MANIFESTO FOR CHANGE
We're transforming the stuffy world of insurance. This Manifesto, compiled from the crowdsourced opinions of our customers, is our blueprint for change. Move through this microsite, share the parts that strike a chord, and download the Manifesto to see how we're going to help the UK's small businesses.
We've made four key pledges setting out exactly how we're going to change insurance.
We pledge to keep things simple, shunning the jargon. We pledge honesty, with the facts all up front. We pledge to stay human, with the focus on you. And we pledge to listen, so that we can improve.
Read what these pledges mean for you on the next few screens.
No one likes jargon. We're doing away with unnecessary complications, and we'll communicate the ins and outs of your policy clearly and in Plain English. To ensure you get exactly the right cover we will ask exactly the right questions, explaining the process at every step.
We'll give you the whole truth, and won't hide behind words. Whether it's good news or bad we'll be completely up front, with every single review up and visible on our website.
Your business is unique, and we'll treat it that way. We'll tailor our approach to your needs, going at the speed that works for you. When it comes to claims we'll be proactive, with our focus always on you and how we can help get you back on track.
We serve the small business community, and your needs are constantly changing. We'll listen to those needs, building insurance that's shaped and improved by your feedback. Wider than this, we'll drive innovation across insurance, watching and learning from other sectors.
The impulse behind our Manifesto runs right across the company. From customer emails to strategic decisions, it drives what, how and why we do what we do. Most important, it pushes the question, who are we doing it for? With just those points in mind, Simply Business CEO Jason Stockwood has made his own pledge to the UK's small businesses.
Download it, save it, share it or rant about it.
BACK TO TOP