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A third of Brits 'wouldn't let a tradesperson use their toilet or offer them a drink', according to new study

2-minute read

A third of Brits 'wouldn't let a tradesperson use their toilet or offer them a drink', according to new study
Josh Hall

Josh Hall

29 August 2017

More than a third of Brits would refuse to let a tradesperson use their toilet when carrying out work, while the same amount wouldn't even offer them a drink.

But before we praise the remaining two thirds who do offer a brew, as many as one in 10 of these respondents went on to say they keep old mugs to use especially for this purpose.

This is all according to a new survey from home services platform Plentific, which investigated UK consumers’ attitudes towards tradespeople.

Lack of trades trust

Perhaps less surprisingly, a quarter of Brits said they would not be comfortable leaving a tradesperson to work alone in their house, preferring to wait while they complete their job.

But the overwhelming majority, some 93 per cent, said they would make the effort to engage in small talk while the tradesperson works.

Professional certificates

The survey also revealed issues around professional qualifications held by tradesmen that are contracted by the public.

77 per cent of respondents said they do not check certificates or qualifications before a tradesman begins their work, despite many key trades requiring certification as a legal obligation.

The figure raises questions about broader trust in the trades, particularly around whether Brits would be more willing to put their trust in the industry if they took the time to check qualifications before workers began a job.

Plentific responds

Responding to the survey, Plentific spokesman Stephen Jury said: “Many people find that if they are friendly to tradesmen they will have a very good working relationship with them.

“We just want to gently remind Brits that the politeness that we are globally recognised for should not stop when a tradesman comes into your home.”

Boosting trust in tradespeople

Are you a tradesperson trying to boost trust in your business? Here are some top tips.

Sign up for trades platforms

There’s a huge range of platforms listing trusted tradesmen around the UK, including RatedPeople, Plentific, and CheckATrade. Many householders prefer to use these sites as the businesses listed have to pass checks, and there is some recourse for the consumer if something goes wrong.

Show your cover

Showing clients that you're fully insured is a quick way to highlight your professionalism and put your customer at ease. Knowing you're covered should the worst happen is likely to alleviate a lot of concerns, and you can even highlight the specific jobs you're insured for. Whether it's a badge on your website or a sticker on your van, displaying some proof of policy is a useful tactic.

Use Google My Business

Google’s local search tools, which you can access through Google My Business, have a range of uses for local businesses. Particularly useful amongst these is Google Home Services, which is gradually rolling out across the world, and which provides a Google checkmark for tradesmen and others looking to boost trust.

Display testimonials

Finally, if you have your own website or social presence, make sure that you collect and prominently display testimonials from happy customers. This technique, known as ‘social proof’, is a simple but highly effective way to demonstrate that your business is trustworthy, and can significantly increase business.

Are you protecting your trade?

As the UK's biggest business insurance provider, we specialise in public liability insurance and protect more trades than anybody else. Why not take a look now and build a quick, tailored tradesman insurance quote?

Start your quote

We create this content for general information purposes and it should not be taken as advice. Always take professional advice. Read our full disclaimer

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