Renewals FAQ

When will I receive my renewal quote?

You'll receive a new quote 21 days before your policy is due to expire. This will be emailed to you, so please make sure your contact details are up to date.

What's automatic renewal and how does it work?

To make sure you remain covered, we'll automatically renew your insurance policy if:

• you have a standard policy
• your insurance provider can still provide your cover
• you haven't made any claims in the last 12 months
• you’ve paid for your current policy by debit or credit card
• you haven’t told us not to

How do I cancel auto-renewal of my insurance policy?

You can tell us not to automatically renew your insurance policy any time before payment is processed. To opt out and discuss your renewal with one of our expert advisors, you can call us on 0333 014 6683 or email us.

Once payment has been processed, you can cancel the policy within 14 days without charge. For more details on the cooling-off period, refer to our terms of business agreement.

What happens if my insurer can no longer provide my cover?

We'll do our best to provide you with a quote from an alternative insurer. Your renewal email will give you the details of the new insurer and explain any changes to the terms of your policy. If you'd prefer your policy to expire, it's important that you contact us to let us know.

How long is my insurance quote valid for?

We understand you might not be able to make a decision on your insurance policy instantly. Once you receive a quote, it will remain valid until the date your cover is due to start. After this date you'll need to speak to one of our experts to discuss a new quote. You can give us a call on 0333 014 6683.

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