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BizOps Service Desk Engineer

Boston, MATechnologyPermanent (Full-Time)Operations

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Simply Business is more than our name. It's how we approach insurance: Make it clear. Make it simple. Make it affordable. By combining exceptional talent, technology, data, and knowledge, Simply Business is the go-to online insurance brokerage that protects small businesses and the entrepreneurs who work hard to build them. 

We want team members who have the drive to challenge boundaries. If you’re smart and passionate about delivering brilliant customer experiences, we’d love to hear from you.

As a member of the BizOps team you’ll be working to support the rapid growth and expansion of the Boston office, Onboarding new starters and helping to keep things running smoothly. 

As a BizOps Engineer You Will:

  • Provide technical support to end-users within the company User account support Resolving software errors Installing and updating software
  • Adding new employees to the system
  • Create user accounts
  • Setting up email accounts
  • Installing and replacing hardware, and training end-users
  • Handle employee termination
  • Removing them from the system
  • Wiping computer and disabling accounts. 

Responsibilities Include:

  • Providing first and second line support for users
  • Providing a clear focus to ensure that the work done is of high value and executed to the best possible standard
  • Creating amazingly useful and intuitive solutions, in a collaborative way, which drive self-service for our employees
  • Working with the UK BizOps support team where relevant to ensure a consistent approach
  • Documenting support processes and creating intuitive documentation for End Users 

What We Are Looking For:

  • Hands on technical support experience
  • Logical approach to problem solving
  • Being meticulous to detail
  • Experience with:
  • -Windows and Mac Provisioning and Maintenance
  • -Networking
  • -MacOS MDM (Jamf) and G-Suite MDM (Mobile Device Management)
  • -G-Suite
  • -Active Directory
  • Preferable but not required:
  • -Experience with JumpCloud
  • -Experience with Cisco Meraki
  • -Basic Scripting in any language such as Shell, Bourne, etc. 
What are the benefits?

Here are some of the great benefits and perks that come from being a Simply Business employee:
• A salary that reflects your experience, our pay policy, and the market we’re in from your first day
• Group plan for medical, dental, and prescription drug coverage
• Short term disability, long term disability, and life insurance coverage
• Participation in the Company’s bonus program
• Participation in 401(k) plan with a 3% employer match
• Commuter benefits to help cut down on commuting costs
• 25 days of vacation time plus 10 company holidays
• Flexible working hours and working from home
• Annual company trip, regular outings, and volunteer opportunities 
• An awesome WeWork office with cold brew coffee and other beverages on tap, local pop-up events, and more 

Simply Business is an equal opportunity employer. We're committed to welcoming and helping to grow employees within an inclusive & diverse culture. And that commitment starts with our interview process. 

Once you apply, your info will be reviewed in a committee with employees from different levels, teams, and experiences. We pride ourselves on fostering a sense of community, which is only made stronger by each individual at SB, so you'll have the opportunity to meet a variety of people throughout the process. Get excited!

Want more info on working at Simply Business? Check out our careers page: https://www.simplybusiness.com/careers/ 

A brief update on Covid-19 (coronavirus)

Simply Business is well prepared to deal with unprecedented events. We’re an agile business by nature – and our hiring and interview process is no exception. Due to the Covid-19 pandemic, some parts of our hiring process may take a little longer than usual.  Please bear with us, and rest assured that we're happy to hear from you and receive your application.

If it looks like you could be a good fit for the role, we’ll ask you to interview on Zoom – you’ll need WiFi and a laptop, or a 4G-enabled smartphone. If you don’t have access to either of these, or you need support with your application, get in touch with us at [email protected] Similarly, please email us if you’re not well, you’re self-isolating, or if you want to pause your application for a bit – we’ll be happy to keep you updated on future opportunities like the one below.
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© Copyright 2021 Simply Business. All Rights Reserved. Simply Business is a trading name of Xbridge Limited which is authorised and regulated by the Financial Conduct Authority (Financial Services Registration No: 313348). Xbridge Limited (No: 3967717) has its registered office at 6th Floor, 99 Gresham Street, London, EC2V 7NG.