Simply Business - Insurance for your business

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Insurance Product Operations Manager

Boston, MAInsurance ProductPermanent (Full-Time)Insurance Product

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Simply Business is more than our name. It's how we approach insurance: Make it clear. Make it simple. Make it affordable. By combining exceptional talent, technology, data, and knowledge, Simply Business is the go-to online insurance brokerage that protects small businesses and the entrepreneurs who work hard to build them. 

We want team members who have the drive to challenge boundaries. If you’re smart and passionate about delivering brilliant customer experiences, we’d love to hear from you.

Governance of our product is an integral part of our operations, both from a compliance perspective but also from a customer fit perspective.

This role will essentially ensure that we have efficiency and accuracy in the products that we are building, that we meet regulatory and carrier compliance requirements, that our product is fit for purpose, that we are analyzing opportunities for future growth both in respect to the products that we already offer as well as new markets, and that we have an efficient point of contact and escalation for anything that requires attention.

Communication will be key in this role, and you will be required to have excellent knowledge of our product and it’s intricacies so that you can be the conduit of internal comms relating to product launches and optimizations.

As an Insurance Product Operations Manager you will:

  • Build out and own the Insurance Product Operations strategy and framework.
  • Attend frequent requirement gathering sessions with both internal and external stakeholders.
  • Add value at product refinement sessions with regards to compliance and regulatory considerations.
  • Work closely with Legal, compliance and commercial teams to ensure all aspects of our delivery remain compliant.
  • Be the point of referral for product governance and product detail queries.
  • Design tactical improvement processes for product feedback.
  • Manage resolutions with relevant product owners when product inefficiencies are discovered.
  • Identify and define growth opportunities based off of gaps in processes.
  • Feed back to and work with teams to discuss quality concerns.
  • Fully integrate with all new product builds and optimizations.
  • Manage the Insurance Product Development Tester as they perform their daily tasks of validating delivery methods and outputs.

What we are looking for:

  • Have outstanding knowledge of the US Commercial Insurance market
  • Critical thinker and logic based problem solving skills
  • Show excellent communication skills, whilst under pressure
  • Demonstrates ownership, responsiveness – a bias to action, and commitment
  • Cares deeply about customers
  • Champions and loves learning, both through and with others
  • Loves collaboration and compromises in the right way
  • Has good organizational skills with an eye for detail (ability to see small details in large data)Has great people management skills and/or potential
What are the benefits?

Here are some of the great benefits and perks that come from being a Simply Business employee:
• A salary that reflects your experience, our pay policy, and the market we’re in from your first day
• Group plan for medical, dental, vision, and prescription drug coverage
• Short term disability, long term disability, and life insurance coverage
• Participation in the Company’s bonus program
• Participation in 401(k) plan with a 3% employer match
• Commuter benefits to help cut down on parking and public transit costs
• 25 days of vacation time plus 10 sick days and 10 company holidays
• Annual company trip, regular outings, and volunteer opportunities 
• An awesome WeWork office with cold brew coffee and other beverages on tap, local pop-up events, and more 

Simply Business is an equal opportunity employer. We're committed to welcoming and helping to grow employees within an inclusive & diverse culture. And that commitment starts with our interview process. 

Once you apply, your info will be reviewed in a committee with employees from different levels, teams, and experiences. We pride ourselves on fostering a sense of community, which is only made stronger by each individual at SB, so you'll have the opportunity to meet a variety of people throughout the process. Get excited!

Want more info on working at Simply Business? Check out our careers page: 

What's going on with work from home and return to the office?

More and more, people are talking about going back to the workplace and the new normal. At Simply Business, we’re thinking of it as a Better Normal. That means offering our SBers more choice and greater flexibility to work in a way that’s best for their particular job, their teams, and their lives.

We’re shifting to a hybrid working model, so we’ll have employees working virtually and in the office at any given time.

We’re also aware there are times when working together in person is the best way to get things done. We expect our SBers to connect in their hubs (that’s what we call our offices) most likely once every few weeks. That said, there’s no one-size-fits-all solution, so we expect all SBers and their teams will find the operating rhythm that works best for them.

If you’re wondering what it might be like for you at Simply Business, our Talent Acquisition is happy to answer any questions. In fact for them, it’s perfectly normal.

Most of our interviews will still take place over Zoom (however, depending on the role, there may be the opportunity/expectation to meet members of the team in-person).  If it looks like you could be a good fit for the role, we’ll ask you to interview on Zoom – you’ll need WiFi and a laptop, or a 4G-enabled smartphone. If you don’t have access to either of these, or you need support with your application, get in touch with us at [email protected] Similarly, please email us with any questions or if you want to pause your application for a bit – we’ll be happy to keep you updated on future opportunities like the one above.
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© Copyright 2021 Simply Business. All Rights Reserved. Simply Business is a trading name of Xbridge Limited which is authorised and regulated by the Financial Conduct Authority (Financial Services Registration No: 313348). Xbridge Limited (No: 3967717) has its registered office at 6th Floor, 99 Gresham Street, London, EC2V 7NG.