Quotes and documents FAQ

What do I do if I don’t get any quotes online?

Check the details you’ve entered. You may have entered something incorrectly. Still having problems? Call us on 0333 014 6683.

How long is my quote valid for?

If you're a new customer, your quote will be valid for up to 30 days.

If you're an existing customer looking to renew their policy, then your quote will be valid up to 30 days after your existing policy expires. The 30 day period includes the expiry date itself.

If you've missed the 30 day cut-off, you'll need to speak to one of our experts by calling 0333 014 6683.

How do I access my documents if the link has expired?

You can access your documents at any time by requesting a new link.

Can you send me a paper copy of my documents?

Yes – just send us an email. Please include your policy number and the list of the documents you need, and we'll send them out to you in the post.

How can I get my policy documents?

If you have an online account, you'll be able to log in and download your documents there. You can log into your account by clicking here.

If you don't have an online account with us, you can access your documents through this link. You'll just need to give us your email address and postcode and we'll email your documents over to you.

What is a PAYE number?

Every business that registers with HMRC as an employer gets an employer PAYE reference number (or, simply, PAYE number). It's also known as an Employer Reference Number (ERN).

The PAYE number is a unique set of letters and numbers used by HMRC to identify your business.

Your PAYE number is made up of two parts – a three-digit HMRC office number, and a reference number unique to your business. It’ll usually look something like 123/A45678 or 123/AB45678 (although there can be exceptions).

It's not the same as your ten-digit Unique Taxpayer Reference (UTR) number or your accounts office reference number, which is made up of 13 characters, in the format 123PA12345678. The first three digits are the same as your PAYE number, though.

Read more here.

Why do you need my PAYE number?

You need to give your PAYE number to your insurer as it'll be added to the Employers' Liability Tracing Office's (ELTO) database, which helps employees identify their past employers' insurers.

You can let us know your PAYE number here.

And your PAYE number, also known as your Employer Reference Number (ERN), makes it quick and easy for you prove that you have employers' liability cover, if an employee makes a claim against you.

It also helps you identify which firms an employee has worked for in case they make a claim against you.

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