Who Are Our Customers

Dear Andy,

Once again, thank you for all your help. This is the best customer service I have ever had through a call centre type experience, and you are all to be commended. I will certainly recommend Xbridge to my friends.

Feel free to pass my comments into your internal feedback system, and to Deena who first dealt with my call.

Warm Regards

Dear Lisa
"Many thanks for your quick response. I have a separate property in London and have been very impressed with your service overall so I will be back in touch at the time of renewal of that property".
Kind regards

"I have just completed business insurance with yourselves, through your Dave.
The company has spent a very troublesome few weeks trying to get insurance cover, and I have to say that Dave has been extremely helpful, professional and prompt with our dealings. He has restored my faith in the Insurance business :). Seriously, I have to say a big Thank You to him for his professionalism".
Best regards

Many thanks for your excellent service ..I took the Axa quote and bought it on line,,,Will certainly use you again.. Regards

Dear Dina,
I am writing to say a very big thank you, for your wonderful help in setting up my insurance certificate so quickly and in time for me to include in a contract.
Your positive approach and can do attitude made a world of difference- please ensure your manager is made aware of my appreciation of the excellence service you gave me.

Thanks Mark - you're a diamond - wish our all our Sales Consultants had such a pleasing telephone manner!
Hope your computer starts behaving for you!
Kind Regards

Dear Sir, I hope I am correct in assuming you were the young gentleman I spoke with yesterday.
Thank you for your time, patience, help and advice.
I have found it rare in recent years to come across people willing to impart their knowledge, have the patience and communication skills to effectively deal with and help customers.
You have all these people skills and of course the systems knowledge.
In addition I have the policy documentation on my desk in less than 24 hours.
Thank you very much.
I wish you much success in your career, you will go far Stevie.
Regards,

I would like to thank the man who took my call, when I rang to take out a public liability insurance policy with you (Zurich).
I didn't catch his name, but he was very helpful, very well spoken and very clear. I was unsure on a few things and he explained them very well. A big thank you for the great service.
Regards

Phillip,
I have forwarded that information to the client and feel that will be sufficient to satisfy their admin team.
Thank you for your help yesterday and the swift response, rare in an online business and it's always nice to speak to a human being. Kind regards,

Thanks Lisa,
That's perfect, exactly what I need. Thanks for your help. I wish everyone I dealt with was as efficient as you!

Hello Simply business
Very pleased with your service I first tried to get a quote on line but it asked me to ring in and I spoke to a very helpful bloke. He then needed to check something and said he would get back to me (heard that one before!!!!) Less than 2 minutes later, not even having time to make a cup of tea, he had rung back with 2 quotes and within 5 minutes I was insured. He explained everything so I understood and explained all my options.
Thank you for a painless time!

Dear Philip,
Thank you for the flexibility being expressed by Simply Business in the way you have all worked with me. Please pass on my thanks and appreciation to your colleagues.
I very much appreciate your flexibility in doing something which is not an obligation within your practice; arranging for me to have this letter outlining the cover being provided.
Jennie Stone called promptly after my email message to let me know you had received my message and your openness to discussing it.
Although, I was not available to speak with Jennie, a very helpful message was left for me.
You posted a letter to me, for my approval by the end of Tuesday 29 January.
Since I arrived back late, I did not check messages, but rather called today, to learn that you had posted that letter for me.
You helped me to resolve the matter in less than 24 hours.
That is very impressive.
Thank you to the staff at Simply Business for representing yourselves, your company and your quality of customer care in such good terms.
With very kind regards.
Yours sincerely

Hello
I applied for an online quote this morning and was then prompted to contact you by phone, I was connected to a lovely lady called Dina, although the quotes were way out of my price range, she took the time to speak to someone else to try and get the quote down, however this was also unsuccessful. She then took the time to advised me to contact the National market traders federation.
I took her advice and I now have insurance cover, cheaper and with better cover than all of the 11 quotes I had previously obtained from various other companies.
It is such a rare thing nowadays to received such fantastic customer service in a kind and caring manner.
Many many thanks

Dear Jennifer,

Further to contacting you regarding a quote for one of your products, I wish it known that your customer service was of the highest order. It makes a pleasant change to have been dealt with in such a courteous, timely and professional manner.

I would be grateful if you could forward this email to the appropriate person to ensure you receive the proper recognition.

Kind regards,

Thanks Shenika
You were brilliant. Please feel free to pass this to your managers. They deserve to know how good you are at your job!
Thanks again

Hi Jennifer

Just like to thank you for the high level of customer service received from yourself. I spoke to you initially a few months ago for what was just a quote at the time and due to the friendly manner, professionalism and expertise in the field I decided to go ahead with the quote recently.

I found your knowledge, quick responses and most important for me personally you were happy to provide just information and no attempt to force the sale on the customer a vital reason for me to go ahead with the quote.

Once again many thanks for all your hard work & effort and I wish you all the best in your career.

Karen Thanks !!!!!!!

Superb Customer Service...greatly appreciated

Best Wishes,

Dear Karen,

What can I say .....!!!! Thank you so much for you help in this seriously irritating matter.

You have been absolutely fantastic and very patient. Many thanks, I wish the were people like you at my mortgage company - mortgage express!

Best Regards

Dear Mr Hall

Thank you for your advice and quick, efficient service when I rang yesterday evening. The cover and the price are fine. I'll be training staff at the FSCS on Friday and will pass on good comments about my experience of Xbridge.

Best wishes

Dear Karen,

I would just like to drop you a line thanking Peter for the excellent way he dealt with my quote/ policy, it deserves a mention.

Dear Andy,

Once again, thank you for all your help. This is the best customer service I have ever had through a call centre type experience, and you are all to be commended. I will certainly recommend Xbridge to my friends.

Feel free to pass my comments into your internal feedback system, and to Deena who first dealt with my call.

Warm Regards

Karen,

I rang this morning to ask some questions about business insurance for my photography business. I had already received some quotes online (which was very easy).

I spoke to a very bright and chirpy sounding person called Nick. I found him to be very professional, friendly & knowledgeable. If there was anything he wasn't 110% sure about he was happy to ask your underwriter for confirmation (I always prefer that someone check, rather than assume).

I have found Xbridge very easy to deal with and will be recommending you to other people.

Regards,