Quotes and documents FAQ

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Find out how to access your insurance documents and what to do if you need help with your quotes.

What do I do if I don’t get any quotes online?

Check the details you’ve entered. You may have entered something incorrectly. Still having problems? Call us on 0333 014 6683.

How long is my quote valid for?

Your quote will be valid until the date your cover is due to start, up to a maximum of 30 days, unless otherwise stated.

How do I access my documents if the link has expired?

You can access your documents at any time by requesting a new link.

Can you send me a paper copy of my documents?

Yes, you can request a paper copy of your documents. Please consider the environment when deciding whether you need paper copies.

How will I receive my policy documents?

We’ll email you all your insurance documents. It’s important that you keep us up to date if your email address changes, so we can let you know about any important updates.

Can’t find what you’re looking for?

We’ve got a team of UK-based experts ready to help. You can give them a call on 0333 014 6683 Monday to Friday 9am – 6pm and Saturday 9am – 2pm.

Or use the contact form on the website whenever suits you and one of our team will get back to you as soon as possible.

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