Hamburger icon

Menu

  • Business insurance

    Business insurance covers

  • Support
  • Claims
  • Manage your policy
Telephone iconCall Us0333 0146 683
Our opening hours

Cancellations FAQ

Start your quoteLearn more
Simply Business condensed logo icon
Chevron right icon
Help and support
Chevron right icon
FAQs
Chevron right icon
Cancellations FAQ

Find out how to cancel an insurance policy, what's meant by the cooling off period, fees involved in cancelling, and the circumstances in which you might be due a refund.

How do I cancel my insurance?

You can cancel your insurance at any time by contacting us on 0333 014 6683.

What's the cooling off period?

The cooling off period is the 14 days from the later of:

  • the date you bought your insurance
  • the date you received your insurance documents

How much do I need to pay if I cancel?

If you cancel your insurance outside your cooling off period, you’ll need to pay a £15 fee.

Will I receive a refund if I cancel?

Providing you haven’t made any claims during the term of your policy and there haven’t been any incidents you could have claimed for, you’ll receive a partial refund based on the length of time you’ve been covered.

How will I know my policy has been cancelled?

We’ll email you a cancellation notice once your policy has been cancelled.

Can I cancel someone else's policy?

You’ll need the policyholder’s authorisation to amend or cancel their policy. They should email or phone us directly. Please contact us on 0333 014 6683.

Can't find what you're looking for?

We've got a team of UK-based experts ready to help. You can give them a call on 0333 014 6683

Mon-Weds 09.00am - 05.30pm, Thurs 09.30am - 05.30pm, Fri 09.00am - 05.30pm, Sat 09.00am - 02.00pm

Or use the contact form on the website whenever suits you and one of our team will get back to you as soon as possible.

Ask a question

Keep up to date with Simply Business. Subscribe to our monthly newsletter and follow us on social media.

Subscribe to our newsletter
Facebook icon

Follow us on Facebook

Twitter icon

Follow us on Twitter

YouTube icon

Subscribe to our videos on YouTube

LinkedIn icon

Follow us on LinkedIn

Address

6th Floor99 Gresham StreetLondonEC2V 7NG

Sol House29 St Katherine's StreetNorthamptonNN1 2QZ

© Copyright 2020 Simply Business. All Rights Reserved. Simply Business is a trading name of Xbridge Limited which is authorised and regulated by the Financial Conduct Authority (Financial Services Registration No: 313348). Xbridge Limited (No: 3967717) has its registered office at 6th Floor, 99 Gresham Street, London, EC2V 7NG.