Our focus is on getting you the right cover and maintaining a good relationship with you. If something does go wrong, we work hard to make it right as quickly as possible.
You can contact us using any of the following:
Contact our customer services team using our online contact form
29 St Katherine’s Street
Phone: 0333 014 6683Back to top
Usually we deal with complaints ourselves, but sometimes we’ll need to pass them on to your insurer. We’ll investigate your complaint and respond as quickly as possible. If you don’t agree with our decision, you can contact the Financial Ombudsman Service (FOS), the independent service that settles complaints between consumers and financial service providers. They will only look at your complaint after we’ve given you our decision, but in most cases we can solve the problem before it gets to this stage.
Financial Ombudsman Service
Harbour Exchange Square
Phone: 0300 123 9123Back to top
If you have taken a product out online and are unhappy with the product or service you received, you can use the European Commission Online Dispute Resolution Service to make a complaint. This service is found at ec.europa.eu/odr.Back to top
Firm name: Simply Business (trading name of XBridge Limited)
The period covered in this report is 1 July to 31 December 2016
Other brands or trading names covered: Chiswell Insurance Services, Finsbury Insurance Group, Glemham Underwriting Agency, Maltings
This data shows the volume of complaints reported to the Financial Conduct Authority (FCA) for the half year, starting July 2016.
|Product/service grouping||Number of complaints opened||Number of complaints closed||% closed within 3 days||% closed after 3 days but within 8 weeks||% upheld||Main cause of complaints opened|
|Insurance and pure protection||668||665||86%||14%||61%||Errors/not following instructions|
Putting it into context Our total number of active policies from 1 July to 31 December 2016 was 411,350. So as a proportion of these, the number of complaints we received was 0.16%.Back to top