Whether you’re a sole trader or an ever-expanding SME, customer service should be at the forefront of everything you do.
For small businesses especially, increasing customer loyalty and establishing a positive reputation can be the difference between thriving and surviving.
In our second video, we guide you through the main points to consider when setting up your customer service plan.
From hiring your first employee right through to gathering feedback, customer service is a journey – and it’s your job to make that journey as smooth and efficient as possible.
Wondering where to begin? Watch our video and you’ll be a customer service whizz in no time!