Our latest complaints publication report

Firm Name: Simply Business (trading name of XBridge Limited)
Other brands/trading names covered: Chiswell Insurance Services, Finsbury Insurance Group, Glemham Underwriting Agency, Maltings

The period covered in this report is 1 July to 31 December 2016.

This data shows the volume of complaints reported to the Financial Conduct Authority (FCA) for the half year starting July 2016.

Product/service grouping Insurance and pure protection Number of complaints opened 668 Number of complaints closed 665 % closed within 3 days 86% % closed after 3 days but within 8 weeks 14% % upheld 61% Main cause of complaints opened Errors/not following instructions

Putting it into context, our total number of active policies from 1 July to 31 December 2016 was 114,350. So as proportion of these, the number of complaints we received was 0.16%.

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