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Renewals FAQ

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Renewals FAQ

Find out when you can expect to receive your renewal quote, what we mean by automatic renewal, and what happens if your current provider can't continue your cover at renewal.

When will I receive my renewal quote?

We’ll email you 21 days before your policy is due to expire, so it’s important to keep your contact details up to date.

What's automatic renewal and how does it work?

We’ll automatically renew your policy to make sure you're not left without cover if:

  • you have a standard policy
  • the insurer providing your policy will stay the same after the policy renews (unless your insurer can no longer provide your cover)
  • you’ve paid for your current policy by debit or credit card or via direct debit, and
  • you haven’t told us not to

How do I opt out of automatic renewal?

You can opt out of your renewal at anytime. If your new policy has started, you can cancel it within 14 days of your renewal date without paying a fee – after 14 days, a £15 administration fee applies.

What happens if my insurer can no longer provide my cover?

We'll do our best to provide you with a quote from an alternative insurer. Your renewal email will give you the details of the new insurer and explain any changes to the terms of your policy. If you'd prefer your policy to expire, it's important that you contact us to let us know.

How long is my renewal quote valid for?

Your quote will be valid until the date your cover is due to start, up to a maximum of 30 days, unless otherwise stated.

Can't find what you're looking for?

We've got a team of UK-based experts ready to help. You can give them a call on 0333 014 6683

Mon-Weds 09.00am - 05.30pm, Thurs 09.30am - 05.30pm, Fri 09.00am - 05.30pm, Sat 09.00am - 02.00pm

Or use the contact form on the website whenever suits you and one of our team will get back to you as soon as possible.

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