Customer reviews

Read open and honest feedback, from the people who know us best.

Independent feedback, provided by Feefo

We’re serious about taking your feedback on board. In fact, we’ve written up the Simply Business Manifesto, based on the thoughts and concerns of our customers. Your experiences are very important, as they help us get better, month on month.

Our feedback is pulled together by Feefo, the independent business review magicians. Good, bad or downright on the fence, your opinions are publicly displayed on their site, and used to calculate our customer service score.

Want to leave feedback, but not on Feefo? That’s fine – please drop a few words to our customer service team, or get in contact on our social channels.

Read all our reviews

What are people saying?

6:48PM - 21 June 2017
Landlord
Excellent

I phoned to renew my policy and had excellent service.

10:59AM - 21 June 2017
Landlord
Excellent

everything good here thanks chris s

10:18AM - 21 June 2017
Business
Excellent

Informative, efficient, friendly. All round professional service.

8:57AM - 21 June 2017
Landlord
Good

We have had a job trying to run off the details and they do not stay on for long - but now have arranged for our details of insurance to come through as an e-mail. It is quite tricky for me to set up with a new broker..

As I have insured several properties with you I do not want to pay £15 for each to receive hard paper copies, although I would much rather have them as I am not that brilliant with computers. My husband has come to the rescue for me now I think!

Natasha King has been very helpful.

I may have more properties to insure this year with a new broker so will try to persevere. .

Regards.
Heather Lowondes

6:55AM - 21 June 2017
Shop
Good

It was ok

9:38PM - 20 June 2017
Landlord
Excellent

Staff on the phone always very friendly and helpful.

7:16PM - 20 June 2017
Business
Excellent

Good service at a reasonable Price will not change

6:53PM - 20 June 2017
Business
Excellent

Very helpful had to ring due to a change of details all sorted within minutes very happy thankyou

4:45PM - 20 June 2017
Landlord
Good

Very easy to use site.

3:30PM - 20 June 2017
Landlord
Excellent

Useful advice and helpful staff. Competative products that meet the needs of Landlords

3:07PM - 20 June 2017
Business
Excellent

Quick and easy policy renewal with no hidden costs and great value for money

1:48PM - 20 June 2017
Landlord
Good

OK

1:27PM - 20 June 2017
Shop
Excellent

Quick and easy

12:52PM - 20 June 2017
Business
Excellent

Great stuff thanks!

10:54AM - 20 June 2017
Business
Good

That's very good

10:01AM - 20 June 2017
Shop
Good

got what i wanted, but took lots of questions.
got differing advice
would have been nice to speak to one person, or at least be able to back to that person, rather then having to start again with a new contact

9:32AM - 20 June 2017
Landlord
Excellent

Quote process was straight forward. Having not made my decision a helpful follow up call from Simply Business clarified several issues and I accepted a modified quote. A good first experience.

9:27AM - 20 June 2017
Business
Poor

Renewal came out of the blue without a heads up. Cunning tactic but that's simply business

Simply Business replied

Thanks for your feedback.

In regards to the renewal we do send 3 emails out to you prior to the renewal going through however we do appreciate these can be missed.

With your policy once it has renewed you do still have a 30 day period to check your cover to make sure it still suits your needs.

I have arranged for one of our renewals consultants to give you a call to discuss your options.

Ryan
Customer Solutions

9:12AM - 20 June 2017
Landlord
Excellent

Recently had to cancel landlord insurance and replace it with a policy that would cover the property whilst empty.
Customer services were very helpful and quick to get the new policy in place.
I'd recommend Simply Business.

9:07AM - 20 June 2017
Landlord
Excellent

The same as hammerite it does what it says on the tin keep up the good work