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People Operations Manager

Northampton or London, UKPeoplePermanent (Full-Time)People Team

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A brief update on Covid-19 (coronavirus)

Simply Business is well prepared to deal with unprecedented events. We’re an agile business by nature – and our hiring and interview process is no exception. Due to the Covid-19 pandemic, some parts of our hiring process may take a little longer than usual.  Please bear with us, and rest assured that we're happy to hear from you and receive your application.

If it looks like you could be a good fit for the role, we’ll ask you to interview on Zoom – you’ll need WiFi and a laptop, or a 4G-enabled smartphone. If you don’t have access to either of these, or you need support with your application, get in touch with us at [email protected] Similarly, please email us if you’re not well, you’re self-isolating, or if you want to pause your application for a bit – we’ll be happy to keep you updated on future opportunities like the one below.

Technology. Award-winning customer service. Bleeding-edge data ability. Simply Business is a new type of insurance company, using all of the above to create the best possible insurance experience for small businesses and self-employed people. We love working here, and have even taken the number one spot in the Sunday Times Best Company To Work For 2015 and 16 lists; we’ve stopped entering now to focus on a few bigger projects, but you get the idea.

It’s a great place to work.

There are currently over 500,000 active Simply Business insurance policies in the UK alone. And we have offices in London, Northampton and Boston, USA. Talking of offices, ours are bright, airy and geared up for really smart working. We’re flexible, with plenty of remote workers coming in and out, and we believe work and life should be hand in hand, rather than a juggling act. So no need to worry about school pick-ups, or a horrible commute.

Our people are our most important asset, so we focus on building a working  life that helps us thrive, not stick. Join us and you’ll be part of our journey  to creating something even better, for our customers and ourselves.

People Operations Manager to join us.

As a team we are responsible for:

Supporting our UK-based people. We’re the first point of contact for People queries, and aim to provide a high-quality, first-time resolution to any issue. We offer employee relations advice and guidance. We create People policies, and we make sure we’re managing People risk across the business by facilitating and overseeing control measures. We’re the engine of the People Team, getting things done with our can-do attitude and working as one team.

As a People Operation Manager you'll:

  • Lead on day-to-day People Operations activities, managing a team of four and reporting to the Head of People Operations and Reward
  • Work in partnership with colleagues within the People Team, both in the UK and the US
  • Be known as a subject matter expert in your field
  • Coach the team on case management and be an escalation point for complex employee relations issues

Responsibilities include:

  • Leading on continuous process improvement, optimising our system capabilities by working within a team across the UK and the US
  • Coaching the People Operations team to help them reach their career ambitions and leading by example with a high standard of delivery
  • Supporting our managers with people management responsibilities, assessing opportunities for upskilling and training on day-to-day management, and working with others in the People team to define and design solutions
  • Managing multiple stakeholders and colleagues across the business to drive service excellence and promote the value-add of the team
  • Leading a risk, control and governance culture across the People team, defining our control measure, regularly updating on legislative changes and reviewing our People policies to ensure they’re always fit for purpose
  • Driving an insights-based culture within the team, working in partnership with our Data and Analytics team to ensure we’re providing insightful management information from the team’s activities to aid People decisions across the business

What we're looking for:

  • A background in employee relations, people operations and/or HR advice, with up-to-date knowledge of employment legislation
  • Someone who’ll constructively challenging how we do things, and who can demonstrate a strong desire for continuous improvement
  • An analytical and logical mindset with the ability to influence multiple stakeholders
What are the benefits?

There’s all the serious (but important) stuff we call ‘core benefits’. On top of that, you can pick and choose from the more exciting options we offer – whether it’s a full gym membership or gym subsidy, comprehensive private health cover, extra holiday, or a National Trust pass. 

The ‘core’ stuff
Some of these will kick in once you’re confirmed in post, but here’s the summary:
• a salary that reflects your experience, our pay policy and the market we’re in from your first day, generous annual leave
• life assurance (financial cover for your family, should the worst happen)
• a cash plan to reimburse your everyday medical expenses
• an extra day off if you get married or move house
• an automatic enrollment pension (employer-matched at 5%) 

The fun stuff
We also have a great deal more to pick and mix from, with things like:
• a full gym membership
• private medical insurance
• extra days annual leave
• shopping vouchers
• dental insurance
• travel insurance

But there’s so much more to Simply Business than insurance and memberships. We also commit to flexible working options, smart working (our offices are kitted out for you to work when and how you choose), cycle to work, eye test vouchers, and season ticket loan schemes, and we have a handy online form to put in any training or conference requests.

Best of all, though, are the groups, clubs, and adventures that come with the Simply Business territory. Forget a simple Give As You Earn scheme (although we’ve got that too) – we trek the Sahara for charity, take you on weekends away, throw epic summer parties, and meet up for book groups, public speaking coaching, yoga, manicures, beer brewing, and lots, lots more.

Our values

Everything we do comes down to these five values – empowerment, authenticity, simplicity, learning and pioneering. In practice, these will mean something unique to every  person at Simply Business, but if you’re considering working here, give them some thought. They’re at the heart of our story.

Empowerment
We believe in our people and the positive impact they can have so we enable everyone to stretch themselves

Authenticity
We celebrate diversity, avoid jargon and genuinely care about helping small businesses thrive

Simplicity
We attempt to simplify complex solutions to save our customers time and effort

Learning
We’re never done learning about new possibilities and act to explore them

Pioneering
We’re obsessed with finding new ways to create even better  experiences
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© Copyright 2020 Simply Business. All Rights Reserved. Simply Business is a trading name of Xbridge Limited which is authorised and regulated by the Financial Conduct Authority (Financial Services Registration No: 313348). Xbridge Limited (No: 3967717) has its registered office at 6th Floor, 99 Gresham Street, London, EC2V 7NG.