Find out how to access your insurance documents and what to do if you need help with your quotes.
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If you're a new customer, your quote will be valid for up to 30 days.
If you're an existing customer looking to renew their policy, then your quote will be valid up to 30 days after your existing policy expires. The 30 day period includes the expiry date itself.
If you've missed the 30 day cut-off, you'll need to speak to one of our experts by calling 0333 014 6683.
You can access your documents at any time by requesting a new link.
Yes – just send us an email. Please include your policy number and the list of the documents you need, and we'll send them out to you in the post.
If you have an online account, you'll be able to log in and download your documents there. You can log into your account by clicking here.
If you don't have an online account with us, you can access your documents through this link. You'll just need to give us your email address and postcode and we'll email your documents over to you.
Every business that registers with HMRC as an employer gets an employer PAYE reference number (or, simply, PAYE number). It's also known as an Employer Reference Number (ERN).
The PAYE number is a unique set of letters and numbers used by HMRC to identify your business.
Your PAYE number is made up of two parts – a three-digit HMRC office number, and a reference number unique to your business. It’ll usually look something like 123/A45678 or 123/AB45678 (although there can be exceptions).
It's not the same as your ten-digit Unique Taxpayer Reference (UTR) number or your accounts office reference number, which is made up of 13 characters, in the format 123PA12345678. The first three digits are the same as your PAYE number, though.
You need to give your PAYE number to your insurer as it'll be added to the Employers' Liability Tracing Office's (ELTO) database, which helps employees identify their past employers' insurers.
And your PAYE number, also known as your Employer Reference Number (ERN), makes it quick and easy for you prove that you have employers' liability cover, if an employee makes a claim against you.
It also helps you identify which firms an employee has worked for in case they make a claim against you.
We've got a team of UK-based experts ready to help. You can give them a call on 0333 014 6683
Mon 09.00am - 05.30pm, Tues 09.00am - 05.30pm, Weds 09.00am - 05.30pm, Thurs 09.30am - 05.30pm, Fri 09.00am - 05.00pm, Sat 09.00am - 02.00pm
Or use the contact form on the website whenever suits you and one of our team will get back to you as soon as possible.
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