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Cancellations FAQ

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Cancellations FAQ

Find out how to cancel an insurance policy, what's meant by the cooling off period, fees involved in cancelling, and the circumstances in which you might be due a refund.

How do I cancel my insurance policy?

If you need to cancel your policy with us, give us a call on 0333 014 6683.

What is the 'cooling off period'?

This is the 14-day period after the start date on your insurance policy. For more information, you can read our terms of business.

How much does it cost to cancel my policy?

If you need to cancel your insurance policy, you may need to pay a cancellation fee. The cost will depend on a range of factors. To discuss your policy or to cancel, you can call us on 0333 014 6683.

Will I receive a refund if I cancel?

The cost to cancel your insurance policy will depend on a range of factors. To discuss your policy or to cancel, you can call us on 0333 014 6683.

How will I know my policy has been cancelled?

You'll receive an email with a cancellation notice once your policy has been cancelled.

Who can cancel a policy?

Only the policyholder or an authorised contact can amend or cancel an insurance policy. Other cancellation terms may apply, check our terms of business for details.

Can I cancel someone else's policy?

You’ll need the policyholder’s authorisation to amend or cancel their policy. They should email or phone us directly. Please contact us on 0333 014 6683.

Can't find what you're looking for?

We've got a team of UK-based experts ready to help. You can give them a call on 0333 014 6683

Mon 09.00am - 05.30pm, Tues 09.00am - 05.30pm, Weds 09.00am - 05.30pm, Thurs 09.30am - 05.30pm, Fri 09.00am - 05.30pm, Sat 09.00am - 02.00pm

Or use the contact form on the website whenever suits you and one of our team will get back to you as soon as possible.

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© Copyright 2021 Simply Business. All Rights Reserved. Simply Business is a trading name of Xbridge Limited which is authorised and regulated by the Financial Conduct Authority (Financial Services Registration No: 313348). Xbridge Limited (No: 3967717) has its registered office at 6th Floor, 99 Gresham Street, London, EC2V 7NG.