Simply Business - Insurance for your business

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UX Researcher

Boston, MAProductPermanent (Full-Time)Customer Experience

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Simply Business is more than our name. It's how we approach insurance: Make it clear. Make it simple. Make it affordable. By combining exceptional talent, technology, data, and knowledge, Simply Business is the go-to online insurance brokerage that protects small businesses and the entrepreneurs who work hard to build them. 

We want team members who have the drive to challenge boundaries. If you’re smart and passionate about delivering brilliant customer experiences, we’d love to hear from you.

The Customer Experience team is a global team (UK & US) responsible for designing simple, smart experiences that enable our customers to achieve their goals.

The user research function sits under the umbrella of the wider CX team alongside product design, customer insight and behavioral science. Our mission is to drive customer-centric decisions, aligned with business priorities and product vision, through expertly designed, executed and analyzed user research and experimentation.

We’re looking for a User Researcher to join the team and help us redefine how insurance works for the entrepreneurs and small business owners who are the lifeblood of the US economy.

As a User Researcher you will:

  • Have full ownership of user research - plan, conduct, communicate - using appropriate methodologies in an iterative, agile business environment
  • Collaborate with a cross-functional product team as an embedded user researcher, driving the design of useful, usable, accessible, and desirable products and user experiences
  • Collaborate with business teams (for example, insurance product), bringing the customer’s needs and problems to the front of strategy and decision-making
  • Communicate findings and recommendations clearly to key stakeholders and the broader business, balancing user and business needs
  • Focus on discovery and delivery of new insurance products in the US, improving the our US user journeys, and occasionally support the UK team’s work

You should apply if:

  • You can demonstrate multiple examples of how you have led research which has lead to positive customer and business outcomes
  • You advocate for ‘customer-driven development’ - co-creating with customers and having the humility to work with them to identify the most important problems and develop solutions with them
  • You regularly contribute to the design and execution of other experiments in the product team (for example, A/B tests)
  • You can balance big-picture concerns with day-to-day activities, equipping the business to address change and tackle new challenges
  • You promote user research and best practices in product development by educating others about methods and identifying opportunities for further research
  • You care about inclusivity and accessibility in design and research
What are the benefits?

Here are some of the great benefits and perks that come from being a Simply Business employee:
• A salary that reflects your experience, our pay policy, and the market we’re in from your first day
• Group plan for medical, dental, vision, and prescription drug coverage
• Short term disability, long term disability, and life insurance coverage
• Participation in the Company’s bonus program
• Participation in 401(k) plan with a 3% employer match
• Commuter benefits to help cut down on parking and public transit costs
• 25 days of vacation time plus 10 sick days and 10 company holidays
• Annual company trip, regular outings, and volunteer opportunities 
• An awesome WeWork office with cold brew coffee and other beverages on tap, local pop-up events, and more 

Simply Business is an equal opportunity employer. We're committed to welcoming and helping to grow employees within an inclusive & diverse culture. And that commitment starts with our interview process. 

Once you apply, your info will be reviewed in a committee with employees from different levels, teams, and experiences. We pride ourselves on fostering a sense of community, which is only made stronger by each individual at SB, so you'll have the opportunity to meet a variety of people throughout the process. Get excited!

Want more info on working at Simply Business? Check out our careers page: 

What's going on with work from home and return to the office?

More and more, people are talking about going back to the workplace and the new normal. At Simply Business, we’re thinking of it as a Better Normal. That means offering our SBers more choice and greater flexibility to work in a way that’s best for their particular job, their teams, and their lives.

We’re shifting to a hybrid working model, so we’ll have employees working virtually and in the office at any given time.

We’re also aware there are times when working together in person is the best way to get things done. We expect our SBers to connect in their hubs (that’s what we call our offices) most likely once every few weeks. That said, there’s no one-size-fits-all solution, so we expect all SBers and their teams will find the operating rhythm that works best for them.

If you’re wondering what it might be like for you at Simply Business, our Talent Acquisition is happy to answer any questions. In fact for them, it’s perfectly normal.

Most of our interviews will still take place over Zoom (however, depending on the role, there may be the opportunity/expectation to meet members of the team in-person).  If it looks like you could be a good fit for the role, we’ll ask you to interview on Zoom – you’ll need WiFi and a laptop, or a 4G-enabled smartphone. If you don’t have access to either of these, or you need support with your application, get in touch with us at [email protected] Similarly, please email us with any questions or if you want to pause your application for a bit – we’ll be happy to keep you updated on future opportunities like the one above.
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© Copyright 2021 Simply Business. All Rights Reserved. Simply Business is a trading name of Xbridge Limited which is authorised and regulated by the Financial Conduct Authority (Financial Services Registration No: 313348). Xbridge Limited (No: 3967717) has its registered office at 6th Floor, 99 Gresham Street, London, EC2V 7NG.