Our Privacy Policy - what we will and won't do with your personal information

Last updated: 04th April 2014

We are an online company and trade in line with UK-specific data legislation. Please read this privacy policy with the Data Protection Act 1998.

We are registered with Data Protection Commissioner and our registration number is Z6948126.

Personal information we collect

If you fill in one of the Request for Quotes (RFQ) on our Site you provide personal information to us. The purpose of our site is to provide you with as wide a range of quotations from different Partner organisations. In order to do this we will pass the data you have provided to our Partners.

In addition, we enable you to return to the Site at any time to retrieve past quotes from Partners and, in the case of insurance policies, to download your policies and associated documentation. In order to provide this service, and keep it secure, we ask you to register with us. We store your personal information, along with information on any quotes you've received, on our servers.

We have kept to a minimum the amount of "required" information you need to provide us across our Site. If you do not want to provide us with certain information it may therefore be impossible for us to provide all aspects of our service to you.

We also work with third party “analytics” companies who analyse the activity of visitors to our Site. As part of this their use of cookies and other tracking technologies enable them to have access to some personal information about our visitors, such as your IP address and general location. Note that they do not not have access to details such as your name, phone number, address, email or payment details.

One of these companies is Inspectlet.

We ask you for information to assess your insurance needs. This information is then used to give you a quote. Without this information it is hard to give you an accurate quote.

Anonymous information we collect

We also collect information from across our Site. This enables us to see how people use our Site, and helps us in continually refining and enhancing our service. We may also use aggregated customer information to provide potential Partners with a general profile of people using our Site, and to analyse the effectiveness of our service to customers. None of this information can be related back to you as an individual.

We also take information like how long you’ve been on the site and which pages you've visited. This helps us improve the services we provide to our customers. 

How we use cookies

The Site uses cookies to keep track of your identity and selections. Cookies may be used to deliver content specific to your interests and for other purposes. Most browsers allow you to turn off cookies. If you want to know how to do this please look at the help menu on your browser. However, switching off cookies will restrict your use of the Site.

Please note - We require “cookies” to be enabled for you to receive a quotation for insurance and for You to access and view your insurance policy

Not quite biscuits but small pieces of data that can identify your computer to us. Please note that new laws about cookies come into force in May 2012.

What information we pass to other people and why

The success of the Site is based on us finding companies that can meet your financial needs. To do this we need to share the information you provide to us as part of the RFQ process on the Site. We therefore may disclose your information to third parties participating in the Site who wish to provide you with quotes for products or services related to the request you have submitted on the Site. We will also disclose your information to any successors in title to our business and to suppliers we engage to process data on our behalf. We will also use information internally in the administration of this Site. We may also provide marketing information to Partners who have introduced your enquiry to us.

The financial information you provide as part of the Needs Assessment Process on the Site is used by us and our Partners to check your suitability for certain finance and insurance products. It may be necessary for us to verify certain types of financial information before processing your request or order.

We will not, without permission, willfully disclose a participant's financial information to any third party except as provided herein, or when we believe in good faith that it is required by law or regulation (including any consumer credit or Financial Services Authority rules).

Whilst we only seek to work with trustworthy Partners with robust data protection policies, we cannot guarantee the way in which our Partners will use your information. The information provided to our Partners will be used by them in accordance with their own privacy policies, which may differ from ours but they are also under an obligation to process personal data in accordance with the Data Protection Act of 1998

We share some of your information with our insurers. We have contracts in place with each of them, as required by our regulator the FCA.

To whom do we pass your information?

You should know which companies we work with as you use our Site. These differ depending on the financial product that you are looking for.

The following list is meant to help you understand which Partners will see your information after your experience with us and we do our best to keep this as up to date as possible:

Below is a list of the companies that might see your information – this depends on what you buy from us (we added Feefo.com (a review site) in April 2012)

As we add more insurers our insurer list gets bigger:

Insurance

Zurich Commercial;

Groupama Insurance Services;

Glemham Underwriting Limited;

UK General Insurance

Axa Insurance Company

Brit Insurance Ltd

Aviva Insurance

QBE insurance Europe Ltd

Home 3 insurance
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Please note, we will set up your insurance policy with one of these providers before they see your information

Other Partners

Confused.com – Introducing partner

Gocompare.com – Introducing partner

Tescocompare.com – Introducing partner

Moneysupermarket.com – Introducing partner

Business Octopus – if we can’t help you with your insurance request, the business octopus may offer to assist you.

Feefo.com – your email, name and policy number may be shared with feefo.com (new partner May 2012)- they offer a review service

Invoice Financing
http://www.simplybusiness.co.uk/finance/invoice-finance-form

We currently work with Aldermore Bank, a regulated bank, to offer invoice finance quotes for our customers.

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Please note, we will introduce you to one of these providers after you have completed an RFQ.

Buy to Let (Residential Investment Mortgages)

Clickcover (Seico Mortgage services)

Links to other people's web sites

This Site contains links to other websites. We are not responsible for the privacy practices or the content of such other websites. The parties at these linked websites are not under a duty to abide by the Privacy Policy of the Site. We therefore recommend that before you provide a third party site with personal data, that you read their privacy policy

If you end up on another website linked from here please check what they do with your data.

Security

The Site has security measures in place to protect the loss, misuse and alteration of the information under our control. We strive to protect your personal information however any information you transmit, you do so at your own risk. Once we have received the information we take the protection of this very seriously and we make use of 128-bit encryption, the strongest type of encryption available, in order to protect your information.

We do our very very best to look after your data. We employ experts in this area and are regularly tested by insurers. There are no little jokes here; it's important that you can trust us.

Opting in and out of receiving emails from us

At the point of submitting your personal details we collect your email address to enable our site to automatically send you a copy of any successful quotes. Additionally this allows Simply Business’ customer service team to get in touch if any more information is needed regarding your quote or policy. 

You may request not to receive future communications, do so by contacting us at customerservices@simplybusiness.co.uk or using the details set out below.

If you buy a policy we’ll email you. You can opt out of our marketing ones but not the ones that relate to the operation of your policy.

Finding out which of your personal information we hold

You may at any time request us to make available to you a copy of the personal information held about you. You may change information previously provided to us. You can contact us at the details set out below. We fully support Data Protection best practice, however we do have to reserve the right to charge you a small fee for retrieving this information from our systems, and also to ask you to verify your details.

You can ask us about the data we hold on you and we can remove it on request. We may charge you a small amount for this.

Contacting us

If you have any questions about this privacy statement, the practices of this Site, or your dealings with this Site, you can contact:

Or fill out the form on this page https://www.simplybusiness.co.uk/contact-us/

Simply Business
Attn: Customer Service
One Finsbury Square
London
EC2A 1AE
Telephone: +44 (0)845 450 9959
Fax: +44 (0)20 7920 8088
customerservices@simplybusiness.co.uk

Definitions used on this page

Request for Quote (RFQ) - This is simply the set of pages on our Site that you fill in, in order to get a range of instant quotes for a finance or insurance product.

Site - We run a number of web sites, each aimed to attract different types of people with different needs. For the sake of simplicity the term "Site" refers to any site developed, hosted and maintained by Xbridge Ltd trading as Simply Business.