Cancellations FAQ

How do I cancel my insurance policy?

If you need to cancel your policy with us, give us a call on 0333 014 6683.

What is the 'cooling off period'?

This is the 14-day period after the start date on your insurance policy. For more information, you can read our terms of business.

How much does it cost to cancel my policy?

If you need to cancel your insurance policy, you may need to pay a cancellation fee. The cost will depend on a range of factors. To discuss your policy or to cancel, you can call us on 0333 014 6683.

Will I receive a refund if I cancel?

The cost to cancel your insurance policy will depend on a range of factors. To discuss your policy or to cancel, you can call us on 0333 014 6683.

How will I know my policy has been cancelled?

You'll receive an email with a cancellation notice once your policy has been cancelled.

Who can cancel a policy?

Only the policyholder or an authorised contact can amend or cancel an insurance policy. Other cancellation terms may apply, check our terms of business for details.

Can I cancel someone else's policy?

You’ll need the policyholder’s authorisation to amend or cancel their policy. They should email or phone us directly. Please contact us on 0333 014 6683.

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