Customer reviews

Read open and honest feedback, from the people who know us best.

Independent feedback, provided by Feefo

We’re serious about taking your feedback on board. In fact, we’ve written up the Simply Business Manifesto, based on the thoughts and concerns of our customers. Your experiences are very important, as they help us get better, month on month.

Our feedback is pulled together by Feefo, the independent business review magicians. Good, bad or downright on the fence, your opinions are publicly displayed on their site, and used to calculate our customer service score.

Want to leave feedback, but not on Feefo? That’s fine – please drop a few words to our customer service team, or get in contact on our social channels.

Read all our reviews

What are people saying?

4:09PM - 23 September 2016
Business
Good

Good

4:07PM - 23 September 2016
Business
Excellent

very pleased with the help on the phone Dave Smerdon

3:52PM - 23 September 2016
Business
Good

They are always willing to help. However they do not review renewal quotes unless you contact them.

2:21PM - 23 September 2016
Business
Good

Very helpful

2:05PM - 23 September 2016
Business
Excellent

Very good service can't fault it yet

1:54PM - 23 September 2016
Business
Poor

Furious that we took out a policy with you on a Wednesday and on the Thursday a female telephoned our business number and refused to speak to the business partner. Despite the business partner stating their position the caller refused point blank as apparently on the records it only shows one name.
Upon receiving this information from the other business partner one would have thought the caller would have had the decency to check their records and would have been able to verify what was saying was correct and therefore enter into conversation. Also it would have given the caller the opportunity to update the records to that fact that any one from Simply Business is able to speak to either business partners! It is not difficult.

1:10PM - 23 September 2016
Professional
Good

Disappointed to see that I could have saved about £20-30 by pretending to be a new customer rather than a loyal one.

12:36PM - 23 September 2016
Business
Excellent

Everything was easy to go through and set up.

12:24PM - 23 September 2016
Landlord
Good

Very helpful on the phone. The written quote was more expensive than the online search on their website.

11:25AM - 23 September 2016
Landlord
Excellent

very easy to do business with, with good comms throughout

11:01AM - 23 September 2016
Landlord
Excellent

Excellent service and extremely helpful.

10:52AM - 23 September 2016
Professional
Good

Nice and easy to use - quick turnaround. Perfect for what i wanted!

9:42AM - 23 September 2016
Business
Good

Prompt service but Simply Business had offered automatic renewal on a policy no longer available. This only came to light when I challenged the proposed increase in premium and obtained the appropriate cover through them at a significant saving with a different provider.

9:14AM - 23 September 2016
Landlord
Good

Expensive but now i am committed.
I am looking forward to good customer services shold I need it.
Thanks

8:53AM - 23 September 2016
Business
Poor

still waiting for docs in the post. email you sent. wont unload on my pc.

Simply Business replied

Thank you for letting us know you are having trouble downloading the documents from the link in our email. I have now emailed your documents as pdf attachments. I have also arranged to have your schedule and invoice posted to you.

Sarah
Customer Relations

8:47AM - 23 September 2016
Professional
Good

Easy to use website with all the detailed policy info available. Proactive phone call after I left the site after the first visit. Could be an annoying sales intrusion, however, in my case it helped me answer a couple of questions I had and helped steer me to the correct policy choices. There was no pushy 'buy it now then' talk which was good. I was then able to consider the options in my own time and purchase on-line.

8:42AM - 23 September 2016
Landlord
Good

Staff clear and efficient, no issues whatsoever

8:26AM - 23 September 2016
Business
Excellent

Helpful people, appropriate products competitively priced.

8:01AM - 23 September 2016
Landlord
Excellent

Great site, easy to use, everything explained in clear language and a great deal as well!

7:48AM - 23 September 2016
Landlord
Good

As a new customer I found them Quick, efficient and easy to deal with. Most importantly they offered me a very good price for the insurance I wanted, plus cashback!
I only hope they are as good when it comes to renewal time