Customer reviews

Read open and honest feedback, from the people who know us best.

Independent feedback, provided by Feefo

We’re serious about taking your feedback on board. In fact, we’ve written up the Simply Business Manifesto, based on the thoughts and concerns of our customers. Your experiences are very important, as they help us get better, month on month.

Our feedback is pulled together by Feefo, the independent business review magicians. Good, bad or downright on the fence, your opinions are publicly displayed on their site, and used to calculate our customer service score.

Want to leave feedback, but not on Feefo? That’s fine – please drop a few words to our customer service team, or get in contact on our social channels.

Read all our reviews

What are people saying?

12:23PM - 27 February 2017
Business
Good

Really easy service to use, and communications are quick and helpful.

10:31AM - 27 February 2017
Business
Good

The company is great and the people on customer service are lovely, however, the insurance goes up each year and I wasn't able to find out why. I think that I should have been made aware of any changes to my policy and ASKED if I want to pay more for these rather than just having more money taken from me without warning.

5:17AM - 27 February 2017
Landlord
Excellent

the service I recived was very good, thank you

4:25PM - 26 February 2017
Business

I have used simply business for the past few years as I find them fast and efficent in securing the best insurance deals for my business

1:28PM - 26 February 2017
Landlord
Excellent

Great service, useful & efficient

11:11AM - 26 February 2017
Landlord
Excellent

Happy with everything, so far. No moans or complaints!

8:31AM - 26 February 2017
Business
Good

I would prefer not to have automatic renewal payment. In addition, the decision to stop issuing a certificate is a poor decision as I am required to display one.

8:19AM - 26 February 2017
Landlord
Poor

Still waiting for response to my query of 22/2/17.

Simply Business replied

Thanks for getting in touch. I am very sorry that we did not respond to your email. I have checked our system and unfortunately your email was automatically closed. I have asked our retentions team to give you a ring about this.

Sarah
Customer Solutions

6:48AM - 26 February 2017
Business
Excellent

Have found them very helpful

6:32AM - 26 February 2017
Landlord
Good

quick and simple renewal

1:56AM - 26 February 2017
Commercial Landlord
Good

It's good

4:37PM - 25 February 2017
Landlord
Excellent

Efficient and economical!

3:21PM - 25 February 2017
Business
Excellent

helpful and efficient
my queries were all answered and the more tricky ones checked with a supervisor

3:08PM - 25 February 2017
Business
Poor

I thought that the service, initially was excellent. However I have had a number of problems with Premium Credit which has resulted in Simply Business threatening to cancel my policy. Premium Credit's customer service is letting the policy underwriters down. There customer service is awful

Simply Business replied

I am so sorry to hear that you are not receiving the same high level of service from Premium Credit that you normally receive from us.
I have passed your feedback on.
We look forward to speaking to you to resolve this issue.

Sarah
Customer Solutions

1:42PM - 25 February 2017
Business
Excellent

Quick and easy at a reasonable price

10:58AM - 25 February 2017
Business
Excellent

Straightforward no nonsense advice. Really pleased I got in touch with this Company.

9:28AM - 25 February 2017
Landlord
Good

Well having read some of the negative comments I hope I have made the right choice .I certainly do NOT want any automatic renewal, that is one thing that will make me leave .Other than that the process of applying for a policy was easy.

8:47AM - 25 February 2017
Business
Good

Good service, easy renewal. However, I had to tell them to remove the auto renew on my policy. Which they automatically apply, whether you want it or not.

8:41AM - 25 February 2017
Landlord
Good

Simply business is excellent for the reminders it sends and the prompt telephone answering. On this occasion although I have renewed I felt the quote was probably not the best which could have been achieved but had no time to check that further so for now I remain a customer.

7:44AM - 25 February 2017
Business
Excellent

All prompt and efficient thank you