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Product Manager

Northampton, UKProduct (UK)Permanent (Full-Time)UK Product

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We’re Simply Business

We insure small businesses and enable big dreams – not just for our customers, but for our people and communities too. With over 750,000 active insurance policies, we protect builders, bakers, landlords, and more than 1,000 other trades. 

We harness cutting-edge data ability, believe in experimentation, and build our own technology to deliver better experiences for our customers and employees. This means we’re as much a technology company as one that sells insurance. We build, we fail, we learn, we improve. We’re a B Corp too, which recognises our strong track record of having a positive impact on people, society and the environment.  

If Simply Business sounds like the kind of place you’ll thrive, we’d love to hear from you.

Working here as we get back to normal

After working remotely for so long, we have a vision for how our people will work with each other now and in the future.

Every employee should have the choice and flexibility to work in a way that’s best for their job, their team, and their life.

We know that being together in person is usually the best way to get work done, which is why our offices will become ‘hubs’ that we expect our employees to visit every so often. That said, there’s no one-size-fits all solution, so all of our people and teams will find the rhythm that suits them best.

Do you enjoy building customer-centric journeys that help users get their specific job done? Are you excited by conducting experiments to understand customer behaviour? Do you love using data to make decision making simpler? Well, we are looking for an inquisitive, customer-focused Product Manager to iteratively build and optimise our online customer experience. At Simply Business, we aim to be simpler, smarter and always on the side of small business. You will support a Senior Product Manager in defining and coordinating the complete end to end journey from acquisition to sale to support. 

You will be comfortable working in ambiguity, but will create an actionable plan to lead the team to clear, specific learnings and outcomes. This is a great opportunity for the right person to not only improve our existing online experience, but also implement the vision for how we deliver an even better experience for customers.

Your Responsibilities:

  • Collaborate with a senior product manager to understand the problems and opportunities in our global, online customer journey
  • Understand how customers progress through our online journey and identify points of friction
  • Manage a backlog of experiments and product improvements that will de-risk our assumptions and drive learnings as well as financial benefits
  • Partner closely with cross-functional business teams to test and deliver your solutions
  • Work with stakeholders from around the business, such as marketing, insurance product, operations and finance, to identify opportunities, communicate and explain changes, and prioritise requests
  • Become an expert in the key lifecycle metrics for customer success, able to identify the areas of biggest impact, articulate the needs and expectations of business stakeholders, and contextualise those with trends in user behaviour and data analysis

Your Skills:

  • Be a systems thinker who uses continuous discovery experimentation to understand the needs of your customers and insurance carriers
  • Challenge the existing approaches and ideas of others, as well as your own
  • Formulate the roadmap for your area, ensuring alignment to strategic priorities
  • Proactively engage stakeholders to keep them abreast of the latest learnings and results
  • Rapidly build knowledge of your domain and assess opportunities
  • Define KPIs to measure the success of your approach and your product
  • Manage relationships with any 3rd parties related to your product
  • Champion Build Measure Learn, creating a culture of innovation and continuous improvement within the product management discipline, especially in discovery methodologies
  • Suggest opportunities to improve Simply Business based on new technologies, competitors/like-minded businesses, future thinking, and more

Delivery:

  • Work closely with the Tech lead and team to plan sprints, releases and coordinate across dependent products and teams
  • Prioritise and set the team direction, creating a sense of urgency and momentum
  • Break down your deliverables into smaller value chunks and iterate through delivery, releasing value early wherever possible
  • Coordinate with key stakeholders to launch features (both externally and internally)

Your Experience:

  • Experience iterating and improving online journeys that resulted in demonstrable improvements in customer adoption/usage of your products
  • Influencing stakeholders with different objectives to align on a common solution
  • Ability to rapidly gain in-depth knowledge of your product’s domain
  • A love of collaboration and experience in leading varied groups to swift decisions
  • Good technical understanding of your products/features
  • Excellent critical thinking and decision making skills
  • Experience working with Agile projects
  • Strong bias to action over deliberation
Our culture is inclusive and diverse

Our mission is to make Simply Business synonymous with fairness, belonging and inclusivity. We won’t be happy until we’ve created a truly inclusive culture – where every employee, whatever their background, role, or location, feels comfortable being their authentic self at work.

We all have a part to play – to learn more, to do more and to go further – in building this new reality that’ll be befitting of the diversity of the customers we serve. At Simply Business, we’re all in.

What are the benefits?

At Simply Business, our benefits let you balance life and work properly:

flexible parental leave – you can choose to take shared parental leave, plus we offer full pay for the first six months of your maternity leave and four-week fully paid paternity leave, subject to meeting the qualifying criteria
remote working – more of us are currently working remotely than usual, but longer-term you can balance working remotely with working in the office, giving you the opportunity to connect with colleagues
mental health and wellbeing resources – we take your wellbeing seriously, giving you access to counselling (through our Employee Assistance Programme) as well as technology to support your mental health (through the Unmind app)
paid sabbatical – two weeks off when you’ve been here for five years and four weeks off when you’ve been here for 10 years
a dedicated learning platform – including a management and leadership programme – the platform lets you balance both work and life goals

And we compensate you fairly:

• a competitive salary that reflects your experience, our pay policy and the market we’re in from your first day
• the potential to earn an annual bonus based on business performance (those on commission-led roles will be rewarded monthly)
• we match what you put into your pension up to five per cent
• a health cash plan reimburses your everyday medical expenses (with the opportunity to increase the level of your plan in your flexible benefits)
• a generous holiday entitlement of 25 days annual leave, plus bank holidays
life assurance of four times of your basic salary
Smart Health services including unlimited access to a 24/7 virtual GP
• a flexible benefits scheme with an allocated allowance each year to choose from benefits including private medical insurance, dental insurance, travel insurance, up to five days extra holiday, and gym membership

These values are important to us and our people
 
- Learning
- Empowerment
- Authenticity
- Pioneering
- Simplicity

These all mean something unique to every person at Simply Business, but if you’re thinking about working here, give them some thought. They’re at the heart of our story.

Brexit Statement:

Following the UK's exit from the European Union, there are changes to Legal Right to Work legislation that applicants from the EU will need to be aware of.

Before 30th June 2021, EU/EEA/Swiss citizens have a legal right to work in the UK and can provide a passport as evidence of this.  No visa will be required.

From 30th June 2021, EU citizens will be required to provide evidence of settled or pre-settled status in the UK as evidence of right to work.  Without this, EU citizens will require a visa to work in the UK.
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6th Floor99 Gresham StreetLondonEC2V 7NG

Sol House29 St Katherine's StreetNorthamptonNN1 2QZ

© Copyright 2021 Simply Business. All Rights Reserved. Simply Business is a trading name of Xbridge Limited which is authorised and regulated by the Financial Conduct Authority (Financial Services Registration No: 313348). Xbridge Limited (No: 3967717) has its registered office at 6th Floor, 99 Gresham Street, London, EC2V 7NG.