Read open and honest feedback, from the people who know us best.
We’re serious about taking your feedback on board. In fact, we’ve written up the Simply Business Manifesto, based on the thoughts and concerns of our customers. Your experiences are very important, as they help us get better, month on month.
Our feedback is pulled together by Feefo, the independent business review magicians. Good, bad or downright on the fence, your opinions are publicly displayed on their site, and used to calculate our customer service score.Read all our reviews
good service, good phone answers, quick service on the e.mail, all done fairly quick
Excellent service. Have used Simply Business for years and would recommend them 100 %
Was helpful that you rang just after completing the online quote so I could complete over the phone
Expensive renewal, 45% more expensive
Policy renewed efficiently. Customer service good across several calls
Hard to comment on customer service as I undertook the majority of my application for insurance online. I did however contact the company to ask for a certificate of insurance but was told they don't supply them. On this note I was disappointed.
Excellent customer service
Never had to make a claim so it is hard to judge the company until you have to make a claim, but when renewing the policy the service is good.
First time user. All was simple and transaction worked well.
I have sent several e-mails to this company to cancel auto renewal and have heard nothing back. I am very disappointed and will not be trading with them in the future.
One comment I would make: I have 4 properties insured with you and never know which you're referring to from your emails or documents without digging. Please put the address somewhere prominent... Otherwise I'm a happy camper.
The efficient service I have come to expect from them.
Very helpful and gave good advice.
Transparent policy, simple to set up and renew.
Annual insurance update is a doddle. Simply Business don't get in the way of providing us with a good deal in a seamless way.
Very good company
I needed insurance for my business equipment which was provided with a minimum of fuss
Very good to explain , took time to recall me , thanks again team .....
I'm not keen on the automatic renewal system but when I failed to act fast enough and paid a too large quote SB were quick to respond when I contacted them and offered a competitive amendment and refund.