Making changes FAQ

How do I make a change to my policy?

If your circumstances change, or you take on different risks in the running of your business, you should let us know straight away by contacting us on 0333 014 6683. If you don’t do this, your policy could become invalid.

Will I have to pay if I make a change to my insurance policy?

If you make a change to your policy after the 14-day cooling-off period, then you'll need to pay a £15 administration fee. Depending on the change you need to make, your insurance premium could also be affected.

When can I call Simply Business?

We’re available on the phone:

Mon 09.00am - 05.30pm, Tues 09.00am - 05.30pm, Weds 09.00am - 05.30pm, Thurs 09.30am - 05.30pm, Fri 09.00am - 05.30pm, Sat 09.00am - 02.00pm

We’re closed on Sundays.

How do I change the contact details in my policy?

You can change your contact details yourself in your customer account.

If you need to make any other changes to your policy, you'll need to give us a call on 0333 014 6683.

What’s the difference between my correspondence and business address?

We use your correspondence address to contact you with important information.

Your business address is where you run your business from, and where you keep your tools, contents, and/or stock. If you’re a mobile business or work from your customers’ premises, it’ll usually be your home postcode. Changing your business address may affect your cover, potentially changing the risk and price.

What is an authorised contact and how can I add one to my policy?

You're able to add an authorised contact to your policy. This is someone who can discuss, make changes, and cancel your policy on your behalf. To add an authorised contact, email us with their full name, or give us a call on 0333 014 6683.

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