27-12-2007
Outsourcing trends highlighted by QPC
Business performance firm QPC believes that outsourcing levels may increase over the Christmas period.
Martin Blanchester, director of marketing at QPC, believes that although the decision to outsource can be affected by a businesses product or service, the decision over whether or not to embark upon such a process can be easily affected by seasonal trends.
QPC's customer base includes companies such as Vodafone and Barclays. "Seasonal trends like Christmas can be one time when businesses look to outsource, it depends on the product or service that customer service is being outsourced for," said Mr Blanchester. "Other typical factors include marketing campaigns, rapid growth, mitigation of risk and financial factors," he added.
From the perspective of a business's financial expenditure, Mr Blanchester highlighted the need to shift to operational expenditure from a position of capital expenditure.
In related news on outsourcing trends, a 2005 Datamonitor report found that Indian call centres will operate with around 100,000 telephone staff by 2009.