Half of UK tenants have experienced at least one problem with their landlord or agent.
This is according to new research from the Association of Residential Letting Agents (Arla), which found that some 51 per cent of the 2,100 tenants polled had experienced a problem over the past five years.
The average time for a problem to be fixed was 36 days – but one in seven never had their issue resolved.
The most common complaint, experienced by almost a third of those surveyed, was the time taken to fix a problem. One in five reported problems with kitchen cupboards or worn carpets, while nearly 15 per cent said they thought their problems were being ignored.
Meanwhile the survey found that two thirds of respondents do not consider checking whether or not their landlord or letting agent is a member of a licensing or accreditation scheme. Of those, nearly a quarter were not aware of those schemes.
Arla managing director David Cox said: “Just because you rent a property it should not impact your levels of enjoyment, especially as there is such a high price to pay for renting.
“For anyone looking to rent, there are basic boxes to tick to ensure you receive the best possible end result, and this starts with choosing your letting agent and landlord. Choosing an unlicensed letting agent could leave tenants with a long list of problems.”