Making a claim

How to make a claim

You can report a claim online any time with our simple claims form. Click here to complete the form, giving us as much detail as you can. One of our specialist claims handlers will then contact you to discuss the claim and to answer any questions.

You can also call your claims telephone number to make a claim, which you can find under your policy details in your online account.


How do I make a claim?

Are you covered?

To make sure that you’re covered for the situation that you want to make a claim for, it’s a good idea to read your policy wording. To find this, log in to your online account and you will be able to access your policy wording and download it as a PDF (find help with logging in here).

We’ve also rounded up a few top tips and unpacked some frequently misunderstood policy components so that you can double-check if your loss is covered. Click here to see the things that you should bear in mind with your business insurance, and here to see what we think you should look out for with your landlord insurance.

Do I lose my no claims discount when I make a claim?

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Can I keep my no claims discount when I transfer to another insurer with Simply Business?

Our claims approach

Simply Business’s dedicated claims team will work with you throughout the whole claims process. Our aim is to provide a fast, fair, and supportive service that can get your business or rental property back on track as quickly as possible.

Our claims team was highly commended in the Oustanding Broker Claims Team category at the 2012 Claims Excellence Awards, and in 2011 our head of claims was named Young Broker of the Year in the UK Broker Awards.

You can read reviews of our customers’ experience here.