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Current vacancies

IT Support Engineer

Northampton, UKIT Service & OperationsPermanent (Full-Time)BizOps Support

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We’re Simply Business

We insure small businesses and enable big dreams – not just for our customers, but for our people and communities too. With over 850,000 active insurance policies, we protect builders, bakers, landlords, and more than 1,000 other trades. 

We harness cutting-edge data ability, believe in experimentation, and build our own technology to deliver better experiences for our customers and employees. This means we’re as much a technology company as one that sells insurance. We build, we fail, we learn, we improve. We’re a B Corp too, which recognises our strong track record of having a positive impact on people, society and the environment.  

If Simply Business sounds like the kind of place you’ll thrive, we’d love to hear from you.

We need a IT Support Engineer to join the BizOps team in our Northampton office.

We are responsible for:
- Providing simple, intuitive, and hassle-free IT support to employees
- Supporting our internal users and driving technology change and enhancements throughout the organisation
- Creating, maintaining and enhancing self-service IT that empowers our users

As an IT Support Engineer you will:

  • Serve as an escalation point from for the Service DeskProvide guidance and mentorship to the Service Desk team
  • Have the ability and willingness to help us reach the next level
  • Have the desire to automate manual processes
  • You will be hands on in supporting our user base across our Northampton office as well as remote support for our Boston (US) and London offices as well as our Polish remote colleagues.
  • Build self service solutions to help drive empowerment across the business.
  • Own and run small to medium scale projects, managing stakeholders’ expectations
  • Own problem records and collaborate with other teams in business to resolve problems as they arise
  • Develop documentation for recurring issues and feed back to Service Desk 

Responsibilities include:

  • Dealing with incoming Level 2 incidents and service requests in a professional and courteous manner via Slack, email and face to face.
  • Correctly logging incidents and service requests, categorising and prioritising them in line with team process\procedures.
  • Managing incidents and service requests through their entire lifecycle from the first point of contact through to resolution, keeping the customer informed of progress throughout.
  • Assisting the BizOps Support Lead with current and future technical projects, such as new technology implementations and hardware refreshes.

What we are looking for (required skills and experience):

  • Administration of Google Workspace (User accounts, groups and core apps).
  • Administration of Microsoft Intune
  • Experience deploying, supporting and managing Apple Macbooks using JAMF.
  • Experience deploying, supporting and managing Dell laptops running Windows 10.
  • Experience of using service management and project management Tools (Fresh Service, Jira, etc).

Desired Skills and Experience:

  • Hands on experience with identity management platforms (Jumpcloud, Okta, etc).
  • Experience supporting a complex AV environment.
  • Proven experience of developing automation across business processes. 
  • Experience scripting Ruby\Python\PowerShell\GO.
Check out our new tech website: www.tech.sb

Our culture is inclusive and diverse

Our mission is to make Simply Business synonymous with fairness, belonging and inclusivity. We won’t be happy until we’ve created a truly inclusive culture – where every employee, whatever their background, role, or location, feels comfortable being their authentic self at work.

We all have a part to play – to learn more, to do more and to go further – in building this new reality that’ll be befitting of the diversity of the customers we serve. At Simply Business, we’re all in.

What are the benefits?

At Simply Business, our benefits let you balance life and work properly:

flexible parental leave – you can choose to take shared parental leave, plus we offer full pay for the first six months of your maternity leave and four-week fully paid paternity leave, subject to meeting the qualifying criteria
remote working – more of us are currently working remotely than usual, but longer-term you can balance working remotely with working in the office, giving you the opportunity to connect with colleagues
mental health and wellbeing resources – we take your wellbeing seriously, giving you access to counselling (through our Employee Assistance Programme) as well as technology to support your mental health (through the Unmind app)
paid sabbatical – two weeks off when you’ve been here for five years and four weeks off when you’ve been here for 10 years
a dedicated learning platform – including a management and leadership programme – the platform lets you balance both work and life goals

And we compensate you fairly:

• a competitive salary that reflects your experience, our pay policy and the market we’re in from your first day
• the potential to earn an annual bonus based on business performance (those on commission-led roles will be rewarded monthly)
• we match what you put into your pension up to five per cent
• a health cash plan reimburses your everyday medical expenses (with the opportunity to increase the level of your plan in your flexible benefits)
• a generous holiday entitlement of up to 25 days annual leave, plus bank holidays
life assurance of four times of your basic salary
Smart Health services including unlimited access to a 24/7 virtual GP
• a flexible benefits scheme with an allocated allowance each year to choose from benefits including private medical insurance, dental insurance, travel insurance, up to five days extra holiday, and gym membership

These values are important to us and our people
 
- Learning
- Empowerment
- Authenticity
- Pioneering
- Simplicity

These all mean something unique to every person at Simply Business, but if you’re thinking about working here, give them some thought. They’re at the heart of our story.

Working here as we get back to normal

After working remotely for so long, we have a vision for how our people will work with each other now and in the future.

Every employee should have the choice and flexibility to work in a way that’s best for their job, their team, and their life.

We know that being together in person is usually the best way to get work done, which is why our offices will become ‘hubs’ that we expect our employees to visit every so often. That said, there’s no one-size-fits all solution, so all of our people and teams will find the rhythm that suits them best.
Apply now

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6th Floor99 Gresham StreetLondonEC2V 7NG

Sol House29 St Katherine's StreetNorthamptonNN1 2QZ

© Copyright 2022 Simply Business. All Rights Reserved. Simply Business is a trading name of Xbridge Limited which is authorised and regulated by the Financial Conduct Authority (Financial Services Registration No: 313348). Xbridge Limited (No: 3967717) has its registered office at 6th Floor, 99 Gresham Street, London, EC2V 7NG.