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• Dealing with customer complaints - and profiting

  by Josh Hall | 20 Mar 2009

  Customer complaints are frequently a business owner's worst nightmare. Faced with an aggrieved customer many small business managers simply shut down, either avoiding the customer's communication or giving unhelpful or unsympathetic responses. This is, in many cases, understandable; receiving your first customer complaint can be a daunting prospect, particularly as many disgruntled punters tend to express their unhappiness in less than civilised terms.

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• VAT registration - is it right for you?

  by Josh Hall | 20 Mar 2009

  A perennial complaint for businesses of every size is the apparently vast regulatory burden imposed by the government. The red tape through which British businesses must cut in order to comply with the relevant regulations can seem impenetrable, and many companies fall foul of them through sheer confusion. VAT registration is one area which can seem complicated and which is surrounded by sometimes burdensome regulations.

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• A guide to remote working

  by Josh Hall | 10 Mar 2009

  Remote working enjoyed a lot of attention in the earlier part of this decade, as the technology required to make it possible really started to mature. As computer use became almost universal, and internet connections became a standard fixture in every home, the prospect of doing your job without having to go to the office became a reality.

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• Getting government help during the recession

  by Josh Hall | 10 Mar 2009

  The current downturn is making life very difficult for small businesses across the country. Corporate insolvencies are constantly rising and, while consumer confidence may have bottomed out, trading conditions remain tough in virtually every sector.

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• Choosing a legal structure for your business

  by Josh Hall | 04 Mar 2009

  The legal structure of your business will have a profound effect on the financial and legal realities of its day-to-day maintenance and administration. It will affect everything from the records you need to keep to the type and amount of tax you pay. Crucially, the legal structure of your business will also determine how much personal liability, if any, you would assume in the event that your business encountered financial difficulties. For all of these reasons, it is vital that you make the right decision.

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• Cut your overheads with serviced offices

  by Josh Hall | 04 Mar 2009

  Keeping costs down should be a constant priority for any business, but this is a particularly pertinent concern during a period of economic downturn. Even if your business appears to be coping well in these times of economic strain, it is certainly wise to ensure that your outgoings are kept as low as possible in order to maintain your margins and build up a contingency fund for any potential future difficulties.

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