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Renewals FAQ

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Renewals FAQ

Find out when you can expect to receive your renewal quote, what we mean by automatic renewal, and what happens if your current provider can't continue your cover at renewal.

When will I receive my renewal quote?

You'll receive a new quote 21 days before your policy is due to expire. This will be emailed to you, so please make sure your contact details are up to date.

What's automatic renewal and how does it work?

To make sure you remain covered, we'll automatically renew your insurance policy if:

  • you have a standard policy
  • your insurance provider can still provide your cover
  • you haven't made any claims in the last 12 months
  • you’ve paid for your current policy by debit or credit card
  • you haven’t told us not to

How do I cancel auto-renewal of my insurance policy?

You can tell us not to automatically renew your insurance policy any time before payment is processed. To opt out and discuss your renewal with one of our expert advisors, you can call us on 0333 014 6683 or email us.

Once payment has been processed, you can cancel the policy within 14 days without charge. For more details on the cooling-off period, refer to our terms of business agreement.

What happens if my insurer can no longer provide my cover?

We'll do our best to provide you with a quote from an alternative insurer. Your renewal email will give you the details of the new insurer and explain any changes to the terms of your policy. If you'd prefer your policy to expire, it's important that you contact us to let us know.

How long is my insurance quote valid for?

We understand you might not be able to make a decision on your insurance policy instantly. Once you receive a quote, it will remain valid until the date your cover is due to start. After this date you'll need to speak to one of our experts to discuss a new quote. You can give us a call on 0333 014 6683.

Can't find what you're looking for?

We've got a team of UK-based experts ready to help. You can give them a call on 0333 014 6683

Mon 09.00am - 05.30pm, Tues 09.00am - 05.30pm, Weds 09.00am - 05.30pm, Thurs 09.30am - 05.30pm, Fri 09.00am - 05.30pm, Sat 09.00am - 02.00pm

Or use the contact form on the website whenever suits you and one of our team will get back to you as soon as possible.

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© Copyright 2021 Simply Business. All Rights Reserved. Simply Business is a trading name of Xbridge Limited which is authorised and regulated by the Financial Conduct Authority (Financial Services Registration No: 313348). Xbridge Limited (No: 3967717) has its registered office at 6th Floor, 99 Gresham Street, London, EC2V 7NG.