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Do your tenants trust you? Goodlord suggests a third of them don't

2-minute read

Do your tenants trust you? Goodlord suggests a third of them don't
Mollie Millman

Mollie Millman

7 July 2017

Many landlords may believe they’re doing a good job looking after tenants, but new research by Goodlord suggests that some tenants do not feel the same way.

Only a third of tenants trust their landlord will fix things in good time, keep rent increases to reasonable levels or return their deposits, it has revealed.

The study also found that 22 per cent have ‘not much trust’ or ‘no trust at all’ that their landlord will not evict them without reason.

Older tenants trust more than their younger counterparts

The issue of trust appears to be more pronounced among younger tenants, with 29 per cent for those aged under 25 years old saying they lack trust in their landlord.

This drops slightly to 28 per cent among the under 35s and, and even more to 14 per cent among those aged 45 and over.

A total of 1,000 tenants were questioned in the survey compiled by Goodlord, the lettings transactions platform.

Tenants in London fear losing their deposit

It revealed that 29 per cent of respondents feel that their landlord will withhold their deposit. Interestingly, this almost doubles among tenants in London, where 45 per cent worry about getting their deposit back.

This could be because tenants in London are more likely to live in shared accommodation, where responsibility for keeping the property in a reasonable condition in divided.

Reasonable rent increases

More than a third also doubt that their landlord will keep rent increases ‘reasonable’, while a quarter of respondents said that they don’t trust their landlord to charge fair and transparent fees.

The survey also shows that tenants under the age of 35 feel particularly vulnerable to poor treatment from landlords.

Now the government intends to take steps to safeguard tenants against these potential issues, with the banning of letting fees and a cap on deposits. Check out our article on the proposed Tenants’ Fees Bill to find out more.

Home ownership

As well as this mistrust, many young people don’t actually want to be renting, with 95 per cent of those under 35s saying they plan to get onto the property ladder.

However, only a third of those who want to own a home think that it will be achievable in the next five years.

Richard White, chief executive of Goodlord, said: “Home ownership remains the aspiration of most young people, but our dysfunctional housing market means that most will be renting for many years.

He added that the government “must” make it a priority to “raise standards across the rental sector”.

Are landlords’ standards slipping? What should be done to keep things fair for both landlords and tenants? Tell us your thoughts in the comments.

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