Customer reviews

Read open and honest feedback, from the people who know us best.

Independent feedback, provided by Feefo

We’re serious about taking your feedback on board. In fact, we’ve written up the Simply Business Manifesto, based on the thoughts and concerns of our customers. Your experiences are very important, as they help us get better, month on month.

Our feedback is pulled together by Feefo, the independent business review magicians. Good, bad or downright on the fence, your opinions are publicly displayed on their site, and used to calculate our customer service score.

Want to leave feedback, but not on Feefo? That’s fine – please drop a few words to our customer service team, or get in contact on our social channels.

Read all our reviews

What are people saying?

1:45PM - 28 April 2017
Business
Good

I found that when setting up my business there was loads of information, most of which I didn't need, but you helped find what I did need

1:02PM - 28 April 2017
Business
Bad

renewal came in at over £300 twice as much as when policy started 3 years ago. Done fresh internet search with simply business to find on offer with same company (finsbury) at £210 and 3 others around £170 / 180.

Policy due for renewal 28 April yet premium taken 19 April - learnt to be aware of "auto renewal".

Phoned up to basically be told of not happy cancel for full refund.
So i did.

Simply Business replied

Thank you for your feedback. The automatic renewal quote is with your existing insurer only, because we know that you have previously agreed to a contract with them.

However, they may not always offer the most competitive pricing at the time as the price is calculated on a live system direct from the insurers and rates can change daily.

We do encourage all of our customers to contact us so that we can find the most competitive price at the time if they remain unhappy with the amount quoted.

I am sorry the agent you spoke to was not more helpful, I will pick this up with their manager.

Olivia
Customer Solutions

11:28AM - 28 April 2017
Business
Excellent

Simple and easy to follow thank you

8:55AM - 28 April 2017
Landlord
Excellent

Polite, courteous and good product knowledge

8:52AM - 28 April 2017
Professional
Excellent

Simple process, friendly staff

8:48AM - 28 April 2017
Shop
Excellent

very easy service and quick

8:31AM - 28 April 2017
Business
Excellent

Will use them again

7:50AM - 28 April 2017
Business
Poor

Took too long have confirmation and I had to chase a number of tones

Simply Business replied

Thank you for your feedback. I am sorry you had difficulties receiving your documents. I have sent these in the post also to avoid any further problems.

If you have any further problems please don't hesitate to contact us on 0333 014 6683.

Olivia
Customer Solutions

7:19AM - 28 April 2017
Business
Excellent

Very informative with advice on my business needs.Nothing was to much bother to explain & excellent price,set up very quickly & efficiently giving me peace of mind whilst working in public enviroment.
Thank you Simply business!!!!

6:47AM - 28 April 2017
Shop
Good

Your representative was helpful and informative and addressed all my queries.

6:39AM - 28 April 2017
Landlord
Good

Used these for years now good service

6:27AM - 28 April 2017
Professional
Excellent

Helpful and clear.

6:26AM - 28 April 2017
Landlord
Good

Easy to set up and good value for money

5:24AM - 28 April 2017
Business
Excellent

Everything went through fine

5:22AM - 28 April 2017
Business
Good

They were quick to respond, helpful and knowledgeable.

11:24PM - 27 April 2017
Professional
Excellent

I think the way that Simply Business present my renewal options is excellent. I have plenty of time to review and change should I wish to before renewal, and I have found the price of insurance quotes through them to be entirely acceptable. I would recommend their services to any business.

10:43PM - 27 April 2017
Business
Poor

big jump in price compared to last year.

Simply Business replied

Thank you for your feedback. The prices are generated from the insurer therefore we have no control of this.

I am pleased you stayed with us, please call us on 0333 014 6683 or email us at contact@simplybusiness.co.uk if you require any further assistance.

Olivia
Customer Solutions

7:56PM - 27 April 2017
Business
Excellent

I find very good end useful the service. 10+

7:50PM - 27 April 2017
Business
Excellent

Easy straightforward

3:54PM - 27 April 2017
Landlord
Good

good overall