Customer reviews

Read open and honest feedback, from the people who know us best.

Independent feedback, provided by Feefo

We’re serious about taking your feedback on board. In fact, we’ve written up the Simply Business Manifesto, based on the thoughts and concerns of our customers. Your experiences are very important, as they help us get better, month on month.

Our feedback is pulled together by Feefo, the independent business review magicians. Good, bad or downright on the fence, your opinions are publicly displayed on their site, and used to calculate our customer service score.

Want to leave feedback, but not on Feefo? That’s fine – please drop a few words to our customer service team, or get in contact on our social channels.

Read all our reviews

What are people saying?

2:41PM - 22 September 2017
Business
Excellent

they were quick to get my paperwork to me so I could continue to work

9:08AM - 22 September 2017
Landlord
Excellent

Really prompt and efficient service all done on line

7:32AM - 22 September 2017
Business
Excellent

The cover was cherry picked for our needs, a very easy process, nice people to talk to, quick and pain free(apart from having to pay lol).

7:30AM - 22 September 2017
Landlord
Good

Service good & they called back as requested at correct time. Pleasant & helpful. Sold the product I was looking for at a competitive online price.

7:00AM - 22 September 2017
Landlord
Good

Easy to use and good pricing

5:48AM - 22 September 2017
Business
Excellent

Superb service and instant correspondence via email.

5:22AM - 22 September 2017
Business
Excellent

Easy to purchase and yes I would recommend to any friends

5:14AM - 22 September 2017
Business
Excellent

Quick and easy to do. Got what I wanted for a good price.

3:55AM - 22 September 2017
Shop
Good

Quick and simple to apply online. Girl who rang and did phone check was really nice and efficient. Would definitely recommend.

7:27PM - 21 September 2017
Landlord
Excellent

Fast and very efficient. Would recommend.

2:32PM - 21 September 2017
Business
Excellent

Setting up the insurance plan was nice and simple. Insurance certificate was there straight away.

10:33AM - 21 September 2017
Business
Excellent

Simply Easy, got a quote from various online compare websites and simply was the cheapest and very straight forward

10:21AM - 21 September 2017
Business
Bad

I cancel my insurance and i still charge me for it

Simply Business replied

Dear Sir, 

Thank you for your Feedback. I apologise you have had a negative experience with our Automatic Renewal Process. 

I have checked your account and can see that you have spoken to one of our Service Agents earlier today and they have processed the cancellation of your policy. 

The money has been refunded back the the account that we originally took payment for the policy from, and will show back there in 3-5 working days. 

Again I apologise for any inconvenience that may have been caused by this. 

Do not hesitate to contact me should you wish to discuss this matter further. 

Regards, 

Tara

9:20AM - 21 September 2017
Business
Excellent

Very easy to apply for insurance, straightforward and clear instrucitons

8:33AM - 21 September 2017
Business
Excellent

Yes

7:41AM - 21 September 2017
Business
Excellent

Always very helpful and efficient

6:32AM - 21 September 2017
Business
Excellent

Good price, easy access to documents, no issues whatsoever

9:22PM - 20 September 2017
Professional
Excellent

Great service - quick, helpful and cost effective

9:12PM - 20 September 2017
Landlord
Excellent

very good

6:54PM - 20 September 2017
Business
Excellent

Regularly find the policy I want at a good price