Simply Business - Insurance for your business

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BizOps Support Engineer - 3 Month FTC

Northampton, UKIT Service & OperationsFixed Term ContractBizOps Support

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We’re Simply Business

We insure small businesses and enable big dreams – not just for our customers, but for our people and communities too. With over 750,000 active insurance policies, we protect builders, bakers, landlords, and more than 1,000 other trades. 

We harness cutting-edge data ability, believe in experimentation, and build our own technology to deliver better experiences for our customers and employees. This means we’re as much a technology company as one that sells insurance. We build, we fail, we learn, we improve. We’re a B Corp too, which recognises our strong track record of having a positive impact on people, society and the environment.  

If Simply Business sounds like the kind of place you’ll thrive, we’d love to hear from you.

Working here as we get back to normal

After working remotely for so long, we have a vision for how our people will work with each other now and in the future.

Every employee should have the choice and flexibility to work in a way that’s best for their job, their team, and their life.

We know that being together in person is usually the best way to get work done, which is why our offices will become ‘hubs’ that we expect our employees to visit every so often. That said, there’s no one-size-fits all solution, so all of our people and teams will find the rhythm that suits them best.

We are looking for a BizOps Support Engineer to join us in Northampton

As a team we’re responsible for:

  • managing and maintaining an international multi-site IT Infrastructure
  • providing day-to-day IT support for all Simply Business employees
  • investing in and implementing new technologies to improve the experience, reliability and security of our IT services

As a BizOps Support Engineer you will:

  • be working in a team of service desk engineers supporting Simply Business employees with day-to-day IT queries, enabling them to do their jobs effectively
  • have the ability and willingness to help the BizOps IT team reach new heights
  • provide hands-on and remote IT support to all Simply Business employees situated in both the UK and the US
  • be experienced in face-to-face desktop support with a logical approach to problem solving 
  • help drive self-service, automation and empowerment across the business

Responsibilities include:

  • dealing with incoming incidents and service requests in a professional and courteous manner via Slack, email and face to face
  • acting as an escalation point to the service desk
  • correctly logging incidents and service requests, categorising and prioritising them in line with team process and procedures
  • managing incidents and service requests through their entire lifecycle from the first point of contact through to resolution, keeping the customer informed of progress throughout
  • on-boarding and off-boarding of staff, including account and device provisioning and de-provisioning in line with company processes
  • assisting the BizOps Support Lead with current and future technical projects, such as new technology implementations and hardware refreshes

We’re looking for experience in:

  • the administration of GSuite (user accounts, groups and core apps)
  • the administration of Microsoft Active Directory
  • deploying, supporting and managing Apple MacBooks running Catalina
  • deploying, supporting and managing Dell laptops running Windows 10
  • using service management and project management tools (FreshService, Jira)
Our culture is inclusive and diverse

Our mission is to make Simply Business synonymous with fairness, belonging and inclusivity. We won’t be happy until we’ve created a truly inclusive culture – where every employee, whatever their background, role, or location, feels comfortable being their authentic self at work.

We all have a part to play – to learn more, to do more and to go further – in building this new reality that’ll be befitting of the diversity of the customers we serve. At Simply Business, we’re all in.

What are the benefits?

At Simply Business, our benefits let you balance life and work properly:

flexible parental leave – you can choose to take shared parental leave, plus we offer full pay for the first six months of your maternity leave and four-week fully paid paternity leave, subject to meeting the qualifying criteria
remote working – more of us are currently working remotely than usual, but longer-term you can balance working remotely with working in the office, giving you the opportunity to connect with colleagues
mental health and wellbeing resources – we take your wellbeing seriously, giving you access to counselling (through our Employee Assistance Programme) as well as technology to support your mental health (through the Unmind app)
paid sabbatical – two weeks off when you’ve been here for five years and four weeks off when you’ve been here for 10 years
a dedicated learning platform – including a management and leadership programme – the platform lets you balance both work and life goals

And we compensate you fairly:

• a competitive salary that reflects your experience, our pay policy and the market we’re in from your first day
• the potential to earn an annual bonus based on business performance (those on commission-led roles will be rewarded monthly)
• we match what you put into your pension up to five per cent
• a health cash plan reimburses your everyday medical expenses (with the opportunity to increase the level of your plan in your flexible benefits)
• a generous holiday entitlement of up to 25 days annual leave, plus bank holidays
life assurance of four times of your basic salary
Smart Health services including unlimited access to a 24/7 virtual GP
• a flexible benefits scheme with an allocated allowance each year to choose from benefits including private medical insurance, dental insurance, travel insurance, up to five days extra holiday, and gym membership

These values are important to us and our people
 
- Learning
- Empowerment
- Authenticity
- Pioneering
- Simplicity

These all mean something unique to every person at Simply Business, but if you’re thinking about working here, give them some thought. They’re at the heart of our story.

Apply now

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Address

6th Floor99 Gresham StreetLondonEC2V 7NG

Sol House29 St Katherine's StreetNorthamptonNN1 2QZ

© Copyright 2021 Simply Business. All Rights Reserved. Simply Business is a trading name of Xbridge Limited which is authorised and regulated by the Financial Conduct Authority (Financial Services Registration No: 313348). Xbridge Limited (No: 3967717) has its registered office at 6th Floor, 99 Gresham Street, London, EC2V 7NG.