costs in length to understand the level being applied to the policy was inaccurate. When increasing the policy jumped considerably but upon a return phone call it was in line with the original quote. I found the first operative rude, the second operative purely a sales person who could not answer any questions and only on the third call with a different operative was all resolved.

1:15PM - 26 November 2014
Landlord
Excellent

Excellent and efficient service

1:12PM - 26 November 2014
Landlord
Excellent

Proactive, excellent. Provided alternatives.

12:26PM - 26 November 2014
Landlord
Excellent

excellent,helpful staff

12:15PM - 26 November 2014
Business
Good

Quick and simple, cover explained in depth

11:54AM - 26 November 2014
Landlord
Excellent

Happy with results of phone conversation in obtaining satisfactory premium.