Simply Business - Insurance for your business

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Service Desk Engineer - FTC

London, UKIT Service & OperationsFixed Term ContractBizOps Support

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We’re Simply Business
We insure small businesses and enable big dreams – not just for our customers, but for our people and communities too. With over 750,000 active insurance policies, we protect builders, bakers, landlords, and more than 1,000 other trades. 

We’re a B Corp too, which recognises our strong track record of having a positive impact on people, society and the environment.  

But what’s it like to work here? Here are three reasons why Simply Business could be your next employer

We Embrace Individuality We value what’s important to each and every SBer. Whether that be providing access to cutting edge wellbeing support, or being part of one of our many diversity networks and communities.  We also take personal development seriously - we’re all about enabling big dreams.

We Trust Who We Hire We empower SBers with choice and flexibility to make the right decisions based on the needs of their roles and we’ve been working this way long before Covid19. 
There’s no one-size-fits all solution when it comes to how often we get together in person, so all of our people and teams find the rhythm that suits them best when it comes to working from home or hub.
We’re innovative We've created a place for people to be curious, experience new things, and bring unique ideas to the table. If you want to learn how we do all this - head over to our Careers page where you’ll see us walk the talk 

If Simply Business sounds like the kind of place you’ll thrive, we’d love to hear from you.

We need a Service Desk Engineer to join us in London.

As a team we're responsible for:
- managing and maintaining an international multi-site IT Infrastructure
- providing day-to-day IT support for all Simply Business employees
- investing in and implementing new technologies to improve the experience, reliability and security of our IT services

As a BizOps Service Desk Engineer you will:

  • work in a team of Service Desk Engineers supporting Simply Business employees with day-to-day IT queries, helping them to do their jobs effectively
  • have the ability and willingness to help the BizOps IT team reach new heights, being ready to contribute to major culture change
  • provide hands-on and remote IT support to all Simply Business employees in both the UK and the US
  • be experienced in face-to-face desktop support, using a logical approach to problem solving 
  • help drive self-service, automation and empowerment across the business

Responsibilities include:

  • acting as the first point of contact for all BizOps related questions, queries and incidents raised via the official support channels, making sure these channels are monitored and responded to in a timely manner throughout core business hours
  • making sure that all incidents and service requests are correctly logged, acknowledged and defined, in line with the incident management and request fulfilment process
  • initial troubleshooting and support for all Simply Business IT requests
  • access management of existing and leaving staff members  daily meeting room AV checks including all meeting room equipment, escalating when needed
  • escalating incidents and requests in line with the incident management processes
  • performing weekly and monthly administrative tasks, such as a quarterly BAU stock review and housekeeping audits
  • acting in a professional manner in terms of housekeeping, punctuality, and communication

What we’re looking for:

  • administration of GSuite (user accounts, groups and core apps)
  • administration of Microsoft Active Directory in a Windows Server 2012 R2 environment
  • one year of hands-on experience provisioning, supporting and managing Apple MacBooks and MacOS
  • one year of hands-on experience provisioning, supporting and managing Dell laptops and Windows 10
  • hands-on experience using service management and task management tools (Freshservice, Github)

Desired skills and experience:

  • hands-on experience provisioning MacBooks using JAMF
  • supporting meeting room AV equipment and Zoom video conferencing software
  • hands-on experience using intune
  • deploying, supporting and managing Chromebooks and ChromeOS
Our culture is inclusive and diverse

Our mission is to make Simply Business synonymous with fairness, belonging and inclusivity. We won’t be happy until we’ve created a truly inclusive culture – where every employee, whatever their background, role, or location, feels comfortable being their authentic self at work.

We all have a part to play – to learn more, to do more and to go further – in building this new reality that’ll be befitting of the diversity of the customers we serve. At Simply Business, we’re all in.

What are the benefits?

At Simply Business, our benefits let you balance life and work properly:

flexible parental leave – you can choose to take shared parental leave, plus we offer full pay for the first six months of your maternity leave and four-week fully paid paternity leave, subject to meeting the qualifying criteria
remote working – more of us are currently working remotely than usual, but longer-term you can balance working remotely with working in the office, giving you the opportunity to connect with colleagues
mental health and wellbeing resources – we take your wellbeing seriously, giving you access to counselling (through our Employee Assistance Programme) as well as technology to support your mental health (through the Unmind app)
paid sabbatical – two weeks off when you’ve been here for five years and four weeks off when you’ve been here for 10 years
a dedicated learning platform – including a management and leadership programme – the platform lets you balance both work and life goals

And we compensate you fairly:

• a competitive salary that reflects your experience, our pay policy and the market we’re in from your first day
• the potential to earn an annual bonus based on business performance (those on commission-led roles will be rewarded monthly)
• we match what you put into your pension up to five per cent
• a health cash plan reimburses your everyday medical expenses (with the opportunity to increase the level of your plan in your flexible benefits)
• a generous holiday entitlement of 25 days annual leave, plus bank holidays
life assurance of four times of your basic salary
Smart Health services including unlimited access to a 24/7 virtual GP
• a flexible benefits scheme with an allocated allowance each year to choose from benefits including private medical insurance, dental insurance, travel insurance, up to five days extra holiday, and gym membership

These values are important to us and our people
- Learning
- Empowerment
- Authenticity
- Pioneering
- Simplicity

These all mean something unique to every person at Simply Business, but if you’re thinking about working here, give them some thought. They’re at the heart of our story.

Apply now

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6th Floor99 Gresham StreetLondonEC2V 7NG

Sol House29 St Katherine's StreetNorthamptonNN1 2QZ

© Copyright 2021 Simply Business. All Rights Reserved. Simply Business is a trading name of Xbridge Limited which is authorised and regulated by the Financial Conduct Authority (Financial Services Registration No: 313348). Xbridge Limited (No: 3967717) has its registered office at 6th Floor, 99 Gresham Street, London, EC2V 7NG.