More complaints were received about Barclays than about any other bank during the second half of 2010.
This is according to new figures from the Financial Services Authority (FSA), the UK’s financial watchdog.
The FSA said that almost 250,000 complaints were raised about the bank during the final six months of the year. Barclays also revised up its own complaints figures for the first half of the year, to 307.622 from 259,266. It said this revision was due to a misunderstanding regarding when a complaint should be considered resolved.
The figures put Barclays significantly behind its competitors in terms of customer satisfaction. Santander registered the next highest number of complaints, with 165,000 being lodged during the second half of 2010.
Across the banking sector, complaints figures were buoyed in part by customers concerned about the misselling of payment protection insurance.
Nearly 10,000 complaints regarding the banking sector are filed every day, according to the FSA.
